@misc{BERNHOLDLELLEKKOERSetal.2014,
  author    = {BERNHOLD, T. and LELLEK, V. and KOERS, J. and YOUSSEF, L.},
  title     = {International RESER Conference: Visualization of services - Closing expectations gaps and increasing service quality, XXIV. RESER Conference, 11.-13. September 2014, Helsinki, Finnland},
  pages     = {S. 900 -- 911},
  year      = {2014},
  language  = {en}
}