@book{Hewing2013,
  author    = {Hewing, Michael},
  title     = {Business Process Blueprinting - A Method for a Customer-Oriented Business Process Modeling},
  publisher = {Springer Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3-658-03729-1},
  doi       = {10.1007/978-3-658-03729-1},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {229},
  year      = {2013},
  language  = {en}
}