@misc{MeermanLellek2014,
  author    = {Meerman, Arno and Lellek, Vanessa},
  title     = {The Path to Excellence: Integrating Customer Satisfaction in Productivity Measurement in Facility Management, EFMC 2014 am 6 Juni 2014 in Berlin},
  year      = {2014},
  language  = {en}
}