@book{HufnagelTeutemacher2004,
  author    = {Hufnagel, W. and Teutemacher, T.},
  title     = {Externes Rechnungswesen, LE 1-4},
  address   = {Hagen},
  year      = {2004},
  language  = {mul}
}
@article{Ziegenbein2004,
  author    = {Ziegenbein, Ralf},
  title     = {Improving standards in clinical process management, Hospital Health Care Europe, 2004/2005, M1-M3},
  year      = {2004},
  language  = {mul}
}
@article{SchweringStriewe2004,
  author    = {Schwering, Markus G. and Striewe, Frank},
  title     = {Strategische Neuausrichtung gestalten},
  series = {DRUCKSPIEGEL, 59. Jahrgang, Nr. 13},
  journal   = {DRUCKSPIEGEL, 59. Jahrgang, Nr. 13},
  pages     = {11 -- 13},
  year      = {2004},
  language  = {mul}
}
@article{SchweringStriewe2004,
  author    = {Schwering, Markus G. and Striewe, Frank},
  title     = {Strategische Neuausrichtung gestalten},
  series = {Druckspiegel, 59. Jahrgang, Nr. 13},
  journal   = {Druckspiegel, 59. Jahrgang, Nr. 13},
  pages     = {11 -- 13},
  year      = {2004},
  language  = {mul}
}
@incollection{BeckerRieke2004,
  author    = {Becker, J. and Rieke, T.},
  title     = {Scorecard-based Process Controlling - Linking Business Objectives to Workflow Execution},
  series = {(Hrsg.: Fischer, L): Workflow Handbook 2004},
  booktitle = {(Hrsg.: Fischer, L): Workflow Handbook 2004},
  publisher = {Future Strategies},
  address   = {Lighthouse-Point, FL, USA},
  pages     = {115 -- 126},
  year      = {2004},
  language  = {mul}
}