@inproceedings{WolteringSardouxKlasenFeldmann2020,
  author    = {Woltering, Tim and Sardoux Klasen, Andre and Feldmann, Carsten},
  title     = {Augmented Reality in the Packing Process A Model for Analyzing Economic Efficiency},
  series = {Dynamics in Logistics. LDIC 2020. Lecture Notes in Logistics.},
  booktitle = {Dynamics in Logistics. LDIC 2020. Lecture Notes in Logistics.},
  editor    = {Freitag, Michael and Haasis, Hans-Dietrich and Kotzab, Herbert and Pannek, J{\"u}rgen},
  publisher = {Springer},
  address   = {Cham},
  isbn      = {978-3-030-44783-0},
  doi       = {https://doi.org/10.1007/978-3-030-44783-0_46},
  pages     = {493 -- 503},
  year      = {2020},
  abstract  = {The use of augmented reality (AR) in outbound logistics is associated with potentially strong stimuli for cost savings and throughput time. Nevertheless, the benefits of AR compared to conventional methods require a holistic analysis for investment decision making. Until now, research has only assessed case-study-related potentials and selected aspects of the technology. This paper answers the following research questions: How can the economic efficiency of AR in the packing process be quantified by utilizing a holistic model of value drivers? How can AR be technically implemented for packing processes in outbound logistics? What economic profit results from the use of AR technology in a case company's packing process? The presented model enables the investment decision to be supported based on economic value added (EVA), thereby providing an assessment of value drivers in packing systems. Cost drivers are identified on the basis of the Supply Chain Operations Reference (SCOR) process model. The technical and economic validation of the model was carried out by means of an empirical study: Expert interviews were conducted for validating the model elements. Data collection by a prototype at a mechanical-engineering company was used to calculate the value contribution. The mapping of cause-effect relationships within the framework of EVA driver trees has proven itself in both the expert interviews and the prototype validation. The field experiment at the case company demonstrated a positive value contribution of AR, in particular regarding employee productivity, length and variance of throughput time, quality aspects, volume utilization, and quantity of packing material used.},
  language  = {de}
}
@article{FeldmannNiessingGeyer2020,
  author    = {Feldmann, Carsten and Nießing, J{\"o}rg and Geyer, Fred},
  title     = {Three steps to outstanding digital CX},
  series = {Indian Management},
  volume    = {59},
  journal   = {Indian Management},
  number    = {3},
  editor    = {AIMA All Indian Management Association,},
  issn      = {0019-5812},
  pages     = {18 -- 23},
  year      = {2020},
  language  = {en}
}
@article{BurchardtStuweFeldmann2020,
  author    = {Burchardt, Martin and Stuwe, Stefan and Feldmann, Carsten},
  title     = {Agile Project Management: Not a Silver Bullet},
  series = {Whitepaper},
  journal   = {Whitepaper},
  editor    = {Fusion Consulting,},
  pages     = {1 -- 11},
  year      = {2020},
  language  = {en}
}
@incollection{FeldmannDircksenZiegenbein2020,
  author    = {Feldmann, Carsten and Dircksen, Michael and Ziegenbein, Ralf},
  title     = {Logistik-Studierende fit f{\"u}r die digitale Zukunft machen: Kompetenzvermittlung 4.0},
  series = {Jahrbuch Logistik 2020},
  booktitle = {Jahrbuch Logistik 2020},
  isbn      = {978-3-947135-04-2},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {12 -- 16},
  year      = {2020},
  language  = {de}
}
@article{WertherFeldmann2020,
  author    = {Werther, Eike and Feldmann, Carsten},
  title     = {Auf der {\"U}berholspur: Digitale Speditionen},
  series = {Logistik Heute},
  volume    = {42},
  journal   = {Logistik Heute},
  number    = {7-8},
  editor    = {Huss, Wolfgang and Seebauer, Petra},
  issn      = {0173-6213},
  pages     = {58 -- 59},
  year      = {2020},
  language  = {de}
}
@article{Feldmann2020,
  author    = {Feldmann, Carsten},
  title     = {Robotic Process Automation (RPA) - Welche Prozesse lassen sich mit Software-Robotern automatisieren?},
  series = {Digitalradar M{\"u}nsterland},
  journal   = {Digitalradar M{\"u}nsterland},
  pages     = {1 -- 2},
  year      = {2020},
  language  = {de}
}
@article{FeldmannKaupeLucas2020,
  author    = {Feldmann, Carsten and Kaupe, Victor and Lucas, Martin},
  title     = {Roboter zum Anziehen? Exoskelette in der Industrie zwischen Iron Man und Ern{\"u}chterung},
  series = {Digitalradar M{\"u}nsterland},
  journal   = {Digitalradar M{\"u}nsterland},
  pages     = {1 -- 2},
  year      = {2020},
  language  = {de}
}
@article{Feldmann2020,
  author    = {Feldmann, Carsten},
  title     = {Digitale Fertigung mit 3D-Druck},
  series = {Digitalradar M{\"u}nsterland},
  journal   = {Digitalradar M{\"u}nsterland},
  pages     = {1 -- 2},
  year      = {2020},
  language  = {de}
}
@techreport{SossnaSardouxKlasenFeldmann2020,
  author    = {Sossna, David and Sardoux Klasen, Andr{\´e} and Feldmann, Carsten},
  title     = {Antworten made in m{\"u}nsterLAND: Ergebnisbericht der DigiTrans@KMU Online-Umfrage},
  pages     = {18},
  year      = {2020},
  language  = {de}
}
@article{WolteringSardouxKlasenFeldmann2020,
  author    = {Woltering, Tim and Sardoux Klasen, Andr{\´e} and Feldmann, Carsten},
  title     = {The Economic Value Added of Augmented Reality in the Packing Process},
  series = {Journal of Applied Business and Economics},
  volume    = {22},
  journal   = {Journal of Applied Business and Economics},
  number    = {5},
  doi       = {10.33423/jabe.v22i5.3051},
  pages     = {88 -- 96},
  year      = {2020},
  language  = {en}
}