@misc{BERNHOLDLELLEKKOERSetal.2014,
  author    = {BERNHOLD, T. and LELLEK, V. and KOERS, J. and YOUSSEF, L.},
  title     = {International RESER Conference: Visualization of services - Closing expectations gaps and increasing service quality, XXIV. RESER Conference, 11.-13. September 2014, Helsinki, Finnland},
  pages     = {S. 900 -- 911},
  year      = {2014},
  language  = {en}
}
@article{BERNHOLDLATTUCHRIEMENSCHNEIDER2014,
  author    = {BERNHOLD, T. and LATTUCH, F. and RIEMENSCHNEIDER, F.},
  title     = {Success Dimensions for Major Real Estate Projects: The Case of Stadium Development},
  series = {Baltic Journal of Real Estate Economics and Construction Management},
  journal   = {Baltic Journal of Real Estate Economics and Construction Management},
  number    = {2},
  pages     = {23 -- 29},
  year      = {2014},
  language  = {en}
}
@misc{BERNHOLDLATTUCHRIEMENSCHNEIDER2014,
  author    = {BERNHOLD, T. and LATTUCH, F. and RIEMENSCHNEIDER, F.},
  title     = {Success dimensions for major real estate projects: the case of stadium development, SCEE`2014 Conference, Riga Technical University 55th International Scientific Conference, 14-17 October 2014},
  year      = {2014},
  language  = {en}
}
@incollection{KOERSLELLEKBERNHOLDetal.2014,
  author    = {KOERS, J. and LELLEK, V. and BERNHOLD, T. and YOUSSEF, L.},
  title     = {Visualization of services - Closing expectation gaps and increasing service quality.},
  series = {Thomas Baaken und Janusz Teczke (Hg.): Managing Disruption and Destabilisation},
  booktitle = {Thomas Baaken und Janusz Teczke (Hg.): Managing Disruption and Destabilisation},
  publisher = {International Management Foundation, Cracow University of Economics},
  address   = {M{\"u}nster, Krakau},
  pages     = {331 -- 340},
  year      = {2014},
  language  = {en}
}
@misc{KOERSLELLEKBERNHOLDetal.2014,
  author    = {KOERS, J. and LELLEK, V. and BERNHOLD, T. and YOUSSEF, L.},
  title     = {Visualization of services - Closing expectation gaps and increasing service quality; 24th Annual RESER Conference, September 11-13, 2014, Helsinki, Finland.},
  year      = {2014},
  language  = {en}
}