@article{BaakenLasogga2004,
  author    = {Baaken, Thomas and Lasogga, Frank},
  title     = {Prozessorientierte CRM-Unternehmensportale - Konzeption, Strategie und Umsetzung},
  series = {www.community-of-knowledge.de/cp_artikel.htm ?artikel_id=155},
  journal   = {www.community-of-knowledge.de/cp_artikel.htm ?artikel_id=155},
  year      = {2004},
  language  = {de}
}
@article{BaakenLasogga2004,
  author    = {Baaken, Thomas and Lasogga, Frank},
  title     = {Das Internet als Dreh- und Angelpunkt},
  series = {Sales Business},
  journal   = {Sales Business},
  number    = {1/2},
  pages     = {S. 38 -- 40},
  year      = {2004},
  language  = {de}
}
@article{BaakenLasogga2004,
  author    = {Baaken, Thomas and Lasogga, Frank},
  title     = {Profilierung des Unternehmens {\"u}ber CRM-Prozessportale},
  series = {JFB, Journal f{\"u}r Betriebswirtschaft},
  journal   = {JFB, Journal f{\"u}r Betriebswirtschaft},
  isbn      = {0344-932},
  pages     = {100 -- 109},
  year      = {2004},
  language  = {de}
}
@incollection{BaakenLasogga2004,
  author    = {Baaken, Thomas and Lasogga, Frank},
  title     = {Lebensl{\"a}nglich loyal - Kundenbeziehungsmanagement},
  series = {acquisa, Vol 52},
  booktitle = {acquisa, Vol 52},
  issn      = {0938-792},
  pages     = {S. 28 -- 30.},
  year      = {2004},
  language  = {mul}
}