@misc{LELLEKBERNHOLD2015,
  author    = {LELLEK, V. and BERNHOLD, T.},
  title     = {Productivity Measurement of Service - Models and Web-based Computer Applications; 3rd International Conference on Management, Leadership and Governance - ICMLG 2015, 12-13 February 2015, Auckland, New Zealand.},
  year      = {2015},
  language  = {en}
}