@inproceedings{Hewing2011,
  author    = {Hewing, Michael},
  title     = {In the eye of the beholder: Customer-oriented Process Management through Blueprinting},
  series = {9th International Conference on Business Process Management (BPM), Clermont-Ferrand, France, 28. August-02. September 2011},
  booktitle = {9th International Conference on Business Process Management (BPM), Clermont-Ferrand, France, 28. August-02. September 2011},
  year      = {2011},
  language  = {en}
}
@techreport{GerschSchroederHewing2011,
  author    = {Gersch, Martin and Schr{\"o}der, Susanne and Hewing, Michael},
  title     = {Erl{\"o}s- und Finanzierungsm{\"o}glichkeiten innovativer Versorgungs- und Gesch{\"a}ftssysteme im Gesundheitswesen - Systematischer {\"U}berblick und exemplarische Analyse ausgew{\"a}hlter Gesch{\"a}ftssysteme},
  year      = {2011},
  language  = {de}
}
@article{GerschHewingSchoeler2011,
  author    = {Gersch, Martin and Hewing, Michael and Sch{\"o}ler, Bernd},
  title     = {Business Process Blueprinting - an enhanced view on process performance},
  series = {Business Process Management Journal},
  journal   = {Business Process Management Journal},
  number    = {Vol. 17 No. 5},
  issn      = {1463-7154},
  doi       = {10.1108/14637151111166169},
  pages     = {732 -- 747},
  year      = {2011},
  language  = {en}
}
@inproceedings{GerschSchoelerHewing2011,
  author    = {Gersch, Martin and Sch{\"o}ler, Bernd and Hewing, Michael},
  title     = {Business Process Blueprinting: Analysing and Evaluating Usage Processes},
  series = {40th Annual Conference of the European Marketing Academy (EMAC)},
  booktitle = {40th Annual Conference of the European Marketing Academy (EMAC)},
  year      = {2011},
  language  = {en}
}
@incollection{GerschHewingLindert2011,
  author    = {Gersch, Martin and Hewing, Michael and Lindert, Ralf},
  title     = {Communities, industrielle Dienstleister und Orchestratoren als Beispiele neuer Gesch{\"a}ftsmodelle im Bereich E-Health@Home},
  series = {Lebensr{\"a}ume - Lebenstr{\"a}ume, Innovative Konzepte und Dienstleistungen f{\"u}r besondere Lebenssituationen. Hrsg Hermann Schoenauer, Markus Horneber. Stuttgart: Kohlhammer},
  booktitle = {Lebensr{\"a}ume - Lebenstr{\"a}ume, Innovative Konzepte und Dienstleistungen f{\"u}r besondere Lebenssituationen. Hrsg Hermann Schoenauer, Markus Horneber. Stuttgart: Kohlhammer},
  editor    = {Schoenauer, Hermann and Horneber, Markus},
  publisher = {Kohlhammer},
  address   = {Stuttgart},
  isbn      = {978-3-17-029601-5},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {159 -- 178},
  year      = {2011},
  language  = {de}
}
@incollection{RachmannMaucherSchoeleretal.2011,
  author    = {Rachmann, Alexander and Maucher, Irene and Sch{\"o}ler, Bernd and Hewing, Michael},
  title     = {Benutzerzentriertes Service Engineering am Beispiel einer Telemonitoring-Dienstleistung},
  series = {Mit AAL-Dienstleistungen altern: Nutzerbedarfsanalysen im Kontext des Ambient Assisted Living. Hrsg. Daniel Bieber},
  booktitle = {Mit AAL-Dienstleistungen altern: Nutzerbedarfsanalysen im Kontext des Ambient Assisted Living. Hrsg. Daniel Bieber},
  publisher = {ISO-Verlag},
  address   = {Saarbr{\"u}cken},
  isbn      = {978-3-935084-30-7},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {242 -- 254},
  year      = {2011},
  language  = {de}
}