Dokument-ID Dokumenttyp Verfasser/Autoren Herausgeber Haupttitel Auflage Verlagsort Verlag Erscheinungsjahr Seitenzahl Schriftenreihe Titel Schriftenreihe Bandzahl Fachbereich Konferenzname Quelle:Titel Quelle:Jahrgang Quelle:Heftnummer Quelle:Erste Seite Quelle:Letzte Seite ISBN ISSN URN URL DOI Sprache Abstract OPUS4-10721 Beitrag in einer wiss. Zeitschrift Linnemann, Gesa; Regina, Jucks; Brummernhenrich, Benjamin Student Evaluations of a (Rude) Spoken Dialogue System Insights from an experimental study. Advances in Human-Computer Interaction 2018 10 Advances in Human-Computer Interaction Sozialwesen (SW) 10.1155/2018/8406187 eng Communicating with spoken dialogue systems (SDS) such as Apple's SiriĀ® and Google's Now is becoming more and more common. We report a study that manipulates an SDS's word use with regard to politeness. In an experiment, 58 young adults evaluated the spoken messages of our self-developed SDS as it replied to typical questions posed by university freshmen. The answers were either formulated politely or rudely. Dependent measures were both holistic measures of how students perceived the SDS as well as detailed evaluations of each single answer. Results show that participants not only evaluated the content of rude answers as being less appropriate and less pleasant than the polite answers, but also evaluated the rude system as less accurate. Lack of politeness also impacted aspects of the perceived trustworthiness of the SDS. We conclude that users of SDS expect such systems to be polite, and we then discuss some practical implications for designing SDS.