@incollection{JucksLinnemannThonetal.2016,
  author    = {Jucks, Regina and Linnemann, Gesa and Thon, F. M. and Zimmermann, M.},
  title     = {Trust the words: Insights into the role of language in trust building in a digitalized world},
  series = {Trust and Communication in a Digitalized World. Models and Concepts of Trust Research},
  booktitle = {Trust and Communication in a Digitalized World. Models and Concepts of Trust Research},
  editor    = {Bl{\"o}baum, B.},
  publisher = {Springer},
  address   = {Berlin},
  isbn      = {978-3-319-28059-2},
  doi       = {10.1007/978-3-319-28059-2},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {225 -- 237},
  year      = {2016},
  language  = {en}
}
@incollection{LinnemannBrummernhenrichJucks2014,
  author    = {Linnemann, Gesa and Brummernhenrich, B. and Jucks, Regina},
  title     = {A matter of politeness? On the role of face-threatening acts in online tutoring},
  series = {Face work and social media},
  booktitle = {Face work and social media},
  editor    = {Bedijs, K. and Held, G. and Maaß, C.},
  publisher = {LIT},
  address   = {M{\"u}nster},
  isbn      = {978-3-643-90435-5},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {423 -- 440},
  year      = {2014},
  language  = {en}
}