@incollection{BERNHOLDKALINGLELLEK2012,
  author    = {BERNHOLD, T. and KALING, N. and LELLEK, M.},
  title     = {Produktivit{\"a}tsmessung von Immobilien-Services - empirische Analyse und Status Quo},
  series = {Facility Management Messe 2012 Tagungsband},
  booktitle = {Facility Management Messe 2012 Tagungsband},
  publisher = {VDE Verlag},
  address   = {Berlin, Offenbach},
  isbn      = {978-3-8007-3417-7},
  pages     = {157 -- 170},
  year      = {2012},
  language  = {de}
}
@incollection{BERNHOLDKALINGLELLEK2012,
  author    = {BERNHOLD, T. and KALING, N. and LELLEK, V.},
  title     = {Productivity Measurement Model - A Holistic Approach For Services},
  series = {Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark, IN: JUNGHANS, A.; JENSEN, P. A. (Editors)},
  booktitle = {Proceedings of the 11th EuroFM Research Symposium, 24.-25. May 2012 in Copenhagen, Denmark, IN: JUNGHANS, A.; JENSEN, P. A. (Editors)},
  publisher = {Polyeknisk Forlag},
  address   = {Lyngby},
  pages     = {20 -- 30},
  year      = {2012},
  language  = {en}
}
@misc{BECKERBERNHOLDBEVERUNGENetal.2012,
  author    = {BECKER, J. and BERNHOLD, T. and BEVERUNGEN, D. and KALING, N. and KNACKSTEDT, R. and LELLEK, M. and RAUER, H.},
  title     = {Softwaregest{\"u}tzte Konstruktion von Produktivit{\"a}tsmodellen im Facility Management, Dienstleistungsmodellierung 2012 (DLM 2012); 3. Workshop im Rahmen der Modellierung 2012, 14.-15. M{\"a}rz 2012, Otto-Friedrich-Universit{\"a}t Bamberg},
  year      = {2012},
  language  = {de}
}
@article{BECKERBERNHOLDBEVERUNGENetal.2012,
  author    = {BECKER, J. and BERNHOLD, T. and BEVERUNGEN, D. and KALING, N. and KNACKSTEDT, R. and LELLEK, V. and RAUER, H.},
  title     = {Construction of Productivity Models - A Tool-Supported Approach in the Area of Facility Management},
  series = {Enterprise Modelling and Information Systems Architectures},
  journal   = {Enterprise Modelling and Information Systems Architectures},
  number    = {Vol. 7, No. 1},
  pages     = {28 -- 43},
  year      = {2012},
  language  = {en}
}