@article{HagenHoelscherPlewaetal.2006,
  author    = {Hagen, Friederike von and H{\"o}lscher, Volker and Plewa, Carolin and Baaken, Thomas},
  title     = {International research customer satisfaction surveys and research provider surveys.},
  series = {International Journal of Technology Intelligence and Planning, (Hrsg.): Baaken Thomas / Sugasawa Yoshio},
  volume    = {2},
  journal   = {International Journal of Technology Intelligence and Planning, (Hrsg.): Baaken Thomas / Sugasawa Yoshio},
  number    = {2},
  pages     = {210 -- 224},
  year      = {2006},
  language  = {en}
}