@inproceedings{BernholdSchlichtLellek2019,
  author    = {Bernhold, Torben and Schlicht, Christian and Lellek, Vanessa},
  title     = {Become an Outperformer! - Measurement of added value},
  series = {Research Paper for the 18th EuroFM Research Symposium},
  booktitle = {Research Paper for the 18th EuroFM Research Symposium},
  editor    = {Tucker, Matthew},
  publisher = {EuroFM},
  address   = {Schiphol-Rijk},
  isbn      = {978-94-90694-10-4},
  pages     = {44 -- 56},
  year      = {2019},
  language  = {en}
}
@inproceedings{BernholdWiesweg2020,
  author    = {Bernhold, Torben and Wiesweg, Niklas},
  title     = {Creating a Holistic Real Estate Comprehension},
  series = {The 19th EuroFM Research Symposium},
  booktitle = {The 19th EuroFM Research Symposium},
  editor    = {Jylh{\"a}, Tuuli},
  publisher = {EuroFM},
  address   = {The Hague},
  organization    = {EuroFM},
  isbn      = {978-90-90333-13-7},
  pages     = {7 -- 14},
  year      = {2020},
  language  = {en}
}
@inproceedings{BernholdWiesweg2021,
  author    = {Bernhold, Torben and Wiesweg, Niklas},
  title     = {The use of Key Performance Indicators in Real Estate Management - A stocktaking along the CREM maturity level},
  series = {Research Papers EuroFM, The 20th EuroFM Research Symposium / Jylh{\"a} Tuuli (ed.)},
  booktitle = {Research Papers EuroFM, The 20th EuroFM Research Symposium / Jylh{\"a} Tuuli (ed.)},
  publisher = {EuroFM},
  address   = {The Hague},
  organization    = {EuroFM},
  pages     = {63 -- 71},
  year      = {2021},
  language  = {en}
}
@inproceedings{BernholdWieswegLoehmeretal.2022,
  author    = {Bernhold, Torben and Wiesweg, Niklas and L{\"o}hmer, Thomas and Lill, Susanne},
  title     = {Beyond Satisfaction - Internal Service Barometer for measuring customer satisfaction},
  series = {The 21st EuroFM Research Symposium. Ed. Tuuli Jylh{\"a}, Vitalija Danivska},
  booktitle = {The 21st EuroFM Research Symposium. Ed. Tuuli Jylh{\"a}, Vitalija Danivska},
  publisher = {Delft University of Technology - Breda University of Applied Sciences},
  address   = {Breda},
  organization    = {Delft University of Technology - Breda University of Applied Sciences},
  doi       = {10.4233/uuid:7001767d-0ba1-4aca-abd2-613ccb2f7456},
  pages     = {36 -- 46},
  year      = {2022},
  language  = {en}
}