@article{GerschHewingSchoeler2011,
  author    = {Gersch, Martin and Hewing, Michael and Sch{\"o}ler, Bernd},
  title     = {Business Process Blueprinting - an enhanced view on process performance},
  series = {Business Process Management Journal},
  journal   = {Business Process Management Journal},
  number    = {Vol. 17 No. 5},
  issn      = {1463-7154},
  doi       = {10.1108/14637151111166169},
  pages     = {732 -- 747},
  year      = {2011},
  language  = {en}
}
@inproceedings{GerschSchoelerHewing2011,
  author    = {Gersch, Martin and Sch{\"o}ler, Bernd and Hewing, Michael},
  title     = {Business Process Blueprinting: Analysing and Evaluating Usage Processes},
  series = {40th Annual Conference of the European Marketing Academy (EMAC)},
  booktitle = {40th Annual Conference of the European Marketing Academy (EMAC)},
  year      = {2011},
  language  = {en}
}
@incollection{RachmannMaucherSchoeleretal.2011,
  author    = {Rachmann, Alexander and Maucher, Irene and Sch{\"o}ler, Bernd and Hewing, Michael},
  title     = {Benutzerzentriertes Service Engineering am Beispiel einer Telemonitoring-Dienstleistung},
  series = {Mit AAL-Dienstleistungen altern: Nutzerbedarfsanalysen im Kontext des Ambient Assisted Living. Hrsg. Daniel Bieber},
  booktitle = {Mit AAL-Dienstleistungen altern: Nutzerbedarfsanalysen im Kontext des Ambient Assisted Living. Hrsg. Daniel Bieber},
  publisher = {ISO-Verlag},
  address   = {Saarbr{\"u}cken},
  isbn      = {978-3-935084-30-7},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {242 -- 254},
  year      = {2011},
  language  = {de}
}
@inproceedings{GerschSchoelerHewing2010,
  author    = {Gersch, Martin and Sch{\"o}ler, Bernd and Hewing, Michael},
  title     = {Service Dominant Logic and Business Process Blueprinting: Enhancing the View on Performance by Integrating the Customer Perspective},
  series = {16th Americas Conference on Information Systems (AMCIS)},
  booktitle = {16th Americas Conference on Information Systems (AMCIS)},
  publisher = {AIS/ICIS},
  isbn      = {978-1-61738-952-8},
  pages     = {1611 -- 1620},
  year      = {2010},
  language  = {en}
}