@incollection{Pistor2014,
  author    = {Pistor, Petra},
  title     = {Das QM-System w{\"a}chst mit - Instrumentelle und kulturelle Weiterentwicklung an der Universit{\"a}t Duisburg-Essen},
  series = {Implementierung von Qualit{\"a}tsmanagementsystemen: Erfahrungen aus der Hochschulpraxis},
  booktitle = {Implementierung von Qualit{\"a}tsmanagementsystemen: Erfahrungen aus der Hochschulpraxis},
  publisher = {Centrum f{\"u}r Hochschulentwicklung gGmbH},
  address   = {G{\"u}tersloh},
  isbn      = {978-394-19273-5-3},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {82 -- 96},
  year      = {2014},
  language  = {de}
}
@misc{PistorStammen2014,
  author    = {Pistor, Petra and Stammen, Karl-Heinz},
  title     = {Expected Learning Outcomes - How to write and to use them. Vortrag im Rahmen des 4th East African Higher Education Quality Assurance Forum in Arusha, Tansania},
  year      = {2014},
  language  = {en}
}