@misc{MeermanLellek2014,
  author    = {Meerman, Arno and Lellek, Vanessa},
  title     = {The Path to Excellence: Integrating Customer Satisfaction in Productivity Measurement in Facility Management, EFMC 2014 am 6 Juni 2014 in Berlin},
  year      = {2014},
  language  = {en}
}
@misc{Meerman2014,
  author    = {Meerman, Arno},
  title     = {HEIs - Business Cooperation, EUROPEAN CONFERENCE ON HIGHER EDUCATION: TRAINEESHIPS \& MOBILITY CONSORTIUM, am 27. Oktober 2014 in Bilbao, Spanien},
  year      = {2014},
  language  = {mul}
}