@article{LinnemannReginaBrummernhenrich2018,
  author    = {Linnemann, Gesa and Regina, Jucks and Brummernhenrich, Benjamin},
  title     = {Student Evaluations of a (Rude) Spoken Dialogue System Insights from an experimental study. Advances in Human-Computer Interaction},
  series = {Advances in Human-Computer Interaction},
  journal   = {Advances in Human-Computer Interaction},
  doi       = {10.1155/2018/8406187},
  pages     = {10},
  year      = {2018},
  abstract  = {Communicating with spoken dialogue systems (SDS) such as Apple's Siri® and Google's Now is becoming more and more common. We report a study that manipulates an SDS's word use with regard to politeness. In an experiment, 58 young adults evaluated the spoken messages of our self-developed SDS as it replied to typical questions posed by university freshmen. The answers were either formulated politely or rudely. Dependent measures were both holistic measures of how students perceived the SDS as well as detailed evaluations of each single answer. Results show that participants not only evaluated the content of rude answers as being less appropriate and less pleasant than the polite answers, but also evaluated the rude system as less accurate. Lack of politeness also impacted aspects of the perceived trustworthiness of the SDS. We conclude that users of SDS expect such systems to be polite, and we then discuss some practical implications for designing SDS.},
  language  = {en}
}
@misc{BrummernhenrichLinnemannJucks2016,
  author    = {Brummernhenrich, Benjamin and Linnemann, Gesa and Jucks, Regina},
  title     = {Socializing Siri: Politeness in Spoken Dialogue Systems. Vortrag beim Twenty-Sixth Annual Meeting of the Society for Text and Discourse, Kassel.},
  year      = {2016},
  language  = {en}
}
@misc{LinnemannBrummernhenrichJucks2017,
  author    = {Linnemann, Gesa and Brummernhenrich, Benjamin and Jucks, Regina},
  title     = {Computer, wie redest du mit mir? - H{\"o}flichkeit in einem Gesprochenen Dialogsystem zu Studieninformationen - Vortrag auf der gemeinsamen Fachtagung der Fachgruppen P{\"a}dagogische Psychologie und Entwicklungspsychologie PAEPSY, 11.-14.Sept. 2017, M{\"u}nster},
  year      = {2017},
  language  = {de}
}
@misc{BrummernhenrichLinnemannJucks2016,
  author    = {Brummernhenrich, Benjamin and Linnemann, Gesa and Jucks, Regina},
  title     = {"Siri, bitte sei h{\"o}flich!" - Zur Rolle von H{\"o}flichkeit bei Spoken Dialogue Systems. Vortrag auf dem 50. Kongress der Deutschen Gesellschaft f{\"u}r Psychologie, 2016 in Leipzig.},
  year      = {2016},
  language  = {de}
}