@incollection{BeckerRieke2004,
  author    = {Becker, J. and Rieke, T.},
  title     = {Scorecard-based Process Controlling - Linking Business Objectives to Workflow Execution},
  series = {(Hrsg.: Fischer, L): Workflow Handbook 2004},
  booktitle = {(Hrsg.: Fischer, L): Workflow Handbook 2004},
  publisher = {Future Strategies},
  address   = {Lighthouse-Point, FL, USA},
  pages     = {115 -- 126},
  year      = {2004},
  language  = {mul}
}