@inproceedings{MorgretFeldmannMatthies2024,
  author    = {Morgret, Linda and Feldmann, Carsten and Matthies, Benjamin},
  title     = {Value Driver Trees for KPI-Based Decision Analytics: Process Performance in the Order-to-Delivery Process},
  series = {Proceedings of the 57th Hawaii International Conference on System Sciences (HICSS)},
  booktitle = {Proceedings of the 57th Hawaii International Conference on System Sciences (HICSS)},
  isbn      = {978-0-9981331-7-1},
  doi       = {10.25974/fhms-17513},
  url       = {http://nbn-resolving.de/urn:nbn:de:hbz:836-opus-175131},
  year      = {2024},
  language  = {en}
}
@incollection{FeldmannDreyerKaupe2024,
  author    = {Feldmann, Carsten and Dreyer, Marlen and Kaupe, Victor},
  title     = {Assistance Systems in Manual Order Picking - A comprehensive Overview of Pick-by-X Systems},
  series = {Warehousing 5.0 - Managing the transition from techno-focused to human-value-centric intralogistics},
  booktitle = {Warehousing 5.0 - Managing the transition from techno-focused to human-value-centric intralogistics},
  editor    = {Christoph, Glock and Eric, Grosse},
  address   = {Darmstadt, Saarbr{\"u}cken},
  isbn      = {979-8-873704-35-4},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {115 -- 130},
  year      = {2024},
  language  = {en}
}
@article{Feldmann2024,
  author    = {Feldmann, Carsten},
  title     = {Automizing Administrative Processes with Robotic Process Automation: The RPA Handbook},
  series = {Survey of Tools for Software Engineering - United Innovations. Hrsg. Gerd Große},
  journal   = {Survey of Tools for Software Engineering - United Innovations. Hrsg. Gerd Große},
  number    = {1/24},
  pages     = {28 -- 31},
  year      = {2024},
  language  = {en}
}
@article{LammersPohlmannFeldmannetal.2024,
  author    = {Lammers, Miriam and Pohlmann, Maj-Britt and Feldmann, Carsten and Ziegenbein, Ralf},
  title     = {Vorgehensmodell zum Roll-out des digitalen Shopfloor Managements},
  series = {Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb},
  volume    = {Vol. 119},
  journal   = {Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb},
  number    = {No. 3},
  doi       = {10.1515/zwf-2024-1035},
  pages     = {150 -- 155},
  year      = {2024},
  language  = {de}
}
@article{AppelhansFeldmannBorgmann2024,
  author    = {Appelhans, Hendrik and Feldmann, Carsten and Borgmann, Christopher},
  title     = {Motion-Mining im Vergleich zu traditionellen Lean-Tools: Sensorgest{\"u}tzte Analyse manueller Prozesse in Produktion und Logistik},
  series = {Industry 4.0 Science},
  journal   = {Industry 4.0 Science},
  number    = {2},
  issn      = {2364-9208},
  pages     = {23 -- 31},
  year      = {2024},
  language  = {de}
}
@inproceedings{AppelhansFeldmannBorgmann2024,
  author    = {Appelhans, Hendrik and Feldmann, Carsten and Borgmann, Christopher},
  title     = {Sensor-Based Analysis of Manual Processes in Production and Logistics: Motion-Mining versus Lean Tools},
  series = {International Conference on Dynamics in Logistics. Michael Freitag, Aseem Kinra, Herbert Kotzab, Nicole Megow (Eds.)},
  booktitle = {International Conference on Dynamics in Logistics. Michael Freitag, Aseem Kinra, Herbert Kotzab, Nicole Megow (Eds.)},
  publisher = {Springer Nature Switzerland},
  address   = {Cham},
  isbn      = {978-3-031-56826-8},
  doi       = {10.1007/978-3-031-56826-8_18},
  pages     = {235 -- 248},
  year      = {2024},
  language  = {en}
}
@incollection{FeldmannDircksenKapila2023,
  author    = {Feldmann, Carsten and Dircksen, Michael and Kapila, Supriya},
  title     = {Impfstoff-Logistik in der Corona-Pandemie: Erfolgsfaktoren f{\"u}r die Integrit{\"a}t von Pharma-Supply-Chains},
  series = {Jahrbuch Logistik 2023},
  booktitle = {Jahrbuch Logistik 2023},
  isbn      = {978-3-947135-10-3},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {24 -- 29},
  year      = {2023},
  language  = {de}
}
@book{KrakauFeldmann2023,
  author    = {Krakau, Jan and Feldmann, Carsten},
  title     = {Robotic Process Automation (RPA) in der Logistik: Vorgehensmodell zur Implementierung und Erfolgsfaktoren},
  publisher = {Springer Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3658410100},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {102},
  year      = {2023},
  language  = {de}
}
@incollection{WiethoelterSalingreFeldmannetal.2023,
  author    = {Wieth{\"o}lter, Jost and Salingr{\´e}, Jan and Feldmann, Carsten and Schwanitz, Johannes and Niessing, Joerg},
  title     = {Exploring Customer Journey Mining and RPA: Prediction of Customers' Next Touchpoint},
  series = {Business Process Management: Blockchain, Robotic Process Automation and Educators Forum. BPM 2023. Lecture Notes in Business Information Processing, vol 491. J. K{\"o}pke (ed.)},
  booktitle = {Business Process Management: Blockchain, Robotic Process Automation and Educators Forum. BPM 2023. Lecture Notes in Business Information Processing, vol 491. J. K{\"o}pke (ed.)},
  publisher = {Springer},
  address   = {Cham},
  isbn      = {978-3-031-43432-7},
  doi       = {10.1007/978-3-031-43433-4_12},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {181 -- 196},
  year      = {2023},
  language  = {en}
}
@book{AppelfellerFeldmann2023,
  author    = {Appelfeller, Wieland and Feldmann, Carsten},
  title     = {Die digitale Transformation des Unternehmens: Systematischer Leitfaden mit zehn Elementen zur Strukturierung und Reifegradmessung},
  edition   = {2. Aufl.},
  publisher = {SpringerGabler},
  address   = {Berlin},
  isbn      = {978-3-662-65413-2},
  doi       = {10.1007/978-3-662-65413-2},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {426},
  year      = {2023},
  abstract  = {Die digitale Transformation ist eine zentrale Herausforderung f{\"u}r Unternehmen. Dieses Buch bietet einen Handlungsrahmen, der das vielschichtige Thema strukturiert, aus einer vorwiegend betriebswirtschaftlichen Sicht einfach erkl{\"a}rt und eine systematische Anleitung zur Digitalisierung bietet. Es richtet sich gleichermaßen an Praktiker und Studierende. Das digitale Unternehmen wird {\"u}ber zehn Elemente, z. B. Prozesse, Produkte, Gesch{\"a}ftsmodell und Daten, praxisorientiert dargestellt. F{\"u}r jedes Element wird anschaulich erl{\"a}utert, was dessen digitale Transformation konkret bedeutet und in welchen Stufen diese umsetzbar ist. Handlungsempfehlungen und zahlreiche Beispiele zeigen, wie eine schrittweise Digitalisierung des Unternehmens erfolgen kann. Dabei wird auch hinterfragt, wie weit eine Digitalisierung tats{\"a}chlich sinnvoll ist. Traditionelle Ans{\"a}tze der digitalen Transformation wie die Prozess-Digitalisierung werden ebenso beschrieben wie neuere Ans{\"a}tze, beispielsweise die Digitalisierung von Produkten oder das Internet of Things. Zus{\"a}tzlich zu den zehn Elementen werden digitale Technologien wie Robotic Process Automation (RPA), Process Mining, Blockchain oder 3D-Druck beschrieben, die als Enabler der digitalen Transformation interpretiert werden. Nutzenbewertungen von Investitionen sowie das begleitende Change Management und eine umfassende Fallstudie, die die komplette Transformation eines Unternehmens darstellt, runden das Buch ab.},
  language  = {de}
}
@inproceedings{WiethoelterSalingreFeldmannetal.2023,
  author    = {Wieth{\"o}lter, Jost and Salingr{\´e}, Jan and Feldmann, Carsten and Schwanitz, Johannes and Niessing, J{\"o}rg},
  title     = {Exploring Customer Journey Mining and RPA: Prediction of Customers' Next Touchpoint},
  series = {Business Process Management: Blockchain, Robotic Process Automation and Educators Forum},
  booktitle = {Business Process Management: Blockchain, Robotic Process Automation and Educators Forum},
  editor    = {K{\"o}pke, Julius and Plattfaut, Ralf and Gdowska, Katarzyna and Munoz-Gama, Jorge and van der Werf, Jan Martijn and L{\´o}pez-Pintado, Orlenys and Rehse, Jana-Rebecca and Gonzalez-Lopez, Fernanda and Smit, Koen},
  publisher = {Springer},
  isbn      = {978-3-031-43432-7},
  issn      = {1865-1348},
  doi       = {https://doi.org/10.1007/978-3-031-43433-4},
  pages     = {181 -- 196},
  year      = {2023},
  abstract  = {In-depth analysis of customer journeys to broaden the understanding of customer behaviors and expectations in order to improve the customer experience is considered highly relevant in modern business practices. Recent studies predominantly focus on retrospective analysis of customer data, whereas more forward-directed concepts, namely predictions, are rarely addressed. Additionally, the integration of robotic process automation (RPA) to potentially increase the efficiency of customer journey analysis is not discussed in the current field of research. To fill this research gap, this paper introduces "customer journey mining". Process mining techniques are applied to leverage digital customer data for accurate prediction of customer movements through individual journeys, creating valuable insights for improving the customer experience. Striving for improved efficiency, the potential interplay of RPA and customer journey mining is examined accordingly. The research methodology followed is based on a design science research process. An initially defined customer journey mining artifact is operationalized through an illustrative case study. This operationalization is achieved by analyzing a log file of an online travel agency functioning as an orientation for researchers and practitioners while also evaluating the initially defined framework. The data is used to train seven distinct prediction models to forecast the touchpoint a customer is most likely to visit next. Gradient-boosted trees yield the highest prediction accuracy with 43.1\%. The findings further indicate technical suitability for RPA implementation, while financial viability is unlikely.},
  language  = {en}
}
@article{KrakauFeldmannKaupe2022,
  author    = {Krakau, Jan and Feldmann, Carsten and Kaupe, Victor},
  title     = {Robotic Process Automation (RPA) in der Logistik: Vorgehensmodell und Erfolgsfaktoren f{\"u}r die Implementierung},
  series = {Industrie 4.0 Management},
  volume    = {38},
  journal   = {Industrie 4.0 Management},
  issn      = {2364-9208},
  pages     = {35 -- 40},
  year      = {2022},
  language  = {de}
}
@article{DreyerFeldmannKaupe2022,
  author    = {Dreyer, Marlen and Feldmann, Carsten and Kaupe, Victor},
  title     = {Vorgehensmodell zur Einf{\"u}hrung von Pick-by-Scan},
  series = {ZWF - Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb},
  volume    = {117},
  journal   = {ZWF - Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb},
  number    = {9},
  doi       = {10.1515/zwf-2022-1083},
  year      = {2022},
  language  = {de}
}
@incollection{StahlFeldmannDircksen2022,
  author    = {Stahl, Maximilian and Feldmann, Carsten and Dircksen, Michael},
  title     = {Straßeng{\"u}terverkehr der Zukunft},
  series = {Jahrbuch Logistik},
  booktitle = {Jahrbuch Logistik},
  isbn      = {978-3-947135-09-7},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {14 -- 18},
  year      = {2022},
  language  = {de}
}
@incollection{FeldmannZiegenbeinDamkowski2022,
  author    = {Feldmann, Carsten and Ziegenbein, Ralf and Damkowski, Andr{\´e}},
  title     = {Automatisierung administrativer Gesch{\"a}ftsprozesse: Status und Herausforderungen bei mittelst{\"a}ndischen Unternehmen},
  series = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  booktitle = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  editor    = {Feldmann, Carsten},
  publisher = {Springer-Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3658383787},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {27 -- 36},
  year      = {2022},
  language  = {de}
}
@incollection{MatthiesFeldmann2022,
  author    = {Matthies, Benjamin and Feldmann, Carsten},
  title     = {Wirtschaftlichkeitsbewertung einer Prozessautomatisierung mit RPA zur Unterst{\"u}tzung der Investitionsentscheidung},
  series = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  booktitle = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  editor    = {Feldmann, Carsten},
  publisher = {Springer-Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3658383787},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {37 -- 60},
  year      = {2022},
  language  = {de}
}
@incollection{FeldmannLilienthal2022,
  author    = {Feldmann, Carsten and Lilienthal, Jonas},
  title     = {Robotic Process Automation in der betriebswirtschaftlichen Hochschullehre: Ein Erfahrungsbericht},
  series = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  booktitle = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  editor    = {Feldmann, Carsten},
  publisher = {Springer-Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3658383787},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {287 -- 319},
  year      = {2022},
  language  = {de}
}
@incollection{PlogmakerFeldmann2022,
  author    = {Plogmaker, Hendrik and Feldmann, Carsten},
  title     = {Gesch{\"a}ftsmodell-Innovationen mit Robotic Process Automation},
  series = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  booktitle = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  editor    = {Feldmann, Carsten},
  publisher = {Springer-Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3658383787},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {155 -- 185},
  year      = {2022},
  language  = {de}
}
@incollection{Feldmann2022,
  author    = {Feldmann, Carsten},
  title     = {Grundlagen zur Automatisierung von Gesch{\"a}ftsprozessen mit Robotic Process Automation},
  series = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  booktitle = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  editor    = {Feldmann, Carsten},
  publisher = {Springer-Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3658383787},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {3 -- 18},
  year      = {2022},
  language  = {de}
}
@incollection{Feldmann2022,
  author    = {Feldmann, Carsten},
  title     = {Lebenszyklus von RPA-L{\"o}sungen als Orientierungsrahmen},
  series = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  booktitle = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  editor    = {Feldmann, Carsten},
  publisher = {Springer-Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3658383787},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {19 -- 25},
  year      = {2022},
  language  = {de}
}
@incollection{FeldmannKrakauKaupe2022,
  author    = {Feldmann, Carsten and Krakau, Jan and Kaupe, Victor},
  title     = {Robotic Process Automation in der Logistik: Implementierung und Erfolgsfaktoren},
  series = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  booktitle = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  editor    = {Feldmann, Carsten},
  publisher = {Springer-Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3658383787},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {187 -- 212},
  year      = {2022},
  language  = {de}
}
@techreport{SossnaFeldmann2022,
  author    = {Sossna, David and Feldmann, Carsten},
  title     = {DigiTrans@KMU: Vorgehen, Erfolgsfaktoren, Formate},
  pages     = {37},
  year      = {2022},
  language  = {de}
}
@inproceedings{ThesingFeldmannBurchardt2021,
  author    = {Thesing, Theo and Feldmann, Carsten and Burchardt, Martin},
  title     = {Agile versus Waterfall Project Management: Decision Model for Selecting the Appropriate Approach to a Project},
  series = {ProjMAN - International Conference on Project Management 2020, Procedia Computer Science 181 (2021)},
  booktitle = {ProjMAN - International Conference on Project Management 2020, Procedia Computer Science 181 (2021)},
  doi       = {10.1016/j.procs.2021.01.227},
  pages     = {746 -- 756},
  year      = {2021},
  language  = {en}
}
@book{KaupeFeldmannLucas2021,
  author    = {Kaupe, Victor and Feldmann, Carsten and Lucas, Martin},
  title     = {Exoskelette in der Intralogistik: Erfolgreich implementieren und Prozesse optimieren},
  publisher = {Springer-Gabler},
  isbn      = {978-3-658-32345-5},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  year      = {2021},
  language  = {de}
}
@article{FeldmannRose2021,
  author    = {Feldmann, Carsten and Rose, Olaf},
  title     = {Additive manufacturing in community pharmacies: a framework for business model innovation},
  series = {BMJ Innovations},
  volume    = {Published Online First: 16 March 2021},
  journal   = {BMJ Innovations},
  doi       = {10.1136/bmjinnov-2019-000416},
  pages     = {1 -- 12},
  year      = {2021},
  language  = {en}
}
@article{Feldmann2021,
  author    = {Feldmann, Carsten},
  title     = {Digitalisierungsstrategie},
  series = {L{\"o}sungen f{\"u}r die digitale Produktion / Hrsg. Wirtschaftsf{\"o}rderungsgesellschaft f{\"u}r den Kreis Borken mbH, Westf{\"a}lische Hochschule Campus Bocholt, Wirtschaftsf{\"o}rderungs- und Stadtmarketing Gesellschaft Bocholt mbH \& Co. KG},
  journal   = {L{\"o}sungen f{\"u}r die digitale Produktion / Hrsg. Wirtschaftsf{\"o}rderungsgesellschaft f{\"u}r den Kreis Borken mbH, Westf{\"a}lische Hochschule Campus Bocholt, Wirtschaftsf{\"o}rderungs- und Stadtmarketing Gesellschaft Bocholt mbH \& Co. KG},
  pages     = {10 -- 11},
  year      = {2021},
  language  = {de}
}
@article{Feldmann2021,
  author    = {Feldmann, Carsten},
  title     = {Digitale Gesch{\"a}ftsmodell-Innovation mit 3D-Druck},
  series = {Digitalradar M{\"u}nsterland},
  volume    = {2021},
  journal   = {Digitalradar M{\"u}nsterland},
  pages     = {1 -- 4},
  year      = {2021},
  language  = {de}
}
@article{FeldmannZiegenbein2021,
  author    = {Feldmann, Carsten and Ziegenbein, Ralf},
  title     = {Positionsbestimmung mit Apple AirTag: Spielzeug oder Potenzial zur industriellen Nutzung?},
  series = {Digitalradar M{\"u}nsterland},
  volume    = {2021},
  journal   = {Digitalradar M{\"u}nsterland},
  pages     = {1 -- 4},
  year      = {2021},
  language  = {de}
}
@incollection{FeldmannKaupeLucas2021,
  author    = {Feldmann, Carsten and Kaupe, Victor and Lucas, Martin},
  title     = {Exoskelette in der Intralogistik - Erfolgsfaktoren f{\"u}r die Implementierung in der Praxis},
  series = {Jahrbuch Logistik 2021},
  booktitle = {Jahrbuch Logistik 2021},
  publisher = {unikat Verlag},
  address   = {Wuppertal},
  isbn      = {978-947135-07-3},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {70 -- 73},
  year      = {2021},
  language  = {de}
}
@book{FeldmannZiegenbeinDamkowski2021,
  author    = {Feldmann, Carsten and Ziegenbein, Ralf and Damkowski, Andr{\´e}},
  title     = {Automatisierung von Gesch{\"a}ftsprozessen: Ergebnisbericht zur Online-Umfrage bei Unternehmen im M{\"u}nsterland},
  isbn      = {978-3-00-069424-0},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {13},
  year      = {2021},
  language  = {de}
}
@book{GrothusThesingFeldmann2021,
  author    = {Grothus, Andr{\´e} and Thesing, Theo and Feldmann, Carsten},
  title     = {Digitale Gesch{\"a}ftsmodell-Innovation mit Augmented Reality und Virtual Reality: Erfolgreich f{\"u}r die Industrie entwickeln und umsetzen},
  publisher = {Springer},
  address   = {Berlin},
  isbn      = {‎978-3-662-63745-6},
  doi       = {10.1007/978-3-662-63746-3},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {172},
  year      = {2021},
  language  = {de}
}
@inproceedings{KrakauFeldmannKaupe2021,
  author    = {Krakau, Jan and Feldmann, Carsten and Kaupe, Victor},
  title     = {Robotic Process Automation in Logistics: Implementation Model and Factors of Success},
  series = {Adapting to the Future: Proceedings of the Hamburg International Conference of Logistics (HICL) - 32 / Hrsg. Carlos Jahn, Wolfgang Kersten, Christian Ringle},
  booktitle = {Adapting to the Future: Proceedings of the Hamburg International Conference of Logistics (HICL) - 32 / Hrsg. Carlos Jahn, Wolfgang Kersten, Christian Ringle},
  isbn      = {978-3-754927-71-7},
  doi       = {10.15480/882.4005},
  pages     = {219 -- 256},
  year      = {2021},
  language  = {en}
}
@inproceedings{KaupeFeldmannWagner2021,
  author    = {Kaupe, Victor and Feldmann, Carsten and Wagner, Heiko},
  title     = {Exoskeletons: Productivity and Ergonomics in Logistics - A Systematic Review},
  series = {Adapting to the future: Proceedings of the Hamburg International Conference of Logistics (HICL) / Hrsg. Carlos Jahn, Wolfgang Kersten, Christian Ringle},
  booktitle = {Adapting to the future: Proceedings of the Hamburg International Conference of Logistics (HICL) / Hrsg. Carlos Jahn, Wolfgang Kersten, Christian Ringle},
  isbn      = {978-3-754927-70-0},
  doi       = {10.15480/882.3947},
  pages     = {527 -- 561},
  year      = {2021},
  language  = {en}
}
@article{FeldmannZiegenbein2021,
  author    = {Feldmann, Carsten and Ziegenbein, Ralf},
  title     = {Prozessmanagement ist tot - lang lebe Prozessmanagement! Jetzt digital mit Process Mining und Robotic Process Automation (RPA)},
  series = {it management / Hrsg. Silvia Parthier},
  volume    = {2021},
  journal   = {it management / Hrsg. Silvia Parthier},
  number    = {11},
  issn      = {0945-9650},
  pages     = {38 -- 41},
  year      = {2021},
  language  = {de}
}
@inproceedings{WolteringSardouxKlasenFeldmann2020,
  author    = {Woltering, Tim and Sardoux Klasen, Andre and Feldmann, Carsten},
  title     = {Augmented Reality in the Packing Process A Model for Analyzing Economic Efficiency},
  series = {Dynamics in Logistics. LDIC 2020. Lecture Notes in Logistics.},
  booktitle = {Dynamics in Logistics. LDIC 2020. Lecture Notes in Logistics.},
  editor    = {Freitag, Michael and Haasis, Hans-Dietrich and Kotzab, Herbert and Pannek, J{\"u}rgen},
  publisher = {Springer},
  address   = {Cham},
  isbn      = {978-3-030-44783-0},
  doi       = {https://doi.org/10.1007/978-3-030-44783-0_46},
  pages     = {493 -- 503},
  year      = {2020},
  abstract  = {The use of augmented reality (AR) in outbound logistics is associated with potentially strong stimuli for cost savings and throughput time. Nevertheless, the benefits of AR compared to conventional methods require a holistic analysis for investment decision making. Until now, research has only assessed case-study-related potentials and selected aspects of the technology. This paper answers the following research questions: How can the economic efficiency of AR in the packing process be quantified by utilizing a holistic model of value drivers? How can AR be technically implemented for packing processes in outbound logistics? What economic profit results from the use of AR technology in a case company's packing process? The presented model enables the investment decision to be supported based on economic value added (EVA), thereby providing an assessment of value drivers in packing systems. Cost drivers are identified on the basis of the Supply Chain Operations Reference (SCOR) process model. The technical and economic validation of the model was carried out by means of an empirical study: Expert interviews were conducted for validating the model elements. Data collection by a prototype at a mechanical-engineering company was used to calculate the value contribution. The mapping of cause-effect relationships within the framework of EVA driver trees has proven itself in both the expert interviews and the prototype validation. The field experiment at the case company demonstrated a positive value contribution of AR, in particular regarding employee productivity, length and variance of throughput time, quality aspects, volume utilization, and quantity of packing material used.},
  language  = {de}
}
@article{FeldmannNiessingGeyer2020,
  author    = {Feldmann, Carsten and Nießing, J{\"o}rg and Geyer, Fred},
  title     = {Three steps to outstanding digital CX},
  series = {Indian Management},
  volume    = {59},
  journal   = {Indian Management},
  number    = {3},
  editor    = {AIMA All Indian Management Association,},
  issn      = {0019-5812},
  pages     = {18 -- 23},
  year      = {2020},
  language  = {en}
}
@article{BurchardtStuweFeldmann2020,
  author    = {Burchardt, Martin and Stuwe, Stefan and Feldmann, Carsten},
  title     = {Agile Project Management: Not a Silver Bullet},
  series = {Whitepaper},
  journal   = {Whitepaper},
  editor    = {Fusion Consulting,},
  pages     = {1 -- 11},
  year      = {2020},
  language  = {en}
}
@incollection{FeldmannDircksenZiegenbein2020,
  author    = {Feldmann, Carsten and Dircksen, Michael and Ziegenbein, Ralf},
  title     = {Logistik-Studierende fit f{\"u}r die digitale Zukunft machen: Kompetenzvermittlung 4.0},
  series = {Jahrbuch Logistik 2020},
  booktitle = {Jahrbuch Logistik 2020},
  isbn      = {978-3-947135-04-2},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {12 -- 16},
  year      = {2020},
  language  = {de}
}
@article{WertherFeldmann2020,
  author    = {Werther, Eike and Feldmann, Carsten},
  title     = {Auf der {\"U}berholspur: Digitale Speditionen},
  series = {Logistik Heute},
  volume    = {42},
  journal   = {Logistik Heute},
  number    = {7-8},
  editor    = {Huss, Wolfgang and Seebauer, Petra},
  issn      = {0173-6213},
  pages     = {58 -- 59},
  year      = {2020},
  language  = {de}
}
@article{Feldmann2020,
  author    = {Feldmann, Carsten},
  title     = {Robotic Process Automation (RPA) - Welche Prozesse lassen sich mit Software-Robotern automatisieren?},
  series = {Digitalradar M{\"u}nsterland},
  journal   = {Digitalradar M{\"u}nsterland},
  pages     = {1 -- 2},
  year      = {2020},
  language  = {de}
}
@article{FeldmannKaupeLucas2020,
  author    = {Feldmann, Carsten and Kaupe, Victor and Lucas, Martin},
  title     = {Roboter zum Anziehen? Exoskelette in der Industrie zwischen Iron Man und Ern{\"u}chterung},
  series = {Digitalradar M{\"u}nsterland},
  journal   = {Digitalradar M{\"u}nsterland},
  pages     = {1 -- 2},
  year      = {2020},
  language  = {de}
}
@article{Feldmann2020,
  author    = {Feldmann, Carsten},
  title     = {Digitale Fertigung mit 3D-Druck},
  series = {Digitalradar M{\"u}nsterland},
  journal   = {Digitalradar M{\"u}nsterland},
  pages     = {1 -- 2},
  year      = {2020},
  language  = {de}
}
@techreport{SossnaSardouxKlasenFeldmann2020,
  author    = {Sossna, David and Sardoux Klasen, Andr{\´e} and Feldmann, Carsten},
  title     = {Antworten made in m{\"u}nsterLAND: Ergebnisbericht der DigiTrans@KMU Online-Umfrage},
  pages     = {18},
  year      = {2020},
  language  = {de}
}
@article{WolteringSardouxKlasenFeldmann2020,
  author    = {Woltering, Tim and Sardoux Klasen, Andr{\´e} and Feldmann, Carsten},
  title     = {The Economic Value Added of Augmented Reality in the Packing Process},
  series = {Journal of Applied Business and Economics},
  volume    = {22},
  journal   = {Journal of Applied Business and Economics},
  number    = {5},
  doi       = {10.33423/jabe.v22i5.3051},
  pages     = {88 -- 96},
  year      = {2020},
  language  = {en}
}
@article{BorgmannFeldmann2020,
  author    = {Borgmann, Christopher and Feldmann, Carsten},
  title     = {Product Wheel: Produktionsnivellierung in der Prozessindustrie - Vorgehensmodell, Erfolgsfaktoren und Case Study},
  series = {Industrie 4.0 Management},
  volume    = {36},
  journal   = {Industrie 4.0 Management},
  number    = {5},
  issn      = {1434-1980},
  pages     = {33 -- 37},
  year      = {2020},
  language  = {de}
}
@inproceedings{FeldmannKaupeLucas2020,
  author    = {Feldmann, Carsten and Kaupe, Victor and Lucas, Martin},
  title     = {A Procedural Model for Exoskeleton Implementation in Intralogistics},
  series = {Data science and innovation in supply chain management / Wolfgang Kersten, Thorsten Blecker, Christian Ringle (Eds.)},
  booktitle = {Data science and innovation in supply chain management / Wolfgang Kersten, Thorsten Blecker, Christian Ringle (Eds.)},
  address   = {Hamburg},
  isbn      = {978-3-753123-46-2},
  doi       = {10.15480/882.3113},
  pages     = {113 -- 151},
  year      = {2020},
  language  = {en}
}
@incollection{DircksenFeldmann2019,
  author    = {Dircksen, Michael and Feldmann, Carsten},
  title     = {Holistic evaluation of the impacts of additive manufacturing on sustainability, distribution costs, and time in global supply chains},
  series = {Transportation Research Procedia (TRPRO) - World Conference on Transport Research (WCTR) 2019 Mumbai},
  booktitle = {Transportation Research Procedia (TRPRO) - World Conference on Transport Research (WCTR) 2019 Mumbai},
  year      = {2019},
  language  = {en}
}
@book{FeldmannSchulzFernstroening2019,
  author    = {Feldmann, Carsten and Schulz, Colin and Fernstr{\"o}ning, Sebastian},
  title     = {Digitale Gesch{\"a}ftsmodell-Innovationen mit 3D-Druck: Erfolgreich entwickeln und umsetzen},
  publisher = {Springer Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3-658-25161-1},
  doi       = {10.1007/978-3-658-25162-8},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {159},
  year      = {2019},
  language  = {de}
}
@incollection{FeldmannAppelfeller2019,
  author    = {Feldmann, Carsten and Appelfeller, Wieland},
  title     = {Digitale Transformation und New Work - Future of Work: Wie die digitale Transformation die Arbeitswelt ver{\"a}ndert},
  series = {Handbuch Digitalisierung},
  booktitle = {Handbuch Digitalisierung},
  publisher = {ayway media},
  address   = {Bonn},
  isbn      = {978-3-9818482-5-0},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {138 -- 142},
  year      = {2019},
  language  = {de}
}
@article{DircksenFeldmannTorben2019,
  author    = {Dircksen, Michael and Feldmann, Carsten and Torben, S{\"u}llwald},
  title     = {Ladungstr{\"a}ger vernetzt im Blick},
  series = {Logistik heute},
  volume    = {41},
  journal   = {Logistik heute},
  number    = {5},
  editor    = {Pieringer, Matthias},
  issn      = {0173-6213},
  pages     = {40 -- 41},
  year      = {2019},
  language  = {de}
}