@misc{BERNHOLDNitzsche2008,
  author    = {BERNHOLD, T. and Nitzsche, F.},
  title     = {Betreiberkonzepte im Facility Management, Seminar f{\"u}r den Bau- und Liegenschaftsbetrieb NRW, August, D{\"u}sseldorf},
  year      = {2008},
  language  = {de}
}
@misc{RIEMENSCHNEIDERNitzscheBERNHOLD2008,
  author    = {RIEMENSCHNEIDER, F. and Nitzsche, F. and BERNHOLD, T.},
  title     = {Betreiberkonzept, Pr{\"a}sentation f{\"u}r den Bau- und Liegenschaftsbetrieb Nordrhein-Westfalen, D{\"u}sseldorf},
  year      = {2008},
  language  = {de}
}
@misc{RIEMENSCHNEIDERBERNHOLD2009,
  author    = {RIEMENSCHNEIDER, F. and BERNHOLD, T.},
  title     = {Die unternehmerische F{\"u}hrungsaufgabe: Strategisches Facility Management, Langfristige Wertsch{\"o}pfung braucht Strategie, Pr{\"a}sentation im Rahmen eines Management-Circle Intensivseminars, M{\"a}rz},
  year      = {2009},
  language  = {de}
}
@misc{BERNHOLD2011,
  author    = {BERNHOLD, T.},
  title     = {Facility Management ist auch immer ein Teil des Marketing des Unternehmens, FLL-Fachtung Freifl{\"a}chenmanagement, 13. September 2011, Osnabr{\"u}ck},
  year      = {2011},
  language  = {de}
}
@incollection{BERNHOLDKALINGLELLEK2012,
  author    = {BERNHOLD, T. and KALING, N. and LELLEK, M.},
  title     = {Produktivit{\"a}tsmessung von Immobilien-Services - empirische Analyse und Status Quo},
  series = {Facility Management Messe 2012 Tagungsband},
  booktitle = {Facility Management Messe 2012 Tagungsband},
  publisher = {VDE Verlag},
  address   = {Berlin, Offenbach},
  isbn      = {978-3-8007-3417-7},
  pages     = {157 -- 170},
  year      = {2012},
  language  = {de}
}
@misc{BERNHOLDKALINGLELLEK2011,
  author    = {BERNHOLD, T. and KALING, N. and LELLEK, M.},
  title     = {Measurement of productivity of property services: an empiric analysis of the status quo, XXI. International RESER Conference, Hamburg, 07.09.-10.09.2011},
  year      = {2011},
  language  = {en}
}
@incollection{BERNHOLDKALINGLELLEK2011,
  author    = {BERNHOLD, T. and KALING, N. and LELLEK, M.},
  title     = {Produktivit{\"a}tsmessung von Dienstleistungen},
  series = {BERNHOLD, T.; GELLENBECK, K.; RIEMENSCHNEIDER, F., M{\"u}nsteraner Schriften zum Faclity Management},
  booktitle = {BERNHOLD, T.; GELLENBECK, K.; RIEMENSCHNEIDER, F., M{\"u}nsteraner Schriften zum Faclity Management},
  publisher = {INFA-ISFM e.V.},
  address   = {M{\"u}nster, Ahlen},
  isbn      = {978-3-00-036210-1},
  pages     = {108 -- 122},
  year      = {2011},
  language  = {de}
}
@incollection{BERNHOLDKALINGLELLEK2012,
  author    = {BERNHOLD, T. and KALING, N. and LELLEK, V.},
  title     = {Productivity Measurement Model - A Holistic Approach For Services},
  series = {Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark, IN: JUNGHANS, A.; JENSEN, P. A. (Editors)},
  booktitle = {Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark, IN: JUNGHANS, A.; JENSEN, P. A. (Editors)},
  publisher = {Polyeknisk Forlag},
  address   = {Lyngby},
  pages     = {20 -- 30},
  year      = {2012},
  language  = {en}
}
@misc{BECKERBERNHOLDBEVERUNGENetal.2012,
  author    = {BECKER, J. and BERNHOLD, T. and BEVERUNGEN, D. and KALING, N. and KNACKSTEDT, R. and LELLEK, M. and RAUER, H.},
  title     = {Softwaregest{\"u}tzte Konstruktion von Produktivit{\"a}tsmodellen im Facility Management, Dienstleistungsmodellierung 2012 (DLM 2012); 3. Workshop im Rahmen der Modellierung 2012, 14.-15. M{\"a}rz 2012, Otto-Friedrich-Universit{\"a}t Bamberg},
  year      = {2012},
  language  = {de}
}
@incollection{BERNHOLDKALINGLELLEK2011,
  author    = {BERNHOLD, T. and KALING, N. and LELLEK, M.},
  title     = {Measurement of productivity of property services - an empiric analysis of the status quo},
  series = {GANZ, W.; KIRCHERER, F.; SCHLETZ, A. (Hrsg.); Productivity of Services NextGen - Beyond Output/Input},
  booktitle = {GANZ, W.; KIRCHERER, F.; SCHLETZ, A. (Hrsg.); Productivity of Services NextGen - Beyond Output/Input},
  edition   = {1. Aufl.},
  publisher = {Fraunhofer Verlag},
  address   = {Stuttgart},
  isbn      = {978-3-8396-0297-3},
  pages     = {190 -- 191},
  year      = {2011},
  language  = {en}
}
@misc{BERNHOLDRIEMENSCHNEIDER2012,
  author    = {BERNHOLD, T. and RIEMENSCHNEIDER, F.},
  title     = {{\"O}konomische Nachhaltigkeit versus Zertifizierung - Gibt es einen Finanzierungseffekt?; Immobilienfinanzierung 2012, Rotanda Business-Club K{\"o}ln, 24.04.2012},
  year      = {2012},
  language  = {de}
}
@misc{BERNHOLD2016,
  author    = {BERNHOLD, T.},
  title     = {Beschaffungsmanagement im FM, Management Summary, M{\"u}nster, April 2016},
  year      = {2016},
  language  = {de}
}
@misc{BERNHOLD2012,
  author    = {BERNHOLD, T.},
  title     = {Ausschreibung von Technischen Facility Management-Leistungen im {\"o}ffentlichen Kontext - Beschaffungsprozess, Dienstleisterauswahl und vergaberechtliche Aspekte; 26. GLT Anwendertagung, Wuppertal, 26.-28.09.2012},
  year      = {2012},
  language  = {de}
}
@misc{BERNHOLD2012,
  author    = {BERNHOLD, T.},
  title     = {Lebenszykluskosten - die vollst{\"a}ndige {\"o}konomische Wahrheit!; g.e.b.b. FM-Herbstagung 2012},
  year      = {2012},
  language  = {de}
}
@incollection{BECKERBERNHOLDBEVERUNGENetal.2013,
  author    = {BECKER, J. and BERNHOLD, T. and BEVERUNGEN, N. and KALING, N. and KNACKSTEDT, R. and LELLEK, V. and RAUER, H.},
  title     = {Softwaregest{\"u}tzte Konstruktion von Produktivit{\"a}tsmodellen im Facility Management},
  series = {THOMAS, O.; N{\"U}TTGENS, M. (Hrsg.): Dienstleistungsmodellierung 2012, Product-Service Systems und Produktivit{\"a}t},
  booktitle = {THOMAS, O.; N{\"U}TTGENS, M. (Hrsg.): Dienstleistungsmodellierung 2012, Product-Service Systems und Produktivit{\"a}t},
  edition   = {1},
  publisher = {Springer Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3-658-00862-8},
  pages     = {208 -- 226},
  year      = {2013},
  language  = {de}
}
@misc{BERNHOLD2012,
  author    = {BERNHOLD, T.},
  title     = {FM-Navigator - Webbasiertes Dienstleisterbewertungsportal f{\"u}r Auftraggeber, 10. M{\"u}nsteraner Facility Management Tag, M{\"u}nster, 23.10.2012},
  year      = {2012},
  language  = {de}
}
@incollection{AVERBECKBERNHOLDBRAeUERetal.2013,
  author    = {AVERBECK, A.-K. and BERNHOLD, T. and BR{\"A}UER, S. and KNACKSTEDT, R. and MATZNER, M.},
  title     = {Towards a Reference Model of Information Exchange and Coordination in Facility Management Networks},
  series = {MEIER, H. (Editor): Product-Service Integration for Sustainable Solutions; Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems, Bochum, Germany, March 14th-15th},
  booktitle = {MEIER, H. (Editor): Product-Service Integration for Sustainable Solutions; Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems, Bochum, Germany, March 14th-15th},
  edition   = {1},
  publisher = {Springer-Verlag},
  address   = {Heidelberg, New York, Dordrecht, London},
  isbn      = {978-3-642-30819-2},
  pages     = {107 -- 120},
  year      = {2013},
  language  = {en}
}
@misc{BERNHOLD2013,
  author    = {BERNHOLD, T.},
  title     = {Finanzierungseffekte {\"o}konomischer Nachhaltigkeit - Zwei Seiten einer Medaille, Immobilien-Finanzierung Forum D{\"u}sseldorf, 21.03.2013},
  year      = {2013},
  language  = {de}
}
@incollection{BERNHOLD2013,
  author    = {BERNHOLD, T.},
  title     = {Neue Wege der Facility-Management-Ausbildung - Worauf Unternehmen und Hochschulen Wert legen},
  series = {HOSSELFELDER, J.; L{\"u}nendonk GmbH - Gesellschaft f{\"u}r Information und Kommunikation},
  booktitle = {HOSSELFELDER, J.; L{\"u}nendonk GmbH - Gesellschaft f{\"u}r Information und Kommunikation},
  publisher = {Haufe-Lexware},
  address   = {Freiburg},
  isbn      = {978-3-648-04032-4},
  pages     = {83 -- 91},
  year      = {2013},
  language  = {de}
}
@misc{BERNHOLDLELLEKKUeRSCHNERetal.2013,
  author    = {BERNHOLD, T. and LELLEK, V. and K{\"U}RSCHNER, M. and AVERBECK, A.-K.},
  title     = {Productivity Measurement of Facility Services - A web-based CAFM Application; XXIII International RESER Conference; September 19th-21st 2013, Aix en Provence},
  year      = {2013},
  language  = {en}
}
@misc{BERNHOLD2013,
  author    = {BERNHOLD, T.},
  title     = {Effizienter Geb{\"a}udebetrieb - Erfolgsbeispiele aus dem Facility Management, energiechancen 2013 - 5. Unternehmer- und Wissenschaftsforum, 10.10.2013},
  year      = {2013},
  language  = {de}
}
@misc{BERNHOLD2013,
  author    = {BERNHOLD, T.},
  title     = {Dienstleisterbewertung -Auftraggeber finden die richtigen Dienstleister, 11. M{\"u}nsteraner Facility Management Tag, 05.11.2013, M{\"u}nster.},
  series = {FM-Experte - Journal f{\"u}r Facility Management, Sonderdruck FM-Tag M{\"u}nster},
  volume    = {1:2013},
  journal   = {FM-Experte - Journal f{\"u}r Facility Management, Sonderdruck FM-Tag M{\"u}nster},
  year      = {2013},
  language  = {de}
}
@misc{BERNHOLD2013,
  author    = {BERNHOLD, T.},
  title     = {Dienstleisterbewertung: Kriterien - Methode - Eignung, Tagung der GM-Beratung des Bau- und Liegenschaftsbetriebs Nordrhein-Westfalen, 03.12.2013, M{\"u}nster.},
  year      = {2013},
  language  = {de}
}
@misc{BERNHOLD2013,
  author    = {BERNHOLD, T.},
  title     = {Vom Produzenten zum Dienstleister - M{\"o}glichkeiten hybrider Wertsch{\"o}pfung; Webinar am 13.12.2013, Innovationsmanger M{\"u}nsterland},
  address   = {M{\"u}nster},
  year      = {2013},
  language  = {de}
}
@misc{BERNHOLD2014,
  author    = {BERNHOLD, T.},
  title     = {{\"O}ffentlich-Private-Partnerschaften - M{\"o}glichkeiten und Grenzen der Effizienz, Veranstaltung des Wirtschaftsrates der CDU am 05.03.2014, Osnabr{\"u}ck},
  year      = {2014},
  language  = {de}
}
@misc{BERNHOLDLELLEKKOERSetal.2014,
  author    = {BERNHOLD, T. and LELLEK, V. and KOERS, J. and YOUSSEF, L.},
  title     = {International RESER Conference: Visualization of services - Closing expectations gaps and increasing service quality, XXIV. RESER Conference, 11.-13. September 2014, Helsinki, Finnland},
  pages     = {S. 900 -- 911},
  year      = {2014},
  language  = {en}
}
@incollection{BERNHOLDLELLEK2014,
  author    = {BERNHOLD, T. and LELLEK, V.},
  title     = {Produktivit{\"a}tsmessung von Immobiliendienstleistungen: Theorie - Konzepte - Praxis},
  series = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement; 42. Erg{\"a}nzungslieferung},
  booktitle = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement; 42. Erg{\"a}nzungslieferung},
  publisher = {ecomed SICHERHEIT},
  address   = {Heidelberg, M{\"u}nchen, Landsberg, Frechen, Hamburg},
  pages     = {1 -- 29 (2.2.1.1.1)},
  year      = {2014},
  language  = {de}
}
@article{BERNHOLD2014,
  author    = {BERNHOLD, T.},
  title     = {Strategische {\"U}berlegungen zu einem wertsteigernden Facility Management},
  series = {Immobilienwirtschaft},
  journal   = {Immobilienwirtschaft},
  number    = {12/2014},
  pages     = {42 -- 44},
  year      = {2014},
  language  = {de}
}
@misc{BERNHOLD2014,
  author    = {BERNHOLD, T.},
  title     = {FM-Check-Wie Auftraggeber und Auftragnehmer besser zusammenarbeiten, 12. M{\"u}nsteraner Facility Management Tag, 30.10.2014, M{\"u}nster},
  year      = {2014},
  language  = {de}
}
@incollection{BERNHOLD2014,
  author    = {BERNHOLD, T.},
  title     = {Beschaffungsstrategien im Facility Management Wissenschaftstheoretische Fundierung und Gestaltung von Effizienzpotenzialen im Facility Management},
  series = {In: BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement; 41. Erg{\"a}nzungslieferung},
  booktitle = {In: BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement; 41. Erg{\"a}nzungslieferung},
  publisher = {ecomed SICHERHEIT 2014},
  address   = {Heidelberg, M{\"u}nchen, Landsberg, Frechen, Hamburg},
  pages     = {1 -- 29 (2.2.11.1)},
  year      = {2014},
  language  = {de}
}
@misc{BERNHOLDLATTUCHRIEMENSCHNEIDER2014,
  author    = {BERNHOLD, T. and LATTUCH, F. and RIEMENSCHNEIDER, F.},
  title     = {Success dimensions for major real estate projects: the case of stadium development, SCEE`2014 Conference, Riga Technical University 55th International Scientific Conference, 14-17 October 2014},
  year      = {2014},
  language  = {en}
}
@book{BERNHOLD2014,
  author    = {BERNHOLD, T.},
  title     = {Produktivit{\"a}tsmessung von Immobilien-Services: Schlussbericht f{\"u}r das BMBF-Projekt ProMIse},
  address   = {M{\"u}nster},
  year      = {2014},
  language  = {de}
}
@misc{LELLEKBERNHOLD2015,
  author    = {LELLEK, V. and BERNHOLD, T.},
  title     = {Productivity Measurement of Service - Models and Web-based Computer Applications; 3rd International Conference on Management, Leadership and Governance - ICMLG 2015, 12-13 February 2015, Auckland, New Zealand.},
  year      = {2015},
  language  = {en}
}
@article{BERNHOLDLATTUCHRIEMENSCHNEIDER2014,
  author    = {BERNHOLD, T. and LATTUCH, F. and RIEMENSCHNEIDER, F.},
  title     = {Success Dimensions for Major Real Estate Projects: The Case of Stadium Development},
  series = {Baltic Journal of Real Estate Economics and Construction Management},
  journal   = {Baltic Journal of Real Estate Economics and Construction Management},
  number    = {2},
  pages     = {23 -- 29},
  year      = {2014},
  language  = {en}
}
@incollection{BERNHOLDKALINGLELLEK2012,
  author    = {BERNHOLD, T. and KALING, N. and LELLEK, V.},
  title     = {Productivity Measurement Model - A Holistic Approach For Services},
  series = {JUNGHANS, A.; JENSEN, P. A (Editors) Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark},
  booktitle = {JUNGHANS, A.; JENSEN, P. A (Editors) Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark},
  publisher = {Polyeknisk Forlag 2012},
  address   = {Lyngby :},
  pages     = {20 -- 30},
  year      = {2012},
  language  = {en}
}
@article{BECKERBERNHOLDBEVERUNGENetal.2012,
  author    = {BECKER, J. and BERNHOLD, T. and BEVERUNGEN, D. and KALING, N. and KNACKSTEDT, R. and LELLEK, V. and RAUER, H. P.},
  title     = {Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management},
  series = {Enterprise Modelling and Information Systems Architectures},
  volume    = {7},
  journal   = {Enterprise Modelling and Information Systems Architectures},
  number    = {1},
  doi       = {10.18417/emisa.7.1.2},
  pages     = {26 -- 40},
  year      = {2012},
  language  = {en}
}
@incollection{BECKERBERNHOLDBEVERUNGENetal.2013,
  author    = {BECKER, J. and BERNHOLD, T. and BEVERUNGEN, D. and KALING, N. and KNACKSTEDT, R. and LELLEK, V. and RAUER, H.},
  title     = {Softwaregest{\"u}tzte Konstruktion von Produktivit{\"a}tsmodellen im Facility Management},
  series = {Thomas, Oliver; N{\"u}ttgens, Markus (Hg.): Dienstleistungsmodellierung 2012. Product-Service Systems und Produktivit{\"a}t.},
  booktitle = {Thomas, Oliver; N{\"u}ttgens, Markus (Hg.): Dienstleistungsmodellierung 2012. Product-Service Systems und Produktivit{\"a}t.},
  publisher = {Springer},
  address   = {Wiesbaden},
  pages     = {208 -- 226},
  year      = {2013},
  language  = {de}
}
@misc{BERNHOLDLELLEKKUeRSCHNERetal.2013,
  author    = {BERNHOLD, T. and LELLEK, V. and K{\"U}RSCHNER, M. and AVERBECK, A.-K.},
  title     = {Productivity Measurement of Facility Services - A web-based CAFM Application; XXIII International RESER Conference; September 19th-21st 2013, Aix en Provence},
  year      = {2013},
  language  = {en}
}
@misc{KOERSLELLEKBERNHOLDetal.2014,
  author    = {KOERS, J. and LELLEK, V. and BERNHOLD, T. and YOUSSEF, L.},
  title     = {Visualization of services - Closing expectation gaps and increasing service quality; 24th Annual RESER Conference, September 11-13, 2014, Helsinki, Finland.},
  year      = {2014},
  language  = {en}
}
@incollection{BERNHOLDLELLEK2014,
  author    = {BERNHOLD, T. and LELLEK, V.},
  title     = {Produktivit{\"a}tsmessung von Immobiliendienstleistungen: Theorie - Konzepte - Praxis},
  series = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement},
  booktitle = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement},
  edition   = {42. Erg{\"a}nzungsliefer},
  publisher = {ecomed SICHERHEIT 2014},
  address   = {Heidelberg, M{\"u}nchen, Landsberg, Frechen, Hamburg},
  pages     = {1 -- 29 (2.2.1.1.1)},
  year      = {2014},
  language  = {de}
}
@incollection{KOERSLELLEKBERNHOLDetal.2014,
  author    = {KOERS, J. and LELLEK, V. and BERNHOLD, T. and YOUSSEF, L.},
  title     = {Visualization of services - Closing expectation gaps and increasing service quality.},
  series = {Thomas Baaken und Janusz Teczke (Hg.): Managing Disruption and Destabilisation},
  booktitle = {Thomas Baaken und Janusz Teczke (Hg.): Managing Disruption and Destabilisation},
  publisher = {International Management Foundation, Cracow University of Economics},
  address   = {M{\"u}nster, Krakau},
  pages     = {331 -- 340},
  year      = {2014},
  language  = {en}
}
@incollection{BERNHOLDKALINGLELLEK2011,
  author    = {BERNHOLD, T. and KALING, N. and LELLEK, V.},
  title     = {Produktivit{\"a}tsmessung von Dienstleistungen},
  series = {BERNHOLD, T.; GELLENBECK, K.; RIEMENSCHNEIDER, F., M{\"u}nsteraner Schriften zum Facility Management},
  booktitle = {BERNHOLD, T.; GELLENBECK, K.; RIEMENSCHNEIDER, F., M{\"u}nsteraner Schriften zum Facility Management},
  publisher = {INFA-ISFM e.V.},
  address   = {M{\"u}nster, Ahlen},
  pages     = {108 -- 122},
  year      = {2011},
  language  = {de}
}
@misc{BERNHOLDKALINGLELLEK2011,
  author    = {BERNHOLD, T. and KALING, N. and LELLEK, V.},
  title     = {Measurement of productivity of property services: an empiric analysis of the status quo, XXI. International RESER Conference, Hamburg, 07.09.-10.09.2011 2011},
  year      = {2011},
  language  = {en}
}
@misc{BECKERBERNHOLDBEVERUNGENetal.2012,
  author    = {BECKER, J. and BERNHOLD, T. and BEVERUNGEN, D. and KALING, N. and KNACKSTEDT, R. and LELLEK, V. and RAUER, H.},
  title     = {Softwaregest{\"u}tzte Konstruktion von Produktivit{\"a}tsmodellen im Facility Management, Dienstleistungsmodellierung 2012 (DLM 2012); 3. Workshop im Rahmen der Modellierung 2012, 14.-15. M{\"a}rz 2012, Otto-Friedrich-Universit{\"a}t Bamberg 2012},
  year      = {2012},
  language  = {de}
}
@incollection{BERNHOLDKALINGLELLEK2012,
  author    = {BERNHOLD, T. and KALING, N. and LELLEK, V.},
  title     = {Produktivit{\"a}tsmessung von Immobilien-Services - empirische Analyse und Status Quo},
  series = {Facility Management Messe 2012 Tagungsband},
  booktitle = {Facility Management Messe 2012 Tagungsband},
  publisher = {VDE Verlag 2012},
  address   = {Berlin, Offenbach},
  pages     = {157 -- 170},
  year      = {2012},
  language  = {de}
}
@incollection{BERNHOLDKALINGLELLEK2012,
  author    = {BERNHOLD, T. and KALING, N. and LELLEK, V.},
  title     = {Productivity Measurement Model - A Holistic Approach For Services},
  series = {JUNGHANS, A.; JENSEN, P. A (Editors) Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark},
  booktitle = {JUNGHANS, A.; JENSEN, P. A (Editors) Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark},
  publisher = {Polyeknisk Forlag 2012},
  address   = {Lyngby :},
  pages     = {20 -- 30},
  year      = {2012},
  language  = {en}
}
@misc{BERNHOLDKOERS2015,
  author    = {BERNHOLD, T. and KOERS, J.},
  title     = {Visualisierungspotenziale von Dienstleistungen im Facility Management - Entwicklung eines Modells f{\"u}r die Erfahrbarkeit von immateriellen Dienstleistungen, Facility Management 2015, Messe Frankfurt am Main, 24.-26.03.2015},
  year      = {2015},
  language  = {de}
}
@misc{BERNHOLD2015,
  author    = {BERNHOLD, T.},
  title     = {Facility Management - Bedeutung, Perspektiven und Handlunsgrahmen, 34. IT-Arbeitskreis an der Universit{\"a}t Hildesheim, 27.04.2015, Hildesheim},
  year      = {2015},
  language  = {de}
}
@misc{BERNHOLD2015,
  author    = {BERNHOLD, T.},
  title     = {Webbasierte Dienstleisterselektion - Aufbau, Struktur und Nutzen des FM-Navigators; AK Nutzer GEFMA; 07.05.2014, Hannover},
  year      = {2015},
  language  = {de}
}
@incollection{PLATNERKOERSBERNHOLD2015,
  author    = {PLATNER, V. and KOERS, J. and BERNHOLD, T.},
  title     = {FM im Gesundheitswesen - Status quo und weitere Entwicklung},
  series = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement: 45. Erg{\"a}nzungslieferung},
  booktitle = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement: 45. Erg{\"a}nzungslieferung},
  publisher = {ecomed SICHERHEIT},
  address   = {Heidelberg, M{\"u}nchen, Landsberg, Frechen, Hamburg},
  pages     = {1 -- 32},
  year      = {2015},
  language  = {de}
}