@misc{Linnemann2020,
  author    = {Linnemann, Gesa},
  title     = {Digitalization and Technology For Elderly (Care)? - Short Presentation at the MEDICA HEALTH IT FORUM: Cure the Poor - Expert Panel, MEDICA, 19.11.2020, online.},
  year      = {2020},
  language  = {en}
}
@article{LinnemannReginaBrummernhenrich2018,
  author    = {Linnemann, Gesa and Regina, Jucks and Brummernhenrich, Benjamin},
  title     = {Student Evaluations of a (Rude) Spoken Dialogue System Insights from an experimental study. Advances in Human-Computer Interaction},
  series = {Advances in Human-Computer Interaction},
  journal   = {Advances in Human-Computer Interaction},
  doi       = {10.1155/2018/8406187},
  pages     = {10},
  year      = {2018},
  abstract  = {Communicating with spoken dialogue systems (SDS) such as Apple's Siri® and Google's Now is becoming more and more common. We report a study that manipulates an SDS's word use with regard to politeness. In an experiment, 58 young adults evaluated the spoken messages of our self-developed SDS as it replied to typical questions posed by university freshmen. The answers were either formulated politely or rudely. Dependent measures were both holistic measures of how students perceived the SDS as well as detailed evaluations of each single answer. Results show that participants not only evaluated the content of rude answers as being less appropriate and less pleasant than the polite answers, but also evaluated the rude system as less accurate. Lack of politeness also impacted aspects of the perceived trustworthiness of the SDS. We conclude that users of SDS expect such systems to be polite, and we then discuss some practical implications for designing SDS.},
  language  = {en}
}
@article{LinnemannJucks2018,
  author    = {Linnemann, Gesa and Jucks, Regina},
  title     = {'Can I Trust the Spoken Dialogue System Because It Uses the Same Words as I Do?'—Influence of Lexically Aligned Spoken Dialogue Systems on Trustworthiness and User Satisfaction},
  series = {Interacting with Computers},
  volume    = {30},
  journal   = {Interacting with Computers},
  number    = {3},
  doi       = {10.1093/iwc/iwy005},
  pages     = {173 -- 186},
  year      = {2018},
  abstract  = {One of many ways in which spoken dialogue systems (SDS) are becoming more and more flexible is in their choice of words (e.g. alignment to the user's vocabulary). We examined how users perceive such adaptive and non-adaptive SDS regarding trustworthiness and usability. In Experiment 1, 130 participants read out questions to an SDS that either made or did not make lexical alignment in its replies. They perceived higher cognitive demand when the SDS did not employ alignment. In Experiment 2, 135 participants listened to a conversation between a human and the same SDS in an online study. They judged the aligned SDS to have more integrity and to be more likeable. Implications for the design of SDS are discussed.},
  language  = {en}
}
@article{LinnemannJucks2016,
  author    = {Linnemann, Gesa and Jucks, Regina},
  title     = {As in the Question, so in the Answer? - Language Style of Human and Machine Speakers Affects Interlocutors' Convergence on Wordings},
  series = {Journal of Language and Social Psychology},
  volume    = {35},
  journal   = {Journal of Language and Social Psychology},
  number    = {6},
  doi       = {10.1177/0261927X15625444},
  pages     = {686 -- 697},
  year      = {2016},
  abstract  = {People adapt their word choice to both humans and computers. In this study, language style (elaborated vs. restricted) and perceived conversational partner (human vs. spoken dialogue system) were varied. Convergence was greater when reacting to a restricted language style. Participants preferred human partners and an elaborated language style. In line with communication accommodation theory, results suggest that considering restricted capabilities (cognitive organization) constitutes a central motive for convergence. Implications for spoken dialogue system design are discussed.},
  language  = {en}
}
@incollection{JucksLinnemannThonetal.2016,
  author    = {Jucks, Regina and Linnemann, Gesa and Thon, F. M. and Zimmermann, M.},
  title     = {Trust the words: Insights into the role of language in trust building in a digitalized world},
  series = {Trust and Communication in a Digitalized World. Models and Concepts of Trust Research},
  booktitle = {Trust and Communication in a Digitalized World. Models and Concepts of Trust Research},
  editor    = {Bl{\"o}baum, B.},
  publisher = {Springer},
  address   = {Berlin},
  isbn      = {978-3-319-28059-2},
  doi       = {10.1007/978-3-319-28059-2},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {225 -- 237},
  year      = {2016},
  language  = {en}
}
@misc{LinnemannJucks2016,
  author    = {Linnemann, Gesa and Jucks, Regina},
  title     = {"Say it Again!? - The Role of Lexical Alignment for Assessing the Communication with a Spoken Dialogue System. Vortrag beim 26th Annual Meeting of the Society for Text \& Discourse, Kassel.},
  year      = {2016},
  language  = {en}
}
@misc{BrummernhenrichLinnemannJucks2016,
  author    = {Brummernhenrich, Benjamin and Linnemann, Gesa and Jucks, Regina},
  title     = {Socializing Siri: Politeness in Spoken Dialogue Systems. Vortrag beim Twenty-Sixth Annual Meeting of the Society for Text and Discourse, Kassel.},
  year      = {2016},
  language  = {en}
}
@incollection{LinnemannBrummernhenrichJucks2014,
  author    = {Linnemann, Gesa and Brummernhenrich, B. and Jucks, Regina},
  title     = {A matter of politeness? On the role of face-threatening acts in online tutoring},
  series = {Face work and social media},
  booktitle = {Face work and social media},
  editor    = {Bedijs, K. and Held, G. and Maaß, C.},
  publisher = {LIT},
  address   = {M{\"u}nster},
  isbn      = {978-3-643-90435-5},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {423 -- 440},
  year      = {2014},
  language  = {en}
}
@misc{LinnemannJucks2014,
  author    = {Linnemann, Gesa and Jucks, Regina},
  title     = {Talking to a birdbrained computer or to an elaborated human - Differences in lexical alignment and their explanations. Poster pr{\"a}sentiert auf dem International Workshop on Language Production, Geneva.},
  year      = {2014},
  language  = {en}
}
@misc{LinnemannJucks2014,
  author    = {Linnemann, Gesa and Jucks, Regina},
  title     = {"As the question, so the answer?" Exploring the Adaptive Mechanism of Communication: Insights from HCI. Vortrag beim 24th Annual Meeting of the Society for Text \& Discourse, Chicago.},
  year      = {2014},
  language  = {en}
}