@incollection{BeilmannClever2019,
  author    = {Beilmann, Sascha and Clever, Nico},
  title     = {Structuring Quality Management with the icebricks Business Process Management Approach},
  series = {The Art of Structuring — Bridging the Gap Between Information Systems Research and Practice / Hrsg. K. Bergener, M. R{\"a}ckers, A. Stein},
  booktitle = {The Art of Structuring — Bridging the Gap Between Information Systems Research and Practice / Hrsg. K. Bergener, M. R{\"a}ckers, A. Stein},
  publisher = {Springer International Publishing},
  isbn      = {978-3-030-06234-7},
  doi       = {10.1007/978-3-030-06234-7},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {167 -- 178},
  year      = {2019},
  language  = {en}
}
@incollection{BeckerCleverFleischeretal.2020,
  author    = {Becker, J{\"o}rg and Clever, Nico and Fleischer, Stefan and H{\"o}henberger, Steffen and R{\"a}tzer, Sebastian},
  title     = {Using Business Process Management for Effective and Efficient Quality Management / Hrsg. J. vom Brocke, A. Hevner, A. M{\"a}dche},
  series = {Design Science Research. Cases},
  booktitle = {Design Science Research. Cases},
  publisher = {Springer International Publishing},
  address   = {Switzerland},
  isbn      = {978-3030467807},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {100 -- 130},
  year      = {2020},
  language  = {en}
}
@incollection{BECKERBERNHOLDBRAeUERetal.2017,
  author    = {BECKER, J. and BERNHOLD, T. and BR{\"A}UER, S. and KNACKSTEDT, R. and MATZNER, M.},
  title     = {Der Cooperation Experience-Ansatz - {\"U}berblick {\"u}ber Methoden und Werkzeuge},
  series = {BECKER, J.; BERNHOLD, T.; KNACKSTEDT, R.; MATZNER, M.; Planung koordinierter Wertsch{\"o}pfungspartnerschaften},
  booktitle = {BECKER, J.; BERNHOLD, T.; KNACKSTEDT, R.; MATZNER, M.; Planung koordinierter Wertsch{\"o}pfungspartnerschaften},
  edition   = {1. Auflage},
  publisher = {Berlin : Springer Berlin - Springer Gabler},
  address   = {Berlin},
  isbn      = {978-3-662-55361-9},
  pages     = {3 -- 25},
  year      = {2017},
  language  = {de}
}
@incollection{BernholdWiesweg2022,
  author    = {Bernhold, Torben and Wiesweg, Niklas},
  title     = {Principal Agent Theory: Perspectives and Practices for effective workplace solutions},
  series = {A Handbook of Management Theories and Models for Office Environments and Services / Rianne Appel-Meulenbroek, Vitalija Danivska (Eds.)},
  booktitle = {A Handbook of Management Theories and Models for Office Environments and Services / Rianne Appel-Meulenbroek, Vitalija Danivska (Eds.)},
  publisher = {Routledge},
  address   = {Oxon, New York},
  isbn      = {978-0-367-65287-6},
  doi       = {10.4324/9781003128786},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {117 -- 128},
  year      = {2022},
  language  = {en}
}
@incollection{BERNHOLDBUeTTNERMAYetal.2007,
  author    = {BERNHOLD, T. and B{\"U}TTNER, B. and MAY, M. and RIEMENSCHNEIDER, F.},
  title     = {Rechnergest{\"u}tzte Implementierung eines Facility Management - Ergebnisse aus dem aktuellen BMBF-Forschungsprojekt "FM-ASSIST"},
  series = {GELLENBECK, K., EILING, H. \& RIEMENSCHNEI-DER, F. (Hrsg.) M{\"u}nsteraner Schriften zum Facility Management},
  booktitle = {GELLENBECK, K., EILING, H. \& RIEMENSCHNEI-DER, F. (Hrsg.) M{\"u}nsteraner Schriften zum Facility Management},
  edition   = {Band 1},
  publisher = {IN-FA-ISFM e.V.},
  address   = {M{\"u}nster},
  pages     = {37 -- 54},
  year      = {2007},
  language  = {de}
}
@incollection{RIEMENSCHNEIDERNITZSCHEBERNHOLD2005,
  author    = {RIEMENSCHNEIDER, F. and NITZSCHE, F. and BERNHOLD, T.},
  title     = {) FM-gerechte PPP-Ausschreibungen unter Ber{\"u}cksichtigung eines ganzheitlichen Betriebskonzepts},
  series = {MEYER-HOFMANN, B., RIEMENSCHNEIDER, F. \& WEIHRAUCH, O. (Hrsg.) Public Private Partnership: Gestaltung von Leistungsbeschreibung, Finanzierung, Ausschreibung und Vertr{\"a}gen in der Praxis},
  booktitle = {MEYER-HOFMANN, B., RIEMENSCHNEIDER, F. \& WEIHRAUCH, O. (Hrsg.) Public Private Partnership: Gestaltung von Leistungsbeschreibung, Finanzierung, Ausschreibung und Vertr{\"a}gen in der Praxis},
  publisher = {Carl Heymanns Verlag},
  address   = {K{\"o}ln; Berlin; M{\"u}nchen},
  pages     = {35 -- 110},
  year      = {2005},
  language  = {de}
}
@incollection{BERNHOLDNITZSCHEROSENKRANZ2007,
  author    = {BERNHOLD, T. and NITZSCHE, F. and ROSENKRANZ, C.},
  title     = {Ein Ordnungsrahmen f{\"u}r lebenszyklusorientierte Planung im Facility Management},
  series = {BICHLER, M., HESS, T., KRCMAR, H., LECHNER, U., MATTHES, F., PICOT, A., SPEITKAMP, B. \& WOLF, P. (Hrsg.) Multikonferenz Wirtschaftsinformatik},
  booktitle = {BICHLER, M., HESS, T., KRCMAR, H., LECHNER, U., MATTHES, F., PICOT, A., SPEITKAMP, B. \& WOLF, P. (Hrsg.) Multikonferenz Wirtschaftsinformatik},
  publisher = {Gito-Verlag},
  address   = {Berlin},
  pages     = {1625 -- 1636},
  year      = {2007},
  language  = {de}
}
@incollection{BERNHOLDBUeTTNERMAYetal.2008,
  author    = {BERNHOLD, T. and B{\"U}TTNER, B. and MAY, M. and RIEMENSCHNEIDER, F.},
  title     = {FM implementation processes supported by IT},
  series = {ALEXANDER, K. (Hrsg.) Facilities Management Processes},
  booktitle = {ALEXANDER, K. (Hrsg.) Facilities Management Processes},
  edition   = {1},
  publisher = {European Facility Management Network},
  address   = {Naarden},
  pages     = {56 -- 66},
  year      = {2008},
  language  = {mul}
}
@incollection{BERNHOLD2009,
  author    = {BERNHOLD, T.},
  title     = {Komplettvergabe vs. Einzelvergabe - Kostenwirksame Auswirkungen und Betrachtungsweisen},
  series = {GELLENBECK, K., RIEMENSCHNEIDER, F. \& EILING, H. (Hrsg.) M{\"u}nsteraner Schriften zum Facility Management},
  booktitle = {GELLENBECK, K., RIEMENSCHNEIDER, F. \& EILING, H. (Hrsg.) M{\"u}nsteraner Schriften zum Facility Management},
  edition   = {Band 4},
  publisher = {INFA-ISFM e.V.},
  address   = {M{\"u}nster},
  pages     = {149 -- 183},
  year      = {2009},
  language  = {de}
}
@incollection{BERNHOLD2010,
  author    = {BERNHOLD, T.},
  title     = {Einzel- oder Komplettvergabe im Technischen Geb{\"a}udemanagement - Vor- und Nachteile unterschiedlicher Beschaffungsstrategien.},
  series = {Facility Management Messe 2010, Tagungsband},
  booktitle = {Facility Management Messe 2010, Tagungsband},
  publisher = {VDE Verlag},
  address   = {Berlin, Offenbach},
  pages     = {257 -- 266},
  year      = {2010},
  language  = {de}
}
@incollection{BERNHOLDBEULTING2009,
  author    = {BERNHOLD, T. and BEULTING, A.},
  title     = {Chancen ergebnisorientierter Leistungsbeschreibung bei der Beschaffung facilit{\"a}rer Dienstleistungen in Krankenh{\"a}usern.},
  series = {MADRITSCH, T. (Hrsg.) 11. FM-Gespr{\"a}che Kufstein; Improving Healthcare with the aid of Real Estate \& Facility Management.},
  booktitle = {MADRITSCH, T. (Hrsg.) 11. FM-Gespr{\"a}che Kufstein; Improving Healthcare with the aid of Real Estate \& Facility Management.},
  publisher = {Fachhochschule Kufstein},
  address   = {Kufstein},
  pages     = {13 -- 22},
  year      = {2009},
  language  = {de}
}
@incollection{BERNHOLDROSENKRANZ2010,
  author    = {BERNHOLD, T. and ROSENKRANZ, C.},
  title     = {Messung, Steuerung \& Koordination von Facility Management-Dienstleistungen im Immobilienlebenszyklus},
  series = {F{\"A}HNRICH, K.-P. \& FRANCZYK, B. (Hrsg.) INFORMATIK 2010 - Service Science - Neue Perspektiven f{\"u}r die Informatik, Band 1.},
  booktitle = {F{\"A}HNRICH, K.-P. \& FRANCZYK, B. (Hrsg.) INFORMATIK 2010 - Service Science - Neue Perspektiven f{\"u}r die Informatik, Band 1.},
  publisher = {GI-Edition},
  address   = {Leipzig},
  pages     = {647 -- 652},
  year      = {2010},
  language  = {de}
}
@incollection{BERNHOLD2010,
  author    = {BERNHOLD, T.},
  title     = {FM-Audit - Instrumente zur dauerhaften Performancesteuerung},
  series = {GELLENBECK, K., RIEMENSCHNEIDER, F. \& EILING, H. (Hrsg.) M{\"u}nsteraner Schriften zum Facility Management. Band 5},
  booktitle = {GELLENBECK, K., RIEMENSCHNEIDER, F. \& EILING, H. (Hrsg.) M{\"u}nsteraner Schriften zum Facility Management. Band 5},
  publisher = {INFA-ISFM e.V.},
  address   = {M{\"u}nster},
  pages     = {141 -- 155},
  year      = {2010},
  language  = {mul}
}
@incollection{BERNHOLDKNACKSTEDT2011,
  author    = {BERNHOLD, T. and KNACKSTEDT, R.},
  title     = {Informationslogistik und Kooperationsprozesse im Rahmen der FM-gerechten Planung},
  series = {Facility Management Messe 2011 Tagungsband},
  booktitle = {Facility Management Messe 2011 Tagungsband},
  publisher = {VDE Verlag},
  address   = {Berlin, Offenbach},
  pages     = {525 -- 534},
  year      = {2011},
  language  = {de}
}
@incollection{BERNHOLDLELLEK2014,
  author    = {BERNHOLD, T. and LELLEK, V.},
  title     = {Produktivit{\"a}tsmessung von Immobiliendienstleistungen: Theorie - Konzepte - Praxis},
  series = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement; 42. Erg{\"a}nzungslieferung},
  booktitle = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement; 42. Erg{\"a}nzungslieferung},
  publisher = {ecomed SICHERHEIT},
  address   = {Heidelberg, M{\"u}nchen, Landsberg, Frechen, Hamburg},
  pages     = {1 -- 29 (2.2.1.1.1)},
  year      = {2014},
  language  = {de}
}
@incollection{BERNHOLD2014,
  author    = {BERNHOLD, T.},
  title     = {Beschaffungsstrategien im Facility Management Wissenschaftstheoretische Fundierung und Gestaltung von Effizienzpotenzialen im Facility Management},
  series = {In: BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement; 41. Erg{\"a}nzungslieferung},
  booktitle = {In: BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement; 41. Erg{\"a}nzungslieferung},
  publisher = {ecomed SICHERHEIT 2014},
  address   = {Heidelberg, M{\"u}nchen, Landsberg, Frechen, Hamburg},
  pages     = {1 -- 29 (2.2.11.1)},
  year      = {2014},
  language  = {de}
}
@incollection{BERNHOLDKALINGLELLEK2011,
  author    = {BERNHOLD, T. and KALING, N. and LELLEK, M.},
  title     = {Measurement of productivity of property services - an empiric analysis of the status quo},
  series = {GANZ, W.; KIRCHERER, F.; SCHLETZ, A. (Hrsg.); Productivity of Services NextGen - Beyond Output/Input},
  booktitle = {GANZ, W.; KIRCHERER, F.; SCHLETZ, A. (Hrsg.); Productivity of Services NextGen - Beyond Output/Input},
  edition   = {1. Aufl.},
  publisher = {Fraunhofer Verlag},
  address   = {Stuttgart},
  isbn      = {978-3-8396-0297-3},
  pages     = {190 -- 191},
  year      = {2011},
  language  = {en}
}
@incollection{BECKERBERNHOLDBEVERUNGENetal.2013,
  author    = {BECKER, J. and BERNHOLD, T. and BEVERUNGEN, N. and KALING, N. and KNACKSTEDT, R. and LELLEK, V. and RAUER, H.},
  title     = {Softwaregest{\"u}tzte Konstruktion von Produktivit{\"a}tsmodellen im Facility Management},
  series = {THOMAS, O.; N{\"U}TTGENS, M. (Hrsg.): Dienstleistungsmodellierung 2012, Product-Service Systems und Produktivit{\"a}t},
  booktitle = {THOMAS, O.; N{\"U}TTGENS, M. (Hrsg.): Dienstleistungsmodellierung 2012, Product-Service Systems und Produktivit{\"a}t},
  edition   = {1},
  publisher = {Springer Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3-658-00862-8},
  pages     = {208 -- 226},
  year      = {2013},
  language  = {de}
}
@incollection{AVERBECKBERNHOLDBRAeUERetal.2013,
  author    = {AVERBECK, A.-K. and BERNHOLD, T. and BR{\"A}UER, S. and KNACKSTEDT, R. and MATZNER, M.},
  title     = {Towards a Reference Model of Information Exchange and Coordination in Facility Management Networks},
  series = {MEIER, H. (Editor): Product-Service Integration for Sustainable Solutions; Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems, Bochum, Germany, March 14th-15th},
  booktitle = {MEIER, H. (Editor): Product-Service Integration for Sustainable Solutions; Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems, Bochum, Germany, March 14th-15th},
  edition   = {1},
  publisher = {Springer-Verlag},
  address   = {Heidelberg, New York, Dordrecht, London},
  isbn      = {978-3-642-30819-2},
  pages     = {107 -- 120},
  year      = {2013},
  language  = {en}
}
@incollection{LattuchSeifertWeigert2015,
  author    = {Lattuch, F. and Seifert, A. and Weigert, M.},
  title     = {Determinanten effektiver Implementierung von Shared Services: Eine personalwirtschaftliche Perspektive},
  series = {Lohrmann, M., Rau, T., Riedel, A., Shared Services und Business Process Outsourcing: Umsetzung, Herausforderungen und aktuelle Trends},
  booktitle = {Lohrmann, M., Rau, T., Riedel, A., Shared Services und Business Process Outsourcing: Umsetzung, Herausforderungen und aktuelle Trends},
  publisher = {Wiley},
  isbn      = {3527507604},
  year      = {2015},
  language  = {de}
}
@incollection{LattuchSeifert2015,
  author    = {Lattuch, F. and Seifert, A.},
  title     = {Insights from change management consulting: Linking the hard and soft side of change with heuristics},
  series = {Albach, H., Meffert, H., Pinkwart, A., Reichwald, R., Management of permanent change},
  booktitle = {Albach, H., Meffert, H., Pinkwart, A., Reichwald, R., Management of permanent change},
  publisher = {Springer},
  isbn      = {978-3-658-05013-9},
  year      = {2015},
  language  = {en}
}
@incollection{PLATNERKOERSBERNHOLD2015,
  author    = {PLATNER, V. and KOERS, J. and BERNHOLD, T.},
  title     = {FM im Gesundheitswesen - Status quo und weitere Entwicklung},
  series = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement: 45. Erg{\"a}nzungslieferung},
  booktitle = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement: 45. Erg{\"a}nzungslieferung},
  publisher = {ecomed SICHERHEIT},
  address   = {Heidelberg, M{\"u}nchen, Landsberg, Frechen, Hamburg},
  pages     = {1 -- 32},
  year      = {2015},
  language  = {de}
}
@incollection{BERNHOLD2015,
  author    = {BERNHOLD, T.},
  title     = {Pl{\"a}doyer f{\"u}r ein Strategisches Facility Management},
  series = {HOSSENFELDER, J.; L{\"U}NENDONK, T. (Hrsg.); L{\"u}nendonk Handbuch Facility Management: 65 f{\"u}hrende Partner f{\"u}r Ihr Unternehmen},
  booktitle = {HOSSENFELDER, J.; L{\"U}NENDONK, T. (Hrsg.); L{\"u}nendonk Handbuch Facility Management: 65 f{\"u}hrende Partner f{\"u}r Ihr Unternehmen},
  publisher = {Haufe},
  address   = {Freiburg},
  isbn      = {978-3-648-07306-3},
  pages     = {113 -- 123},
  year      = {2015},
  language  = {de}
}
@incollection{BERNHOLDKOERSPLATNER2015,
  author    = {BERNHOLD, T. and KOERS, J. and PLATNER, V.},
  title     = {Integrale Dokumentation - Aktuelle Ergebnisse aus der empirischen Forschung},
  series = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement: 47. Erg{\"a}nzungslieferung},
  booktitle = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement: 47. Erg{\"a}nzungslieferung},
  publisher = {ecomed SICHERHEIT},
  address   = {Heidelberg, M{\"u}nchen, Landsberg, Frechen, Hamburg},
  pages     = {1 -- 32},
  year      = {2015},
  language  = {de}
}
@incollection{BERNHOLDKALINGLELLEK2011,
  author    = {BERNHOLD, T. and KALING, N. and LELLEK, M.},
  title     = {Produktivit{\"a}tsmessung von Dienstleistungen},
  series = {BERNHOLD, T.; GELLENBECK, K.; RIEMENSCHNEIDER, F., M{\"u}nsteraner Schriften zum Faclity Management},
  booktitle = {BERNHOLD, T.; GELLENBECK, K.; RIEMENSCHNEIDER, F., M{\"u}nsteraner Schriften zum Faclity Management},
  publisher = {INFA-ISFM e.V.},
  address   = {M{\"u}nster, Ahlen},
  isbn      = {978-3-00-036210-1},
  pages     = {108 -- 122},
  year      = {2011},
  language  = {de}
}
@incollection{BERNHOLDKALINGLELLEK2012,
  author    = {BERNHOLD, T. and KALING, N. and LELLEK, M.},
  title     = {Produktivit{\"a}tsmessung von Immobilien-Services - empirische Analyse und Status Quo},
  series = {Facility Management Messe 2012 Tagungsband},
  booktitle = {Facility Management Messe 2012 Tagungsband},
  publisher = {VDE Verlag},
  address   = {Berlin, Offenbach},
  isbn      = {978-3-8007-3417-7},
  pages     = {157 -- 170},
  year      = {2012},
  language  = {de}
}
@incollection{BERNHOLDKALINGLELLEK2012,
  author    = {BERNHOLD, T. and KALING, N. and LELLEK, V.},
  title     = {Productivity Measurement Model - A Holistic Approach For Services},
  series = {Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark, IN: JUNGHANS, A.; JENSEN, P. A. (Editors)},
  booktitle = {Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark, IN: JUNGHANS, A.; JENSEN, P. A. (Editors)},
  publisher = {Polyeknisk Forlag},
  address   = {Lyngby},
  pages     = {20 -- 30},
  year      = {2012},
  language  = {en}
}
@incollection{BERNHOLD2013,
  author    = {BERNHOLD, T.},
  title     = {Neue Wege der Facility-Management-Ausbildung - Worauf Unternehmen und Hochschulen Wert legen},
  series = {HOSSELFELDER, J.; L{\"u}nendonk GmbH - Gesellschaft f{\"u}r Information und Kommunikation},
  booktitle = {HOSSELFELDER, J.; L{\"u}nendonk GmbH - Gesellschaft f{\"u}r Information und Kommunikation},
  publisher = {Haufe-Lexware},
  address   = {Freiburg},
  isbn      = {978-3-648-04032-4},
  pages     = {83 -- 91},
  year      = {2013},
  language  = {de}
}
@incollection{BERNHOLD2016,
  author    = {BERNHOLD, T.},
  title     = {Integrierte Vergaben im FM - Status quo, Potenziale und Perspektiven},
  series = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement},
  booktitle = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement},
  edition   = {51. Erg{\"a}nzungsliefer},
  publisher = {ecomed SICHERHEIT},
  address   = {Heidelberg, M{\"u}nchen, Landsberg, Frechen, Hamburg},
  pages     = {Kapitel 2.2.11.3, S.},
  year      = {2016},
  language  = {de}
}
@incollection{BERNHOLD2016,
  author    = {BERNHOLD, T.},
  title     = {Integrale Dokumentation},
  series = {FRANKFURT BUSINESS MEDIA GmbH, Der F.A.Z.-Fachverlag; Jahrbuch Facility Management: Mehr Unternehmenserfolg durch Facility Services},
  booktitle = {FRANKFURT BUSINESS MEDIA GmbH, Der F.A.Z.-Fachverlag; Jahrbuch Facility Management: Mehr Unternehmenserfolg durch Facility Services},
  publisher = {FRANKFURT BUSINESS MEDIA GmbH, Der F.A.Z.-Fachverlag},
  address   = {Friedberg},
  isbn      = {978-3-945999-20-2},
  pages     = {S. 72 -- 77},
  year      = {2016},
  language  = {de}
}
@incollection{BERNHOLD2017,
  author    = {BERNHOLD, T.},
  title     = {Der Weg zur operativen Exzellenz - Integration der Kundenzufriedenheit in die Produktivit{\"a}tsmessung im Facility Management},
  series = {FM \& REM WinterCongress, 09. Februar 2017},
  booktitle = {FM \& REM WinterCongress, 09. Februar 2017},
  address   = {FH Kufstein, Tirol},
  year      = {2017},
  language  = {de}
}
@incollection{BERNHOLD2017,
  author    = {BERNHOLD, T.},
  title     = {Added Value des CREM/FM - Industrielle Wettbewerbsf{\"a}higkeit von Morgen unterst{\"u}tzen},
  series = {INServFM, Messe und Kongress f{\"u}r Facility Management, 21.-23.02.2017, Frankfurt am Main},
  booktitle = {INServFM, Messe und Kongress f{\"u}r Facility Management, 21.-23.02.2017, Frankfurt am Main},
  address   = {Frankfurt am Main},
  year      = {2017},
  language  = {de}
}
@incollection{KOERSBERNHOLDJUNKER2017,
  author    = {KOERS, J. and BERNHOLD, T. and JUNKER, C.},
  title     = {Umsetzung des Referenzmodells am Beispiel der Integralen Planung},
  series = {BECKER, J.; BERNHOLD, T.; KNACKSTEDT, R.; MATZNER, M.; Planung koordinierter Wertsch{\"o}pfungspartnerschaften},
  booktitle = {BECKER, J.; BERNHOLD, T.; KNACKSTEDT, R.; MATZNER, M.; Planung koordinierter Wertsch{\"o}pfungspartnerschaften},
  edition   = {1. Auflage},
  publisher = {Berlin : Springer Berlin - Springer Gabler},
  address   = {Berlin},
  isbn      = {978-3-662-55361-9},
  pages     = {293 -- 318},
  year      = {2017},
  language  = {de}
}
@incollection{KOERSBERNHOLDGUeNTHER2017,
  author    = {KOERS, J. and BERNHOLD, T. and G{\"U}NTHER, N.},
  title     = {Referenzmodellierung Integraler Planung},
  series = {BECKER, J.; BERNHOLD, T.; KNACKSTEDT, R.; MATZNER, M.; Planung koordinierter Wertsch{\"o}pfungspartnerschaften},
  booktitle = {BECKER, J.; BERNHOLD, T.; KNACKSTEDT, R.; MATZNER, M.; Planung koordinierter Wertsch{\"o}pfungspartnerschaften},
  edition   = {1. Auflage},
  publisher = {Berlin : Springer Berlin - Springer Gabler},
  address   = {Berlin},
  isbn      = {978-3-662-55361-9},
  pages     = {283 -- 292},
  year      = {2017},
  language  = {de}
}
@incollection{BERNHOLD2018,
  author    = {BERNHOLD, T.},
  title     = {Lieferantenbewertung mit System - Real Estate Service Provider Index (RESPI)},
  series = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement: 56. Erg{\"a}nzungslieferung},
  booktitle = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement: 56. Erg{\"a}nzungslieferung},
  publisher = {ecomed SICHERHEIT},
  address   = {Heidelberg, M{\"u}nchen, Landsberg, Frechen, Hamburg},
  pages     = {1 -- 50},
  year      = {2018},
  language  = {de}
}
@incollection{HeidekruegerHeuchertCleveretal.2019,
  author    = {Heidekr{\"u}ger, Robert and Heuchert, Markus and Clever, Nico and Becker, J{\"o}rg},
  title     = {Konstruktion eines Omni-Channel-Frameworks f{\"u}r Sales \& Service in KMU in der B2B-Telekommunikationsindustrie},
  series = {Digital Customer Experience — Mit digitalen Diensten Kunden gewinnen und halten / Hrsg. S. Robra-Bissantz, C. Lattemann},
  booktitle = {Digital Customer Experience — Mit digitalen Diensten Kunden gewinnen und halten / Hrsg. S. Robra-Bissantz, C. Lattemann},
  publisher = {Springer Vieweg},
  address   = {Wiesbaden},
  isbn      = {978-3-658-22541-4},
  doi       = {10.1007/978-3-658-22542-1},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {39 -- 52},
  year      = {2019},
  language  = {de}
}
@incollection{BeckerCleverHolleretal.2017,
  author    = {Becker, J{\"o}rg and Clever, Nico and Holler, Justus and Neumann, Maria},
  title     = {Business Process Management in the Manufacturing Industry — ERP-replacement and ISO 9001 re-certification supported by the icebricks method},
  series = {Business Process Management Cases — Digital Innovation and Business Transformation in Practice / Hrsg. J. vom Brocke, J. Mendling},
  booktitle = {Business Process Management Cases — Digital Innovation and Business Transformation in Practice / Hrsg. J. vom Brocke, J. Mendling},
  publisher = {Springer},
  address   = {Berlin},
  isbn      = {978-3-319-58306-8},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {413 -- 429},
  year      = {2017},
  language  = {en}
}
@incollection{Clever2017,
  author    = {Clever, Nico},
  title     = {Modellierung von Prozessen in hybriden Wertsch{\"o}pfungsnetzwerken mit icebricks},
  series = {Planung koordinierter Wertsch{\"o}pfungspartnerschaften — Der Cooperation Experience-Ansatz / Hrsg. J. Becker, T. Bernhold, R. Knackstedt, M. Matzner},
  booktitle = {Planung koordinierter Wertsch{\"o}pfungspartnerschaften — Der Cooperation Experience-Ansatz / Hrsg. J. Becker, T. Bernhold, R. Knackstedt, M. Matzner},
  publisher = {Springer},
  address   = {Heidelberg},
  isbn      = {978-3-662-55361-9},
  doi       = {10.1007/978-3-662-55362-6},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {161 -- 177},
  year      = {2017},
  language  = {de}
}
@incollection{BeckerRiehleClever2016,
  author    = {Becker, J{\"o}rg and Riehle, Dennis M. and Clever, Nico},
  title     = {Ans{\"a}tze zur Unternehmensmodellierung — Eine Einordnung},
  series = {Gesch{\"a}ftsprozessorientierte Systementwicklung — Von der Unternehmensarchitektur zum IT-System / Hrsg. T. Benker, C. J{\"u}rck, M. Wolf},
  booktitle = {Gesch{\"a}ftsprozessorientierte Systementwicklung — Von der Unternehmensarchitektur zum IT-System / Hrsg. T. Benker, C. J{\"u}rck, M. Wolf},
  publisher = {Springer},
  address   = {Wiesbaden},
  isbn      = {978-3-658-14825-6},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {415 -- 425},
  year      = {2016},
  language  = {de}
}