@inproceedings{BernholdSchlichtLellek2019,
  author    = {Bernhold, Torben and Schlicht, Christian and Lellek, Vanessa},
  title     = {Become an Outperformer! - Measurement of added value},
  series = {Research Paper for the 18th EuroFM Research Symposium},
  booktitle = {Research Paper for the 18th EuroFM Research Symposium},
  editor    = {Tucker, Matthew},
  publisher = {EuroFM},
  address   = {Schiphol-Rijk},
  isbn      = {978-94-90694-10-4},
  pages     = {44 -- 56},
  year      = {2019},
  language  = {en}
}
@misc{MeermanLellek2014,
  author    = {Meerman, Arno and Lellek, Vanessa},
  title     = {The Path to Excellence: Integrating Customer Satisfaction in Productivity Measurement in Facility Management, EFMC 2014 am 6 Juni 2014 in Berlin},
  year      = {2014},
  language  = {en}
}