@incollection{BERNHOLDKALINGLELLEK2012, author = {BERNHOLD, T. and KALING, N. and LELLEK, V.}, title = {Productivity Measurement Model - A Holistic Approach For Services}, series = {Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark, IN: JUNGHANS, A.; JENSEN, P. A. (Editors)}, booktitle = {Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark, IN: JUNGHANS, A.; JENSEN, P. A. (Editors)}, publisher = {Polyeknisk Forlag}, address = {Lyngby}, pages = {20 -- 30}, year = {2012}, language = {en} } @incollection{BECKERBERNHOLDBEVERUNGENetal.2013, author = {BECKER, J. and BERNHOLD, T. and BEVERUNGEN, N. and KALING, N. and KNACKSTEDT, R. and LELLEK, V. and RAUER, H.}, title = {Softwaregest{\"u}tzte Konstruktion von Produktivit{\"a}tsmodellen im Facility Management}, series = {THOMAS, O.; N{\"U}TTGENS, M. (Hrsg.): Dienstleistungsmodellierung 2012, Product-Service Systems und Produktivit{\"a}t}, booktitle = {THOMAS, O.; N{\"U}TTGENS, M. (Hrsg.): Dienstleistungsmodellierung 2012, Product-Service Systems und Produktivit{\"a}t}, edition = {1}, publisher = {Springer Gabler}, address = {Wiesbaden}, isbn = {978-3-658-00862-8}, pages = {208 -- 226}, year = {2013}, language = {de} } @misc{BERNHOLDLELLEKKUeRSCHNERetal.2013, author = {BERNHOLD, T. and LELLEK, V. and K{\"U}RSCHNER, M. and AVERBECK, A.-K.}, title = {Productivity Measurement of Facility Services - A web-based CAFM Application; XXIII International RESER Conference; September 19th-21st 2013, Aix en Provence}, year = {2013}, language = {en} } @misc{BERNHOLDLELLEKKOERSetal.2014, author = {BERNHOLD, T. and LELLEK, V. and KOERS, J. and YOUSSEF, L.}, title = {International RESER Conference: Visualization of services - Closing expectations gaps and increasing service quality, XXIV. RESER Conference, 11.-13. September 2014, Helsinki, Finnland}, pages = {S. 900 -- 911}, year = {2014}, language = {en} } @incollection{BERNHOLDLELLEK2014, author = {BERNHOLD, T. and LELLEK, V.}, title = {Produktivit{\"a}tsmessung von Immobiliendienstleistungen: Theorie - Konzepte - Praxis}, series = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement; 42. Erg{\"a}nzungslieferung}, booktitle = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement; 42. Erg{\"a}nzungslieferung}, publisher = {ecomed SICHERHEIT}, address = {Heidelberg, M{\"u}nchen, Landsberg, Frechen, Hamburg}, pages = {1 -- 29 (2.2.1.1.1)}, year = {2014}, language = {de} } @misc{LELLEKBERNHOLD2015, author = {LELLEK, V. and BERNHOLD, T.}, title = {Productivity Measurement of Service - Models and Web-based Computer Applications; 3rd International Conference on Management, Leadership and Governance - ICMLG 2015, 12-13 February 2015, Auckland, New Zealand.}, year = {2015}, language = {en} } @incollection{BERNHOLDKALINGLELLEK2012, author = {BERNHOLD, T. and KALING, N. and LELLEK, V.}, title = {Productivity Measurement Model - A Holistic Approach For Services}, series = {JUNGHANS, A.; JENSEN, P. A (Editors) Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark}, booktitle = {JUNGHANS, A.; JENSEN, P. A (Editors) Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark}, publisher = {Polyeknisk Forlag 2012}, address = {Lyngby :}, pages = {20 -- 30}, year = {2012}, language = {en} } @article{BECKERBERNHOLDBEVERUNGENetal.2012, author = {BECKER, J. and BERNHOLD, T. and BEVERUNGEN, D. and KALING, N. and KNACKSTEDT, R. and LELLEK, V. and RAUER, H. P.}, title = {Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management}, series = {Enterprise Modelling and Information Systems Architectures}, volume = {7}, journal = {Enterprise Modelling and Information Systems Architectures}, number = {1}, doi = {10.18417/emisa.7.1.2}, pages = {26 -- 40}, year = {2012}, language = {en} } @incollection{BECKERBERNHOLDBEVERUNGENetal.2013, author = {BECKER, J. and BERNHOLD, T. and BEVERUNGEN, D. and KALING, N. and KNACKSTEDT, R. and LELLEK, V. and RAUER, H.}, title = {Softwaregest{\"u}tzte Konstruktion von Produktivit{\"a}tsmodellen im Facility Management}, series = {Thomas, Oliver; N{\"u}ttgens, Markus (Hg.): Dienstleistungsmodellierung 2012. Product-Service Systems und Produktivit{\"a}t.}, booktitle = {Thomas, Oliver; N{\"u}ttgens, Markus (Hg.): Dienstleistungsmodellierung 2012. Product-Service Systems und Produktivit{\"a}t.}, publisher = {Springer}, address = {Wiesbaden}, pages = {208 -- 226}, year = {2013}, language = {de} } @misc{LELLEKAVERBECK2013, author = {LELLEK, V. and AVERBECK, A.}, title = {Creation of value for guest - measuringof Facility Services in hotels including the customer value. In: Proceedings of the 15th Facility \& Real Estate Management Congress, 6. - 8. February 2013, Hotel and leisure facilities, Kufstein.}, year = {2013}, language = {en} } @misc{BERNHOLDLELLEKKUeRSCHNERetal.2013, author = {BERNHOLD, T. and LELLEK, V. and K{\"U}RSCHNER, M. and AVERBECK, A.-K.}, title = {Productivity Measurement of Facility Services - A web-based CAFM Application; XXIII International RESER Conference; September 19th-21st 2013, Aix en Provence}, year = {2013}, language = {en} } @incollection{LELLEKKUeRSCHNER2014, author = {LELLEK, V. and K{\"U}RSCHNER, M.}, title = {Produktivit{\"a}tsmessung von Immobilien-Services unter Einsatz einer CAFM Web-Applikation}, series = {Facility Management Messe 2014 Tagungsband.}, booktitle = {Facility Management Messe 2014 Tagungsband.}, publisher = {VEW Verlag 2014}, address = {Berlin, Offenbach}, pages = {214 -- 224}, year = {2014}, language = {de} } @article{MEERMANLELLEKSERBIN2014, author = {MEERMAN, A. and LELLEK, V. and SERBIN, D.}, title = {The Path to Excellence; integrating customer satisfaction in productivity measurement in Facility Management}, series = {EuroFM Journal. International Journal of Facilities Management. Research Papers, Advancing knowledge in Facilities Management. Promoting Innovation in FM, March 2014}, journal = {EuroFM Journal. International Journal of Facilities Management. Research Papers, Advancing knowledge in Facilities Management. Promoting Innovation in FM, March 2014}, pages = {201 -- 211}, year = {2014}, language = {en} } @misc{KOERSLELLEKBERNHOLDetal.2014, author = {KOERS, J. and LELLEK, V. and BERNHOLD, T. and YOUSSEF, L.}, title = {Visualization of services - Closing expectation gaps and increasing service quality; 24th Annual RESER Conference, September 11-13, 2014, Helsinki, Finland.}, year = {2014}, language = {en} } @incollection{BERNHOLDLELLEK2014, author = {BERNHOLD, T. and LELLEK, V.}, title = {Produktivit{\"a}tsmessung von Immobiliendienstleistungen: Theorie - Konzepte - Praxis}, series = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement}, booktitle = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement}, edition = {42. Erg{\"a}nzungsliefer}, publisher = {ecomed SICHERHEIT 2014}, address = {Heidelberg, M{\"u}nchen, Landsberg, Frechen, Hamburg}, pages = {1 -- 29 (2.2.1.1.1)}, year = {2014}, language = {de} } @incollection{KOERSLELLEKBERNHOLDetal.2014, author = {KOERS, J. and LELLEK, V. and BERNHOLD, T. and YOUSSEF, L.}, title = {Visualization of services - Closing expectation gaps and increasing service quality.}, series = {Thomas Baaken und Janusz Teczke (Hg.): Managing Disruption and Destabilisation}, booktitle = {Thomas Baaken und Janusz Teczke (Hg.): Managing Disruption and Destabilisation}, publisher = {International Management Foundation, Cracow University of Economics}, address = {M{\"u}nster, Krakau}, pages = {331 -- 340}, year = {2014}, language = {en} } @incollection{BERNHOLDKALINGLELLEK2011, author = {BERNHOLD, T. and KALING, N. and LELLEK, V.}, title = {Produktivit{\"a}tsmessung von Dienstleistungen}, series = {BERNHOLD, T.; GELLENBECK, K.; RIEMENSCHNEIDER, F., M{\"u}nsteraner Schriften zum Facility Management}, booktitle = {BERNHOLD, T.; GELLENBECK, K.; RIEMENSCHNEIDER, F., M{\"u}nsteraner Schriften zum Facility Management}, publisher = {INFA-ISFM e.V.}, address = {M{\"u}nster, Ahlen}, pages = {108 -- 122}, year = {2011}, language = {de} } @misc{BERNHOLDKALINGLELLEK2011, author = {BERNHOLD, T. and KALING, N. and LELLEK, V.}, title = {Measurement of productivity of property services: an empiric analysis of the status quo, XXI. International RESER Conference, Hamburg, 07.09.-10.09.2011 2011}, year = {2011}, language = {en} } @misc{BECKERBERNHOLDBEVERUNGENetal.2012, author = {BECKER, J. and BERNHOLD, T. and BEVERUNGEN, D. and KALING, N. and KNACKSTEDT, R. and LELLEK, V. and RAUER, H.}, title = {Softwaregest{\"u}tzte Konstruktion von Produktivit{\"a}tsmodellen im Facility Management, Dienstleistungsmodellierung 2012 (DLM 2012); 3. Workshop im Rahmen der Modellierung 2012, 14.-15. M{\"a}rz 2012, Otto-Friedrich-Universit{\"a}t Bamberg 2012}, year = {2012}, language = {de} } @incollection{BERNHOLDKALINGLELLEK2012, author = {BERNHOLD, T. and KALING, N. and LELLEK, V.}, title = {Produktivit{\"a}tsmessung von Immobilien-Services - empirische Analyse und Status Quo}, series = {Facility Management Messe 2012 Tagungsband}, booktitle = {Facility Management Messe 2012 Tagungsband}, publisher = {VDE Verlag 2012}, address = {Berlin, Offenbach}, pages = {157 -- 170}, year = {2012}, language = {de} } @incollection{BERNHOLDKALINGLELLEK2012, author = {BERNHOLD, T. and KALING, N. and LELLEK, V.}, title = {Productivity Measurement Model - A Holistic Approach For Services}, series = {JUNGHANS, A.; JENSEN, P. A (Editors) Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark}, booktitle = {JUNGHANS, A.; JENSEN, P. A (Editors) Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark}, publisher = {Polyeknisk Forlag 2012}, address = {Lyngby :}, pages = {20 -- 30}, year = {2012}, language = {en} } @article{MeermanLellekSerbin2014, author = {Meerman, A. and Lellek, V. and Serbin, D.}, title = {The Path to Excellence; integrating customer satisfaction in productivity measurement in Facility Management}, series = {EuroFM Journal. International Journal of Facilities Management. Research Papers, Promoting Innovation}, journal = {EuroFM Journal. International Journal of Facilities Management. Research Papers, Promoting Innovation}, pages = {201 -- 211}, year = {2014}, language = {en} } @article{BECKERBERNHOLDBEVERUNGENetal.2012, author = {BECKER, J. and BERNHOLD, T. and BEVERUNGEN, D. and KALING, N. and KNACKSTEDT, R. and LELLEK, V. and RAUER, H.}, title = {Construction of Productivity Models - A Tool-Supported Approach in the Area of Facility Management}, series = {Enterprise Modelling and Information Systems Architectures}, journal = {Enterprise Modelling and Information Systems Architectures}, number = {Vol. 7, No. 1}, pages = {28 -- 43}, year = {2012}, language = {en} } @misc{BERNHOLDSCHLICHTLELLEK2018, author = {BERNHOLD, T. and SCHLICHT, C. and LELLEK, V.}, title = {Added Value im CREM/FM - Studienergebnisse - Past - Present - Future, M{\"u}nster, November 2018}, year = {2018}, language = {de} }