@misc{BERNHOLDSCHLICHTLELLEK2018,
  author    = {BERNHOLD, T. and SCHLICHT, C. and LELLEK, V.},
  title     = {Added Value im CREM/FM - Studienergebnisse - Past - Present - Future, M{\"u}nster, November 2018},
  year      = {2018},
  language  = {de}
}
@article{LattuchSchlichtDankert2023,
  author    = {Lattuch, F. and Schlicht, C. and Dankert, P.},
  title     = {Shaping the organizational learning strategy through customer journey mapping: Insights from shopping mall operators},
  series = {Development and Learning in Organizations},
  volume    = {37},
  journal   = {Development and Learning in Organizations},
  number    = {6},
  issn      = {1477-7282},
  doi       = {10.1108/DLO-09-2022-0176},
  pages     = {8 -- 11},
  year      = {2023},
  language  = {en}
}