@misc{LELLEKAVERBECK2013,
  author    = {LELLEK, V. and AVERBECK, A.},
  title     = {Creation of value for guest - measuringof Facility Services in hotels including the customer value. In: Proceedings of the 15th Facility \& Real Estate Management Congress, 6. - 8. February 2013, Hotel and leisure facilities, Kufstein.},
  year      = {2013},
  language  = {en}
}