@article{HansbauerKriener2000,
  author    = {Hansbauer, Peter and Kriener, Martina},
  title     = {Soziale Aspekte der Dienstleistungsqualit{\"a}t in der Heimerziehung},
  series = {Neue Praxis},
  volume    = {29},
  journal   = {Neue Praxis},
  number    = {3},
  pages     = {254 -- 270},
  year      = {2000},
  language  = {de}
}