@misc{Baaken2022, author = {Baaken, Thomas}, title = {"University-Business Cooperation - SMEs and Startups", Key Note-Vortrag auf dem 3. International Think Tank "The Future of Small Businesses" des International Centre for Transformational Entrepreneurship (ICTE), am 19.05.2022, in Coventry, UK}, year = {2022}, language = {en} } @misc{Baaken2022, author = {Baaken, Thomas}, title = {"Boundary Spanning in Higher Education Instituions", vier Vortr{\"a}ge im Rahmen des Online-Seminars "Boundary Spanners" der UIIN University-Industry-Innovation Network, Amsterdam, 2022}, year = {2022}, language = {en} } @incollection{WiethoelterSalingreFeldmannetal.2023, author = {Wieth{\"o}lter, Jost and Salingr{\´e}, Jan and Feldmann, Carsten and Schwanitz, Johannes and Niessing, Joerg}, title = {Exploring Customer Journey Mining and RPA: Prediction of Customers' Next Touchpoint}, series = {Business Process Management: Blockchain, Robotic Process Automation and Educators Forum. BPM 2023. Lecture Notes in Business Information Processing, vol 491. J. K{\"o}pke (ed.)}, booktitle = {Business Process Management: Blockchain, Robotic Process Automation and Educators Forum. BPM 2023. Lecture Notes in Business Information Processing, vol 491. J. K{\"o}pke (ed.)}, publisher = {Springer}, address = {Cham}, isbn = {978-3-031-43432-7}, doi = {10.1007/978-3-031-43433-4_12}, publisher = {FH M{\"u}nster - University of Applied Sciences}, pages = {181 -- 196}, year = {2023}, language = {en} } @article{NakabuyeMayanjaBimbonaetal.2023, author = {Nakabuye, Zaina and Mayanja, Jamiah and Bimbona, Sarah and Wasserman, Michael}, title = {Technology orientation and export performance: the moderating role of supply chain agility}, series = {Modern Supply Chain Research and Applications}, volume = {5}, journal = {Modern Supply Chain Research and Applications}, number = {4}, issn = {2631-3871}, doi = {10.25974/fhms-17462}, url = {http://nbn-resolving.de/urn:nbn:de:hbz:836-opus-174624}, pages = {230 -- 264}, year = {2023}, abstract = {Purpose The purpose of this paper is to investigate the relationships between technology orientations and export performance of small and medium-sized enterprises (SMEs). Design/methodology/approach A quantitative research design was adopted for this study. The paper formulates hypotheses from the literature review. These hypotheses are tested using structural equation modeling with data collected from 231 SMEs in Uganda. Data were analyzed using SPSS version 23 and AMOS. Findings The findings of this study showed technology orientation has a positive and significant relationship with the performance of Ugandan SMEs and that supply chain agility moderates technology orientation and export performance. Research limitations/implications The study discusses the findings, advances limitations and managerial implications. It also suggests future research avenues. It proposes some recommendations to help Ugandan SMEs to form flexible supply chains, use the latest technology and create strong relationship ties with their partners in the supply chain. Practical implications The study suggests that managers of Ugandan SMEs should use the latest technology in production, marketing, logistics and supply chain management which will enable them to respond quickly to customer tastes and preferences leading to higher levels of export performance. Originality/value This study contributes to the literature on strategic management showing the reliability of scales used and the confirmatory of the factor structure. This study shows that in strategic management technology, orientation is critical in increasing export performance. This study has extended the resource-based view (RBV) and dynamic capabilities theories.}, language = {en} } @inproceedings{MorgretFeldmannMatthies2024, author = {Morgret, Linda and Feldmann, Carsten and Matthies, Benjamin}, title = {Value Driver Trees for KPI-Based Decision Analytics: Process Performance in the Order-to-Delivery Process}, series = {Proceedings of the 57th Hawaii International Conference on System Sciences (HICSS)}, booktitle = {Proceedings of the 57th Hawaii International Conference on System Sciences (HICSS)}, isbn = {978-0-9981331-7-1}, doi = {10.25974/fhms-17513}, url = {http://nbn-resolving.de/urn:nbn:de:hbz:836-opus-175131}, year = {2024}, language = {en} } @book{Hewing2013, author = {Hewing, Michael}, title = {Business Process Blueprinting - A Method for a Customer-Oriented Business Process Modeling}, publisher = {Springer Gabler}, address = {Wiesbaden}, isbn = {978-3-658-03729-1}, doi = {10.1007/978-3-658-03729-1}, publisher = {FH M{\"u}nster - University of Applied Sciences}, pages = {229}, year = {2013}, language = {en} } @inproceedings{Hewing2011, author = {Hewing, Michael}, title = {In the eye of the beholder: Customer-oriented Process Management through Blueprinting}, series = {9th International Conference on Business Process Management (BPM), Clermont-Ferrand, France, 28. August-02. September 2011}, booktitle = {9th International Conference on Business Process Management (BPM), Clermont-Ferrand, France, 28. August-02. September 2011}, year = {2011}, language = {en} } @article{GerschHewingSchoeler2011, author = {Gersch, Martin and Hewing, Michael and Sch{\"o}ler, Bernd}, title = {Business Process Blueprinting - an enhanced view on process performance}, series = {Business Process Management Journal}, journal = {Business Process Management Journal}, number = {Vol. 17 No. 5}, issn = {1463-7154}, doi = {10.1108/14637151111166169}, pages = {732 -- 747}, year = {2011}, language = {en} } @inproceedings{GerschSchoelerHewing2011, author = {Gersch, Martin and Sch{\"o}ler, Bernd and Hewing, Michael}, title = {Business Process Blueprinting: Analysing and Evaluating Usage Processes}, series = {40th Annual Conference of the European Marketing Academy (EMAC)}, booktitle = {40th Annual Conference of the European Marketing Academy (EMAC)}, year = {2011}, language = {en} } @inproceedings{GerschSchoelerHewing2010, author = {Gersch, Martin and Sch{\"o}ler, Bernd and Hewing, Michael}, title = {Service Dominant Logic and Business Process Blueprinting: Enhancing the View on Performance by Integrating the Customer Perspective}, series = {16th Americas Conference on Information Systems (AMCIS)}, booktitle = {16th Americas Conference on Information Systems (AMCIS)}, publisher = {AIS/ICIS}, isbn = {978-1-61738-952-8}, pages = {1611 -- 1620}, year = {2010}, language = {en} } @techreport{HoymannKoomenDekkersetal.2010, author = {Hoymann,, Jana and Koomen, Eric and Dekkers, Jasper and Phan-Drost, Nga and Pilz, Henrik and Hewing, Michael}, title = {Elbescanner. Simulating residential land use changes in scenarios}, pages = {67}, year = {2010}, language = {en} } @inproceedings{GerschLindertHewing2010, author = {Gersch, Martin and Lindert, Ralf and Hewing, Michael}, title = {AAL-business models: Different prospects for the successful implementation of innovative services in the first and second healthcare market}, series = {Proceedings of the AALIANCE European Conference on AAL}, booktitle = {Proceedings of the AALIANCE European Conference on AAL}, year = {2010}, language = {en} } @incollection{FeldmannDreyerKaupe2024, author = {Feldmann, Carsten and Dreyer, Marlen and Kaupe, Victor}, title = {Assistance Systems in Manual Order Picking - A comprehensive Overview of Pick-by-X Systems}, series = {Warehousing 5.0 - Managing the transition from techno-focused to human-value-centric intralogistics}, booktitle = {Warehousing 5.0 - Managing the transition from techno-focused to human-value-centric intralogistics}, editor = {Christoph, Glock and Eric, Grosse}, address = {Darmstadt, Saarbr{\"u}cken}, isbn = {979-8-873704-35-4}, publisher = {FH M{\"u}nster - University of Applied Sciences}, pages = {115 -- 130}, year = {2024}, language = {en} } @masterthesis{Harnisch2024, type = {Bachelor Thesis}, author = {Harnisch, Selina}, title = {The Power of Personality: The Impact of Personality- Tailored Campaigns on Affecting Purchasing Decisions Among Gen Z}, doi = {10.25974/fhms-17753}, url = {http://nbn-resolving.de/urn:nbn:de:hbz:836-opus-177534}, school = {FH M{\"u}nster - University of Applied Sciences}, pages = {73}, year = {2024}, abstract = {The urge for personalisation and the rise of technological advancements in the 21st century is pushing for more innovative marketing strategies. As such, this dissertation examines the impact of personality-tailored campaigns (PTC) and how it affects purchasing decisions among Generation Z, focusing on theoretical and practical implications. A conceptual framework for the process of personality-tailored marketing has been developed to provide tangible value for businesses of various industries in particular the fragrance, smartphone, and food industry.}, language = {en} } @article{SandersFisherDickmann2023, author = {Sanders, Karin and Fisher, Sandra and Dickmann, Michael}, title = {Understanding HRM financial value from obtaining more star performers: Introduction on a paper and commentary collection.}, series = {The International Journal of Human Resource Management}, volume = {34}, journal = {The International Journal of Human Resource Management}, number = {13}, doi = {10.1080/09585192.2023.2225283}, pages = {2571 -- 2581}, year = {2023}, language = {en} } @article{FisherBonaccioConnelly2023, author = {Fisher, Sandra and Bonaccio, Silvia and Connelly, Catherine}, title = {Reactions of Applicants with Disabilities to Technology-Enabled Recruitment and Selection: A Research Agenda}, series = {International Journal of Selection and Assessment}, journal = {International Journal of Selection and Assessment}, doi = {10.25974/fhms-17710}, url = {http://nbn-resolving.de/urn:nbn:de:hbz:836-opus-177102}, year = {2023}, language = {en} } @article{Feldmann2024, author = {Feldmann, Carsten}, title = {Automizing Administrative Processes with Robotic Process Automation: The RPA Handbook}, series = {Survey of Tools for Software Engineering - United Innovations. Hrsg. Gerd Große}, journal = {Survey of Tools for Software Engineering - United Innovations. Hrsg. Gerd Große}, number = {1/24}, pages = {28 -- 31}, year = {2024}, language = {en} } @inproceedings{WiethoelterSalingreFeldmannetal.2023, author = {Wieth{\"o}lter, Jost and Salingr{\´e}, Jan and Feldmann, Carsten and Schwanitz, Johannes and Niessing, J{\"o}rg}, title = {Exploring Customer Journey Mining and RPA: Prediction of Customers' Next Touchpoint}, series = {Business Process Management: Blockchain, Robotic Process Automation and Educators Forum}, booktitle = {Business Process Management: Blockchain, Robotic Process Automation and Educators Forum}, editor = {K{\"o}pke, Julius and Plattfaut, Ralf and Gdowska, Katarzyna and Munoz-Gama, Jorge and van der Werf, Jan Martijn and L{\´o}pez-Pintado, Orlenys and Rehse, Jana-Rebecca and Gonzalez-Lopez, Fernanda and Smit, Koen}, publisher = {Springer}, isbn = {978-3-031-43432-7}, issn = {1865-1348}, doi = {https://doi.org/10.1007/978-3-031-43433-4}, pages = {181 -- 196}, year = {2023}, abstract = {In-depth analysis of customer journeys to broaden the understanding of customer behaviors and expectations in order to improve the customer experience is considered highly relevant in modern business practices. Recent studies predominantly focus on retrospective analysis of customer data, whereas more forward-directed concepts, namely predictions, are rarely addressed. Additionally, the integration of robotic process automation (RPA) to potentially increase the efficiency of customer journey analysis is not discussed in the current field of research. To fill this research gap, this paper introduces "customer journey mining". Process mining techniques are applied to leverage digital customer data for accurate prediction of customer movements through individual journeys, creating valuable insights for improving the customer experience. Striving for improved efficiency, the potential interplay of RPA and customer journey mining is examined accordingly. The research methodology followed is based on a design science research process. An initially defined customer journey mining artifact is operationalized through an illustrative case study. This operationalization is achieved by analyzing a log file of an online travel agency functioning as an orientation for researchers and practitioners while also evaluating the initially defined framework. The data is used to train seven distinct prediction models to forecast the touchpoint a customer is most likely to visit next. Gradient-boosted trees yield the highest prediction accuracy with 43.1\%. The findings further indicate technical suitability for RPA implementation, while financial viability is unlikely.}, language = {en} } @inproceedings{EschenbaecherKuehlWiethoelter2022, author = {Eschenb{\"a}cher, Jens and K{\"u}hl, Linus and Wieth{\"o}lter, Jost}, title = {Initial Approach for Data Mining in Logistics: software supported prognosis exemplified by delivery damage probabilities depending on different factors}, series = {Proceedings of the 26th International Symposium on Logistics}, booktitle = {Proceedings of the 26th International Symposium on Logistics}, isbn = {13 978-0-85358-350-9}, pages = {32 -- 32}, year = {2022}, language = {en} } @inproceedings{EschenbaecherWiethoelterKuehl2023, author = {Eschenb{\"a}cher, Jens and Wieth{\"o}lter, Jost and K{\"u}hl, Linus}, title = {Data-driven supply chain analysis: Development and potential analysis of a model-based damage prediction approach and its integration into SCM}, series = {Proceedings of the 27th International Symposium on Logistics}, booktitle = {Proceedings of the 27th International Symposium on Logistics}, isbn = {13 978-0-85358-352-3}, pages = {136 -- 144}, year = {2023}, abstract = {Against the setting of an increasing need for innovation and low margins, companies in the logistics sector are facing highly competitive pressure. One field with high potential for optimization lies within damage quotas. The use of big data analytics or data mining represents a promising approach to face this challenge. However, within supply chain management, data mining is hardly being researched on regarding damage quotas and thus not being utilized to its full possible extend. At the current time it seems to predominantly be used for route and utilization optimization while the analysis of delivery damages is hardly considered. The aim of this research is therefore to showcase an initial approach for data mining in logistics to predict delivery damage probabilities and to validate this by means of a multiple case study research. To create a sound basis for evaluation, the groundwork is laid out based on CRISP-DM by the analysis of reference data (German road-cargo market). As a central result it is noted that data mining can systematically be used to help reducing the damages by forecasting the probabilities of damages occurring during transport in dependence of different factors. The approach can be utilized across different markets as long as sufficient data tracking delivery damages is being collected within a company. Challenges arise in the field of air- and sea-freight.}, language = {en} } @inproceedings{EschenbaecherDircksenKuehletal.2023, author = {Eschenb{\"a}cher, Jens and Dircksen, Michael and K{\"u}hl, Linus and Wieth{\"o}lter, Jost}, title = {Initial approach for AI-based real time global risk assessment in SCM}, series = {Proceedings of the 27th International Symposium on Logistics}, booktitle = {Proceedings of the 27th International Symposium on Logistics}, isbn = {13 978-0-85358-352-3}, pages = {75 -- 76}, year = {2023}, language = {en} } @inproceedings{AppelhansFeldmannBorgmann2024, author = {Appelhans, Hendrik and Feldmann, Carsten and Borgmann, Christopher}, title = {Sensor-Based Analysis of Manual Processes in Production and Logistics: Motion-Mining versus Lean Tools}, series = {International Conference on Dynamics in Logistics. Michael Freitag, Aseem Kinra, Herbert Kotzab, Nicole Megow (Eds.)}, booktitle = {International Conference on Dynamics in Logistics. Michael Freitag, Aseem Kinra, Herbert Kotzab, Nicole Megow (Eds.)}, publisher = {Springer Nature Switzerland}, address = {Cham}, isbn = {978-3-031-56826-8}, doi = {10.1007/978-3-031-56826-8_18}, pages = {235 -- 248}, year = {2024}, language = {en} } @article{Matthies2024, author = {Matthies, Benjamin}, title = {Toward a notation for modeling value driver trees: Classification development and research agenda}, series = {Journal of Corporate Accounting \& Finance}, journal = {Journal of Corporate Accounting \& Finance}, doi = {10.25974/fhms-17886}, url = {http://nbn-resolving.de/urn:nbn:de:hbz:836-opus-178861}, pages = {1 -- 28}, year = {2024}, language = {en} } @article{BloemkerAlbrecht2024, author = {Bl{\"o}mker, Jan and Albrecht, Carmen-Maria}, title = {Psychographic segmentation of multichannel customers: investigating the influence of individual differences on channel choice and switching behavior}, series = {Journal of Retailing and Consumer Services}, volume = {79}, journal = {Journal of Retailing and Consumer Services}, doi = {10.25974/fhms-17896}, url = {http://nbn-resolving.de/urn:nbn:de:hbz:836-opus-178965}, pages = {1 -- 17}, year = {2024}, abstract = {This study investigates the role of individual differences in channel choice and switching behavior in a multichannel environment using latent class analysis on data from 1512 customers. Psychographic variables from five domains (risk attitudes, cognitive ability, motivation, personality, and decision-making style) serve as covariates for multichannel customer behavior. We identify six segments that differ significantly on six psychographic variables (readiness to take risks, need for cognition, autotelic and instrumental need for touch, and rational and intuitive decision-making styles). The results advance the theory-building of multichannel customer behavior and present insights for proactively managing customer journeys of distinct segments.}, language = {en} } @incollection{BumannWasserman2024, author = {Bumann, Melina and Wasserman, Michael}, title = {Engaging intentionally disconnected workers: what can HR managers in facilities with workplace personal technology bans do?}, series = {Research Handbook on Human Resource Management and Disruptive Technologies. Hrsg. Tanya Bondarouk, Jeroen Meijerink}, booktitle = {Research Handbook on Human Resource Management and Disruptive Technologies. Hrsg. Tanya Bondarouk, Jeroen Meijerink}, publisher = {Edward Elgar}, isbn = {9781802209235}, doi = {10.4337/9781802209242.00021}, publisher = {FH M{\"u}nster - University of Applied Sciences}, pages = {152 -- 165}, year = {2024}, abstract = {An important, often overlooked group of workers that HR managers have trouble reaching are those intentionally disconnected from personal digital devices. That is, workers in manufacturing facilities, distribution centers, secure areas, or locations where employers ban workers from bringing their own devices. We explore the engagement problem for these intentionally disconnected workers. We outline a disruptive HR strategy in these work contexts. We then focus on implementation, testing a simple digital platform prototype that can serve as an entry for existing, disruptive HR management engagement tools (e.g. chatbots, HR analytics) in these settings. Our exploratory findings suggest engagement is a problem for these workers and these simple tools can be an effective strategy to help HR managers improve engagement. We conclude that simple digital solutions aimed at engaging this underserved segment of the workforce can have disruptive yet positive effects for workers, HR managers and shareholders.}, language = {en} } @article{HayKorwisiLahmeHuetigetal.2024, author = {Hay, Ginea and Korwisi, Beatrice and Lahme-H{\"u}tig, Norman and Rief, Winfried and Barke, Antonia}, title = {Clinicians diagnosing virtual patients with the classification algorithm for chronic pain in the ICD-11 (CAL-CP) achieve better diagnoses and prefer the algorithm to standard tools: An experimental validation study}, series = {European Journal of Pain}, journal = {European Journal of Pain}, doi = {10.25974/fhms-17914}, url = {http://nbn-resolving.de/urn:nbn:de:hbz:836-opus-179147}, pages = {1 -- 15}, year = {2024}, language = {en} } @article{ConersMatthiesVollenbergetal.2024, author = {Coners, Andr{\´e} and Matthies, Benjamin and Vollenberg, Carolin and Koch, Julian}, title = {Data Skills for Everyone! (?)-An Approach to Assessing the Integration of Data Literacy and Data Science Competencies in Higher Education}, series = {Journal of Statistics and Data Science Education}, journal = {Journal of Statistics and Data Science Education}, doi = {10.25974/fhms-17965}, url = {http://nbn-resolving.de/urn:nbn:de:hbz:836-opus-179659}, pages = {1 -- 26}, year = {2024}, language = {en} } @article{RokosKhapova2023, author = {Rokos, Constantina and Khapova, Svetlana}, title = {Encapsulating holistic intercultural competence development in higher education}, series = {Comparative \& International Higher Education}, volume = {15}, journal = {Comparative \& International Higher Education}, number = {5}, doi = {10.25974/fhms-17955}, url = {http://nbn-resolving.de/urn:nbn:de:hbz:836-opus-179551}, pages = {157 -- 174}, year = {2023}, language = {en} } @incollection{FisherLongoniLuzzinietal.2024, author = {Fisher, Sandra and Longoni, Annachiara and Luzzini, Davide and Pagell, Mark and Wasserman, Michael and Wiengarten, Frank}, title = {A just transition towards making precarious work rare, safe, and legal}, series = {The Supply Chain: A System in Crisis. Edited by Stefan Gold, Andreas Wieland}, booktitle = {The Supply Chain: A System in Crisis. Edited by Stefan Gold, Andreas Wieland}, publisher = {Edward Elgar}, isbn = {9781803924915}, doi = {10.4337/9781803924922}, publisher = {FH M{\"u}nster - University of Applied Sciences}, pages = {111 -- 125}, year = {2024}, abstract = {Supply chains often match the supply of labour to uncertain demand by using precarious workprecarious workers. This increases flexibility and lowers costs for the supply chain by shifting risk to the workers and costs to society. Supply chains are maximizing profits, often literally, on the backs of their workers by creating serious negative externalities for society. We address this issue using a powerpower perspective because powerpower is asymmetrically oriented against workers in many supply chain contexts. This allows us to identify examples of how to reverse this trend and shift powerpower back to workers. The goal is to get to where stakeholders understand the costs and limited benefits of precarity, where we can separate the notion of flexibility from low costs, and where through a combination of incentives, policy, social norms of ethical behaviour, and consumer action, we can get to a better place than where we are now.}, language = {en} }