@misc{BERNHOLDLELLEKKOERSetal.2014,
  author    = {BERNHOLD, T. and LELLEK, V. and KOERS, J. and YOUSSEF, L.},
  title     = {International RESER Conference: Visualization of services - Closing expectations gaps and increasing service quality, XXIV. RESER Conference, 11.-13. September 2014, Helsinki, Finnland},
  pages     = {S. 900 -- 911},
  year      = {2014},
  language  = {en}
}
@misc{KOERSLELLEKBERNHOLDetal.2014,
  author    = {KOERS, J. and LELLEK, V. and BERNHOLD, T. and YOUSSEF, L.},
  title     = {Visualization of services - Closing expectation gaps and increasing service quality; 24th Annual RESER Conference, September 11-13, 2014, Helsinki, Finland.},
  year      = {2014},
  language  = {en}
}
@incollection{KOERSLELLEKBERNHOLDetal.2014,
  author    = {KOERS, J. and LELLEK, V. and BERNHOLD, T. and YOUSSEF, L.},
  title     = {Visualization of services - Closing expectation gaps and increasing service quality.},
  series = {Thomas Baaken und Janusz Teczke (Hg.): Managing Disruption and Destabilisation},
  booktitle = {Thomas Baaken und Janusz Teczke (Hg.): Managing Disruption and Destabilisation},
  publisher = {International Management Foundation, Cracow University of Economics},
  address   = {M{\"u}nster, Krakau},
  pages     = {331 -- 340},
  year      = {2014},
  language  = {en}
}
@misc{BERNHOLDKOERS2015,
  author    = {BERNHOLD, T. and KOERS, J.},
  title     = {Visualisierungspotenziale von Dienstleistungen im Facility Management - Entwicklung eines Modells f{\"u}r die Erfahrbarkeit von immateriellen Dienstleistungen, Facility Management 2015, Messe Frankfurt am Main, 24.-26.03.2015},
  year      = {2015},
  language  = {de}
}
@incollection{PLATNERKOERSBERNHOLD2015,
  author    = {PLATNER, V. and KOERS, J. and BERNHOLD, T.},
  title     = {FM im Gesundheitswesen - Status quo und weitere Entwicklung},
  series = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement: 45. Erg{\"a}nzungslieferung},
  booktitle = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement: 45. Erg{\"a}nzungslieferung},
  publisher = {ecomed SICHERHEIT},
  address   = {Heidelberg, M{\"u}nchen, Landsberg, Frechen, Hamburg},
  pages     = {1 -- 32},
  year      = {2015},
  language  = {de}
}
@incollection{BERNHOLDKOERSPLATNER2015,
  author    = {BERNHOLD, T. and KOERS, J. and PLATNER, V.},
  title     = {Integrale Dokumentation - Aktuelle Ergebnisse aus der empirischen Forschung},
  series = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement: 47. Erg{\"a}nzungslieferung},
  booktitle = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement: 47. Erg{\"a}nzungslieferung},
  publisher = {ecomed SICHERHEIT},
  address   = {Heidelberg, M{\"u}nchen, Landsberg, Frechen, Hamburg},
  pages     = {1 -- 32},
  year      = {2015},
  language  = {de}
}
@incollection{KOERSBERNHOLDJUNKER2017,
  author    = {KOERS, J. and BERNHOLD, T. and JUNKER, C.},
  title     = {Umsetzung des Referenzmodells am Beispiel der Integralen Planung},
  series = {BECKER, J.; BERNHOLD, T.; KNACKSTEDT, R.; MATZNER, M.; Planung koordinierter Wertsch{\"o}pfungspartnerschaften},
  booktitle = {BECKER, J.; BERNHOLD, T.; KNACKSTEDT, R.; MATZNER, M.; Planung koordinierter Wertsch{\"o}pfungspartnerschaften},
  edition   = {1. Auflage},
  publisher = {Berlin : Springer Berlin - Springer Gabler},
  address   = {Berlin},
  isbn      = {978-3-662-55361-9},
  pages     = {293 -- 318},
  year      = {2017},
  language  = {de}
}
@incollection{KOERSBERNHOLDGUeNTHER2017,
  author    = {KOERS, J. and BERNHOLD, T. and G{\"U}NTHER, N.},
  title     = {Referenzmodellierung Integraler Planung},
  series = {BECKER, J.; BERNHOLD, T.; KNACKSTEDT, R.; MATZNER, M.; Planung koordinierter Wertsch{\"o}pfungspartnerschaften},
  booktitle = {BECKER, J.; BERNHOLD, T.; KNACKSTEDT, R.; MATZNER, M.; Planung koordinierter Wertsch{\"o}pfungspartnerschaften},
  edition   = {1. Auflage},
  publisher = {Berlin : Springer Berlin - Springer Gabler},
  address   = {Berlin},
  isbn      = {978-3-662-55361-9},
  pages     = {283 -- 292},
  year      = {2017},
  language  = {de}
}