@article{HagenHoelscherPlewaetal.2006,
  author    = {Hagen, Friederike von and H{\"o}lscher, Volker and Plewa, Carolin and Baaken, Thomas},
  title     = {International research customer satisfaction surveys and research provider surveys.},
  series = {International Journal of Technology Intelligence and Planning, (Hrsg.): Baaken Thomas / Sugasawa Yoshio},
  volume    = {2},
  journal   = {International Journal of Technology Intelligence and Planning, (Hrsg.): Baaken Thomas / Sugasawa Yoshio},
  number    = {2},
  pages     = {210 -- 224},
  year      = {2006},
  language  = {en}
}
@incollection{VonHagenBaakenHoelscheretal.2005,
  author    = {Von Hagen, Friederike and Baaken, Thomas and H{\"o}lscher, Volker and Plewa, Carolin},
  title     = {International Customer Satisfactory Surveys (Germany and Australia) and Research Provider Surveys (Germany and Europe)},
  series = {Proceeding of 5th International Conference on Science-to-Business Marketing and Successful Research Commercialisation, 25.-26.10.2005, Tokyo, Japan},
  booktitle = {Proceeding of 5th International Conference on Science-to-Business Marketing and Successful Research Commercialisation, 25.-26.10.2005, Tokyo, Japan},
  address   = {Tokyo},
  pages     = {384 -- 394},
  year      = {2005},
  language  = {en}
}
@misc{BaakenvonHagenPlewa2006,
  author    = {Baaken, Thomas and von Hagen, Friederike and Plewa, Carolin},
  title     = {Performance by Markets -A new Way of Successful Research Commercialisation by Getting Research Closer to Markets, Vortrag auf dem "2nd Workshop on the process of reform of University systems and sustainable economic competitiveness" an der Fondazione Giorgio am 04.-06.05.2006 Venedig, Italien},
  year      = {2006},
  language  = {en}
}
@misc{BaakenvonHagenHoelscheretal.2005,
  author    = {Baaken, Thomas and von Hagen, Friederike and H{\"o}lscher, Volker and Plewa, Carolin},
  title     = {International Customer Satisfactory Surveys (Germany and Australia) and Research Provider Surveys (Germany and Europe), Vortrag auf der 4th International Conference on Science-to-Business Marketing and Successful Research Commercialisation am 18.-19.10.2005 in Pretoria, S{\"u}dafrika},
  year      = {2005},
  language  = {en}
}
@misc{BaakenvonHagenPlewa2004,
  author    = {Baaken, Thomas and von Hagen, Friederike and Plewa, Carolin},
  title     = {A Study of Research Customers: Overall Satisfaction and Recommendations for Improvements, Vortrag bei der Australian \& New Zealand Marketing Academy Conference am 29.11-01.12.2004 in Wellington, Neuseeland},
  year      = {2004},
  language  = {en}
}