@article{GerschHewingSchoeler2011,
  author    = {Gersch, Martin and Hewing, Michael and Sch{\"o}ler, Bernd},
  title     = {Business Process Blueprinting - an enhanced view on process performance},
  series = {Business Process Management Journal},
  journal   = {Business Process Management Journal},
  number    = {Vol. 17 No. 5},
  issn      = {1463-7154},
  doi       = {10.1108/14637151111166169},
  pages     = {732 -- 747},
  year      = {2011},
  language  = {en}
}