@inproceedings{MatthiesConers2021, author = {Matthies, Benjamin and Coners, Andr{\´e}}, title = {Losing Balance? - A Review of Balanced Scorecards in IS Research}, series = {Proceedings of the 25th Pacific Asia Conference on Information Systems (PACIS)}, booktitle = {Proceedings of the 25th Pacific Asia Conference on Information Systems (PACIS)}, address = {Dubai, UAE}, year = {2021}, language = {en} } @inproceedings{DelkeBuchholzSchiele2021, author = {Delke, Vincent and Buchholz, Wolfgang and Schiele, Holger}, title = {Specifying roles in purchasing and supply management in the era of Industry 4.0: A Delphi study}, series = {28th EurOMA conference: Managing the "new normal": The future of Operations and Supply Chain Management in unprecedented times}, booktitle = {28th EurOMA conference: Managing the "new normal": The future of Operations and Supply Chain Management in unprecedented times}, year = {2021}, abstract = {New technologies and systems within the field of purchasing and supply management (PSM) call forth responsibilities and require expertise. Moving towards Industry 4.0 in purchasing, increasing attention on specialization within talent and skills, where human capital is needed to exploit the full potential of technologies. Based on an internet-based real-time Delhi study with 47 experts within the PSM field, six future purchasing roles have been defined and elaborated. These future roles connect to the maturing and emerging technologies within the purchasing field and provide a guideline to further develop towards Industry 4.0 in purchasing based on a human-centered evolutionary approach.}, language = {en} } @inproceedings{DelkeSchieleBuchholzetal.2021, author = {Delke, Vincent and Schiele, Holger and Buchholz, Wolfgang and Stek, Klaas}, title = {Defining Industry 4.0 skills in purchasing and supply management}, series = {28th EurOMA conference: Managing the "new normal": The future of Operations and Supply Chain Management in unprecedented times}, booktitle = {28th EurOMA conference: Managing the "new normal": The future of Operations and Supply Chain Management in unprecedented times}, year = {2021}, abstract = {To increase maturity within purchasing and supply management (PSM), future purchasing skills are needed based on the technological development towards Industry 4.0. Past research, eg, the work of Bals, Schulze, Kelly, and Stek (2019), started to address this issue based on literature review and interview studies. However, a detailed description of these skills is missing. Utilizing a real-time Delhi study with 45 experts within the PSM field, nine future purchasing skills have been elaborated. Identified skills connect to the maturing and emerging technologies within purchasing and provide a guideline towards Industry 4.0 in purchasing based on a human-centric perspective.}, language = {en} } @inproceedings{KellyVangorpMeyeretal.2021, author = {Kelly, Stephen and Vangorp, Peter and Meyer, Dennis and Delke, Vincent}, title = {A framework for implementing gamification in Purchasing and Supply Management education}, series = {30th Annual IPSERA Conference 2021: Purchasing Innovation and Crisis Management}, booktitle = {30th Annual IPSERA Conference 2021: Purchasing Innovation and Crisis Management}, year = {2021}, abstract = {This paper uses the findings from a literature review and series of expert interviews to develop a richer and Purchasing and Supply Management (PSM) context-specific perspective of the different key techniques, tools and principles that can be used to develop gamified learning to enhance the skills required by PSM professionals in dealing with current and future challenges, such as the transformation to Industry 4.0. It also provides further details of the different stages of implementing gamified learning, which can enhance the success of any such provision.}, language = {en} } @inproceedings{DelkeKarttunenKellyetal.2021, author = {Delke, Vincent and Karttunen, Elina and Kelly, Stephen and Stek, Klaas and Tk{\´a}č, Michal}, title = {Exploring Industry 4.0 Professional Roles and Skills within Purchasing and Supply Management}, series = {30th Annual IPSERA Conference 2021: Purchasing Innovation and Crisis Management}, booktitle = {30th Annual IPSERA Conference 2021: Purchasing Innovation and Crisis Management}, year = {2021}, abstract = {Professional roles, including specific skills for each role, are a step towards higher professionalism and maturity within purchasing and supply management (PSM). The global development towards increasing digitalization, Industry 4.0, globalization, and increasing attention for corporate social responsibility force change within the purchasing organizations. Here, PSM's professional roles and skills are a good starting point to manage these changes by redefining professional roles organized by specific skills and responsibilities. For this reason, based on a systematic literature review and three World Caf{\´e}s with 29 purchasing professionals, this study compiles a list of Industry 4.0 professional roles and skills in PSM.}, language = {en} } @inproceedings{Fohrmann2016, author = {Fohrmann, Oliver}, title = {Beauty in Economics - On the Literary Character of Mathematical Models}, series = {Beauty: Exploring Critical Perspectives / Ed. Pierre Wilhelm}, booktitle = {Beauty: Exploring Critical Perspectives / Ed. Pierre Wilhelm}, publisher = {Inter-Disciplinary Press}, address = {Freeland, Oxfordshire}, isbn = {978-1-84888-394-9}, pages = {117 -- 128}, year = {2016}, language = {en} } @inproceedings{KrakauFeldmannKaupe2021, author = {Krakau, Jan and Feldmann, Carsten and Kaupe, Victor}, title = {Robotic Process Automation in Logistics: Implementation Model and Factors of Success}, series = {Adapting to the Future: Proceedings of the Hamburg International Conference of Logistics (HICL) - 32 / Hrsg. Carlos Jahn, Wolfgang Kersten, Christian Ringle}, booktitle = {Adapting to the Future: Proceedings of the Hamburg International Conference of Logistics (HICL) - 32 / Hrsg. Carlos Jahn, Wolfgang Kersten, Christian Ringle}, isbn = {978-3-754927-71-7}, doi = {10.15480/882.4005}, pages = {219 -- 256}, year = {2021}, language = {en} } @inproceedings{KaupeFeldmannWagner2021, author = {Kaupe, Victor and Feldmann, Carsten and Wagner, Heiko}, title = {Exoskeletons: Productivity and Ergonomics in Logistics - A Systematic Review}, series = {Adapting to the future: Proceedings of the Hamburg International Conference of Logistics (HICL) / Hrsg. Carlos Jahn, Wolfgang Kersten, Christian Ringle}, booktitle = {Adapting to the future: Proceedings of the Hamburg International Conference of Logistics (HICL) / Hrsg. Carlos Jahn, Wolfgang Kersten, Christian Ringle}, isbn = {978-3-754927-70-0}, doi = {10.15480/882.3947}, pages = {527 -- 561}, year = {2021}, language = {en} } @inproceedings{BuchholzDeBieKochendoerfer2021, author = {Buchholz, Wolfgang and De Bie, Holger and Kochend{\"o}rfer, Ralph}, title = {Managing the supply side of platforms: How does complementor management work for data-driven B2B platforms?}, series = {IPSERA conference proceedings}, booktitle = {IPSERA conference proceedings}, pages = {1 -- 22}, year = {2021}, abstract = {In the so-called ecosystem economy, new platform-based business models evolve rap-idly based on the prospects of digital technology. In the B2B context especially, data-driven platforms are highly relevant. Thus far, little research has been conducted on service providers, the so-called complementors of data-driven platforms. Therefore, this paper represents just a starting point for gaining deeper insights into the different facets of complementor management. For empirical evidence, we draw on semi-structured expert interviews with platform managers. The findings outline the distinct characteristics of open and closed platforms which need to be taken into account for complementor management. Moreover, the paper reveals a number of differences in managing suppliers compared to managing complementors. In addition, our study shows that the key factors influencing complementor management include platform openness, partnership intensity, strategic fit, and market structure respectively poten-tial.}, language = {en} } @inproceedings{BuchholzDeBieKochendoerfer2021, author = {Buchholz, Wolfgang and De Bie, Holger and Kochend{\"o}rfer, Ralph}, title = {Supply Side of Data-Driven B2B Platforms: A Complementors' Perspective}, series = {28th EurOMA conference: Managing the "new normal": The future of Operations and Supply Chain Management in unprecedented times conference proceedings}, booktitle = {28th EurOMA conference: Managing the "new normal": The future of Operations and Supply Chain Management in unprecedented times conference proceedings}, pages = {1 -- 13}, year = {2021}, abstract = {Innovative business models for data-driven B2B platforms evolve rapidly based on the prospects of digital technology. In addition to the platform provider, service providers on the supply side of the digital platform - the so-called complementors - play an important role in the process of value creation. This paper highlights the complementors' perspective on the different facets of complementor relationship management (CoRM) and answers the following research questions: From the perspective of a complementor, what are the main fields of CoRM for data-driven B2B platforms? What factors of influence comprise the reason complementors join a platform?}, language = {en} } @inproceedings{BuchholzDeBie2021, author = {Buchholz, Wolfgang and De Bie, Holger}, title = {Complementor relationship management for Data-driven B2B platforms: Towards a Holistic approach}, series = {International Forum on Knowledge Asset Dynamics 2021 conference proceedings}, booktitle = {International Forum on Knowledge Asset Dynamics 2021 conference proceedings}, pages = {1 -- 25}, year = {2021}, abstract = {In the so-called ecosystem economy, new platform-based business models evolve rapidly based on the prospects of digital technology. Especially in the B2B context, data-driven platforms are highly relevant. Thus far, little research has been conducted on the supply side of data-driven platforms and especially on service providers, the so-called complementors. Therefore, this paper offers insights into the various facets of complementor relationship management (CoRM). The paper aims to develop a framework for the management of complementors of data-driven B2B platforms. For empirical evidence, we draw on 14 semi-structured expert interviews with platform managers and complementors. The findings outline two big areas of CoRM and discuss distinct characteristics of partner management and technology management. For partner management the differentiation into open and closed platform needs to be taken into account for complementor relationship management. Moreover, our study reveals the key factors of technology management which lead from platform infrastructure to digital applications like digital twins or predictive maintenance.}, language = {en} } @inproceedings{SchneidStapperThoeneetal.2021, author = {Schneid, Konrad and Stapper, Leon and Th{\"o}ne, Sebastian and Kuchen, Herbert}, title = {Automated Regression Tests: A No-Code Approach for BPMN-based Process-Driven Applications}, series = {2021 IEEE 25th International Enterprise Distributed Object Computing Conference (EDOC)}, booktitle = {2021 IEEE 25th International Enterprise Distributed Object Computing Conference (EDOC)}, publisher = {IEEE}, address = {Gold Coast, Australia}, isbn = {978-1-6654-3579-6}, issn = {2325-6362}, doi = {10.1109/EDOC52215.2021.00014}, pages = {31 -- 40}, year = {2021}, abstract = {BPMN-based Process-Driven Applications (PDA) require less coding since they are not only based on source code, but also on executable process models. Automated testing of such model-driven applications gains growing relevance, and it becomes a key enabler if we want to found their development on continuous integration (CI) techniques.While process analysts are typically responsible for test case specifications from a business perspective, technically skilled process engineers take the responsibility for implementing the required test code. This is time-consuming and, due to their often different skills and backgrounds, might result in communication problems such as information losses and misunderstandings. This paper presents a new approach which enables an analyst to generate executable tests for PDAs without the need for manual coding. It consists of a sophisticated model analysis, a wizard-based specification of test cases, and a subsequent code generation. The resulting tests can easily be integrated into CI pipelines.The concept is underpinned by a user-friendly tool which has been evaluated in case studies and in real-world implementation projects from different industry sectors. During the evaluation, the prototype proved a more efficient test creation process and a higher test quality.}, language = {en} } @inproceedings{KurzhalsUude2021, author = {Kurzhals, Kerstin and Uude, Katrin}, title = {What impedes a successful Third Mission? Identifying and avoiding the main barriers in transdisciplinary cooperation}, series = {Presentation at UIIN Conference 2021, 14.-16.06.2021, Amsterdam, Netherlands (digital)}, booktitle = {Presentation at UIIN Conference 2021, 14.-16.06.2021, Amsterdam, Netherlands (digital)}, address = {Amsterdam, Netherlands (digital)}, year = {2021}, language = {en} } @inproceedings{MatthiesKochMaassenetal.2022, author = {Matthies, Benjamin and Koch, Julian and Maassen, Kathrin and Coners, Andr{\´e}}, title = {A Curriculum Mining Method for Clustering Study Modules and Assessing their Uniqueness}, series = {Proceedings of the 30th European Conference on Information Systems (ECIS)}, booktitle = {Proceedings of the 30th European Conference on Information Systems (ECIS)}, publisher = {Association for Information Systems (AIS)}, year = {2022}, language = {en} } @inproceedings{SimonDelkeHarms2018, author = {Simon, Franz and Delke, Vincent and Harms, Rainer}, title = {Identifying partners outside existing networks}, publisher = {IPSERA 2018 Conference}, address = {Athens, Greece}, year = {2018}, abstract = {Startups have the potential to transform industries as they follow partly divergent business strategies and have the ability to develop new innovative products. The evolving fields of digitalization, sustainability and urbanization highlight the direction of change. Due to enormous time pressure and lack of knowledge, corporations rely heavily on external sources of knowledge to increase innovativeness. Therein, startups take a special role. Joint R\&D projects, investments or strategic buyer-supplier agreements with startups grant corporations access to their innovative technologies. This paper gives insights into the organization of search processes to identify innovative startups and highlights approaches to initiate collaborations. Therefore, a multiple-case study among automotive OEMs and suppliers was conducted. The research ends with organizational structures, an identification process, and various instruments developed for the identification of startup innovations. Furthermore, propositions are made for a successful collaboration between startups and established corporations, displaying the role of purchasing in startup management, the need to take fast decisions, secure technical support by experts within their organization and build strong relationships with partners within their supply chain and new partners, as for example venture capitalists.}, language = {en} } @inproceedings{DamwerthBachBuchholz2022, author = {Damwerth, Philipp and Bach, Norbert and Buchholz, Wolfgang}, title = {Ecosystem Emergence and Founding Conditions - Lessions Learned from an Imprinting Perspective}, year = {2022}, abstract = {The rise of ecosystem prominence has provided several definitions of how we understand ecosystems nowadays. In this context, several scholars have considered influencing factors for ecosystem emergence. This paper addresses this consideration and analyzes the salient characteristics of different ecosystem types and their potential persistence since ecosystem founding to improve the understanding of emergence. We applied a three-step approach (1) identifying ecosystem types based on bibliometric analysis, (2) exploring salient characteristics per ecosystem type using qualitative content analysis and (3) deriving founding conditions from the salient characteristics following a conceptual approach. Based on a bibliometric analysis, we identified business/innovation, entrepreneurial and service ecosystems. In a second step, we developed salient characteristics within the themes of structure, power constellation/interdependencies and governance by inductive coding. As we identified a significant difference in alignment structure, we analyzed if alignment structure persists since ecosystem origin and explains why ecosystems differ. We analyzed potential pairings between alignment structure and their respective founding condition for every ecosystem type. With the alignment structures' persistence, we can better understand why ecosystem types differ.}, language = {en} } @inproceedings{SchneidThoeneHerbert2022, author = {Schneid, Konrad and Th{\"o}ne, Sebastian and Herbert, Kuchen}, title = {Semi-automated Test Migration for BPMN-Based Process-Driven Applications}, series = {Enterprise Design, Operations, and Computing. Hrsg. Jo{\~a}o Paulo A. Almeida, Dimka Karastoyanova, Giancarlo Guizzardi, Marco Montali, Fabrizio Maria Maggi, Claudenir M. Fonseca}, booktitle = {Enterprise Design, Operations, and Computing. Hrsg. Jo{\~a}o Paulo A. Almeida, Dimka Karastoyanova, Giancarlo Guizzardi, Marco Montali, Fabrizio Maria Maggi, Claudenir M. Fonseca}, publisher = {Springer International Publishing}, address = {Cham}, isbn = {978-3-031-17603-6}, issn = {0302-9743}, doi = {10.1007/978-3-031-17604-3_14}, pages = {237 -- 254}, year = {2022}, abstract = {Automated regression tests are a key enabler for applying popular continuous software engineering techniques. This paper focuses on testing BPMN-based Process-Driven Applications (PDA). When evolving PDAs, the affected test cases must be identified and co-evolved as well. In this process, affected test cases can be overlooked, misunderstandings may occur during communication between different roles involved, and implementation errors can arise. Regardless of possible error sources, the entire test migration process is time-consuming. This paper presents a new semi-automated test migration process for PDAs. The concept builds on previous work on creating regression tests using a no-code approach. Our approach identifies the modifications of the PDA and classifies their impact on previously defined tests. The classification indicates whether existing test code can be migrated automatically or whether a manual revision becomes necessary. During an AB/BA experiment, the concept and the developed prototype proved a more efficient test migration process and a higher test quality.}, language = {en} } @inproceedings{WesbuerKurzhalsUude2022, author = {Wesbuer, Annika and Kurzhals, Kerstin and Uude, Katrin}, title = {Framework for university-society co-creation.}, series = {Continuous Innovation Network Conference}, booktitle = {Continuous Innovation Network Conference}, address = {Pisa, Italy}, year = {2022}, language = {en} } @inproceedings{WesbuerKurzhalsUude2022, author = {Wesbuer, Annika and Kurzhals, Kerstin and Uude, Katrin}, title = {USC Ecosystem: A Comprehensive Framework for university-society co-creation}, series = {University-Industry Interaction Conference 2022}, booktitle = {University-Industry Interaction Conference 2022}, address = {Amsterdam, Netherlands}, year = {2022}, language = {en} } @inproceedings{Matthies2018, author = {Matthies, Benjamin}, title = {An Ontology for Knowledge Representation in e-Business Projects}, series = {Innovationstag Digitalisierung NRW - ID@NRW 2018}, booktitle = {Innovationstag Digitalisierung NRW - ID@NRW 2018}, year = {2018}, language = {en} } @inproceedings{KindsgrabDircksenZadek2022, author = {Kindsgrab, Kai and Dircksen, Michael and Zadek, Hartmut}, title = {Sustainable logistic decisions - A simulation model how avoidance costs of CO2e emissions influence transport cost calculations}, series = {Virtual Workshop on Sustainable Road Freight Transport 2022}, booktitle = {Virtual Workshop on Sustainable Road Freight Transport 2022}, organization = {The Centre For Sustainable Road Freight}, year = {2022}, language = {en} } @inproceedings{KindsgrabLechleitnerDelke2022, author = {Kindsgrab, Kai and Lechleitner, Christian and Delke, Vincent}, title = {Organising IT Commodity Sourcing: Challenges, Strategies, and Skills}, series = {IPSERA 2022: Building Bridges - J{\"o}nk{\"o}ping University, J{\"o}nk{\"o}ping, Sweden}, booktitle = {IPSERA 2022: Building Bridges - J{\"o}nk{\"o}ping University, J{\"o}nk{\"o}ping, Sweden}, year = {2022}, language = {en} } @inproceedings{Perusso2019, author = {Perusso, Andre}, title = {Experimental learning \& reflection: how it promotes competence development in business education}, series = {EDULEARN, 2019 Proceedings}, booktitle = {EDULEARN, 2019 Proceedings}, isbn = {978-84-09-12031-4}, year = {2019}, language = {en} } @inproceedings{SchneidThoeneKuchen2023, author = {Schneid, Konrad and Th{\"o}ne, Sebastian and Kuchen, Herbert}, title = {Modification-Impact based Test Prioritization for Process-Driven Applications}, series = {2023 IEEE International Conference on Software Testing, Verification and Validation Workshops (ICSTW)}, booktitle = {2023 IEEE International Conference on Software Testing, Verification and Validation Workshops (ICSTW)}, organization = {IEEE}, doi = {10.1109/ICSTW58534.2023.00068}, pages = {365 -- 372}, year = {2023}, language = {en} } @inproceedings{GerstlbergerKestingKorff2011, author = {Gerstlberger, Wolfgang and Kesting, Tobias and Korff, Nisha}, title = {MARKET SEGMENTATION IN UNIVERSITY-INDUSTRY TECHNOLOGY TRANSFER}, series = {Technology Transfer Conference 2011, Augsburg}, booktitle = {Technology Transfer Conference 2011, Augsburg}, doi = {10.25974/fhms-579}, url = {http://nbn-resolving.de/urn:nbn:de:hbz:836-opus-5795}, year = {2011}, abstract = {This presentation focuses on the knowledge and technology transfer (KTT) relations between universities as research suppliers and industrial companies as (potential) research customers from a market-oriented point of view.}, language = {en} } @inproceedings{KindsgrabDircksenZadek2023, author = {Kindsgrab, Kai and Dircksen, Michael and Zadek, Hartmut}, title = {Effects of CO2e measures for the transport logistics sector}, series = {16th International Doctoral Students Workshop on Logistics, Supply Chain and Production Management}, booktitle = {16th International Doctoral Students Workshop on Logistics, Supply Chain and Production Management}, editor = {Glistau, Elke and Trojahn, Sebastian}, publisher = {Otto von Guericke University Library}, address = {Magdeburg}, isbn = {978-3-948749-37-8}, doi = {10.25673/103379}, year = {2023}, language = {en} } @inproceedings{MorgretFeldmannMatthies2024, author = {Morgret, Linda and Feldmann, Carsten and Matthies, Benjamin}, title = {Value Driver Trees for KPI-Based Decision Analytics: Process Performance in the Order-to-Delivery Process}, series = {Proceedings of the 57th Hawaii International Conference on System Sciences (HICSS)}, booktitle = {Proceedings of the 57th Hawaii International Conference on System Sciences (HICSS)}, isbn = {978-0-9981331-7-1}, doi = {10.25974/fhms-17513}, url = {http://nbn-resolving.de/urn:nbn:de:hbz:836-opus-175131}, year = {2024}, language = {en} } @inproceedings{Hewing2011, author = {Hewing, Michael}, title = {In the eye of the beholder: Customer-oriented Process Management through Blueprinting}, series = {9th International Conference on Business Process Management (BPM), Clermont-Ferrand, France, 28. August-02. September 2011}, booktitle = {9th International Conference on Business Process Management (BPM), Clermont-Ferrand, France, 28. August-02. September 2011}, year = {2011}, language = {en} } @inproceedings{GerschSchoelerHewing2011, author = {Gersch, Martin and Sch{\"o}ler, Bernd and Hewing, Michael}, title = {Business Process Blueprinting: Analysing and Evaluating Usage Processes}, series = {40th Annual Conference of the European Marketing Academy (EMAC)}, booktitle = {40th Annual Conference of the European Marketing Academy (EMAC)}, year = {2011}, language = {en} } @inproceedings{GerschSchoelerHewing2010, author = {Gersch, Martin and Sch{\"o}ler, Bernd and Hewing, Michael}, title = {Service Dominant Logic and Business Process Blueprinting: Enhancing the View on Performance by Integrating the Customer Perspective}, series = {16th Americas Conference on Information Systems (AMCIS)}, booktitle = {16th Americas Conference on Information Systems (AMCIS)}, publisher = {AIS/ICIS}, isbn = {978-1-61738-952-8}, pages = {1611 -- 1620}, year = {2010}, language = {en} } @inproceedings{GerschLindertHewing2010, author = {Gersch, Martin and Lindert, Ralf and Hewing, Michael}, title = {AAL-business models: Different prospects for the successful implementation of innovative services in the first and second healthcare market}, series = {Proceedings of the AALIANCE European Conference on AAL}, booktitle = {Proceedings of the AALIANCE European Conference on AAL}, year = {2010}, language = {en} } @inproceedings{WiethoelterSalingreFeldmannetal.2023, author = {Wieth{\"o}lter, Jost and Salingr{\´e}, Jan and Feldmann, Carsten and Schwanitz, Johannes and Niessing, J{\"o}rg}, title = {Exploring Customer Journey Mining and RPA: Prediction of Customers' Next Touchpoint}, series = {Business Process Management: Blockchain, Robotic Process Automation and Educators Forum}, booktitle = {Business Process Management: Blockchain, Robotic Process Automation and Educators Forum}, editor = {K{\"o}pke, Julius and Plattfaut, Ralf and Gdowska, Katarzyna and Munoz-Gama, Jorge and van der Werf, Jan Martijn and L{\´o}pez-Pintado, Orlenys and Rehse, Jana-Rebecca and Gonzalez-Lopez, Fernanda and Smit, Koen}, publisher = {Springer}, isbn = {978-3-031-43432-7}, issn = {1865-1348}, doi = {https://doi.org/10.1007/978-3-031-43433-4}, pages = {181 -- 196}, year = {2023}, abstract = {In-depth analysis of customer journeys to broaden the understanding of customer behaviors and expectations in order to improve the customer experience is considered highly relevant in modern business practices. Recent studies predominantly focus on retrospective analysis of customer data, whereas more forward-directed concepts, namely predictions, are rarely addressed. Additionally, the integration of robotic process automation (RPA) to potentially increase the efficiency of customer journey analysis is not discussed in the current field of research. To fill this research gap, this paper introduces "customer journey mining". Process mining techniques are applied to leverage digital customer data for accurate prediction of customer movements through individual journeys, creating valuable insights for improving the customer experience. Striving for improved efficiency, the potential interplay of RPA and customer journey mining is examined accordingly. The research methodology followed is based on a design science research process. An initially defined customer journey mining artifact is operationalized through an illustrative case study. This operationalization is achieved by analyzing a log file of an online travel agency functioning as an orientation for researchers and practitioners while also evaluating the initially defined framework. The data is used to train seven distinct prediction models to forecast the touchpoint a customer is most likely to visit next. Gradient-boosted trees yield the highest prediction accuracy with 43.1\%. The findings further indicate technical suitability for RPA implementation, while financial viability is unlikely.}, language = {en} } @inproceedings{EschenbaecherKuehlWiethoelter2022, author = {Eschenb{\"a}cher, Jens and K{\"u}hl, Linus and Wieth{\"o}lter, Jost}, title = {Initial Approach for Data Mining in Logistics: software supported prognosis exemplified by delivery damage probabilities depending on different factors}, series = {Proceedings of the 26th International Symposium on Logistics}, booktitle = {Proceedings of the 26th International Symposium on Logistics}, isbn = {13 978-0-85358-350-9}, pages = {32 -- 32}, year = {2022}, language = {en} } @inproceedings{EschenbaecherWiethoelterKuehl2023, author = {Eschenb{\"a}cher, Jens and Wieth{\"o}lter, Jost and K{\"u}hl, Linus}, title = {Data-driven supply chain analysis: Development and potential analysis of a model-based damage prediction approach and its integration into SCM}, series = {Proceedings of the 27th International Symposium on Logistics}, booktitle = {Proceedings of the 27th International Symposium on Logistics}, isbn = {13 978-0-85358-352-3}, pages = {136 -- 144}, year = {2023}, abstract = {Against the setting of an increasing need for innovation and low margins, companies in the logistics sector are facing highly competitive pressure. One field with high potential for optimization lies within damage quotas. The use of big data analytics or data mining represents a promising approach to face this challenge. However, within supply chain management, data mining is hardly being researched on regarding damage quotas and thus not being utilized to its full possible extend. At the current time it seems to predominantly be used for route and utilization optimization while the analysis of delivery damages is hardly considered. The aim of this research is therefore to showcase an initial approach for data mining in logistics to predict delivery damage probabilities and to validate this by means of a multiple case study research. To create a sound basis for evaluation, the groundwork is laid out based on CRISP-DM by the analysis of reference data (German road-cargo market). As a central result it is noted that data mining can systematically be used to help reducing the damages by forecasting the probabilities of damages occurring during transport in dependence of different factors. The approach can be utilized across different markets as long as sufficient data tracking delivery damages is being collected within a company. Challenges arise in the field of air- and sea-freight.}, language = {en} } @inproceedings{EschenbaecherDircksenKuehletal.2023, author = {Eschenb{\"a}cher, Jens and Dircksen, Michael and K{\"u}hl, Linus and Wieth{\"o}lter, Jost}, title = {Initial approach for AI-based real time global risk assessment in SCM}, series = {Proceedings of the 27th International Symposium on Logistics}, booktitle = {Proceedings of the 27th International Symposium on Logistics}, isbn = {13 978-0-85358-352-3}, pages = {75 -- 76}, year = {2023}, language = {en} } @inproceedings{AppelhansFeldmannBorgmann2024, author = {Appelhans, Hendrik and Feldmann, Carsten and Borgmann, Christopher}, title = {Sensor-Based Analysis of Manual Processes in Production and Logistics: Motion-Mining versus Lean Tools}, series = {International Conference on Dynamics in Logistics. Michael Freitag, Aseem Kinra, Herbert Kotzab, Nicole Megow (Eds.)}, booktitle = {International Conference on Dynamics in Logistics. Michael Freitag, Aseem Kinra, Herbert Kotzab, Nicole Megow (Eds.)}, publisher = {Springer Nature Switzerland}, address = {Cham}, isbn = {978-3-031-56826-8}, doi = {10.1007/978-3-031-56826-8_18}, pages = {235 -- 248}, year = {2024}, language = {en} }