@incollection{FeldmannPumpe2016,
  author    = {Feldmann, Carsten and Pumpe, Andreas},
  title     = {A holistic decision framework for 3D printing investments in global supply chains},
  series = {Transportation Research Procedia (TRPRO) - World Conference on Transport Research (WCTR) 2016 Shanghai},
  booktitle = {Transportation Research Procedia (TRPRO) - World Conference on Transport Research (WCTR) 2016 Shanghai},
  doi       = {10.1016/j.trpro.2017.05.451},
  pages     = {677 -- 694},
  year      = {2016},
  language  = {en}
}
@incollection{FeldmannPumpe2016,
  author    = {Feldmann, Carsten and Pumpe, Andreas},
  title     = {Investments in 3D printing: Decision support from a financial supply chain perspective with focus on inbound and outbound logistics. 25th Annual International Purchasing and Supply Education and Research Association (IPSERA) Conference: "Purchasing \& Supply Management - from efficiency to effectiveness in an integrated Supply Chain Management"},
  series = {IPSERA Proceedings},
  booktitle = {IPSERA Proceedings},
  address   = {Dortmund},
  year      = {2016},
  language  = {en}
}
@article{FeldmannRehberger2016,
  author    = {Feldmann, Carsten and Rehberger, Roland},
  title     = {Erfolgsfaktoren Infrastruktur und Geografie},
  series = {Der Spiegel},
  volume    = {20/2016},
  journal   = {Der Spiegel},
  number    = {14. Mai},
  pages     = {28},
  year      = {2016},
  language  = {de}
}
@book{Feldmann2008,
  author    = {Feldmann, Carsten},
  title     = {Erfolgsfaktoren der elektronischen Integration von Supply Chains},
  address   = {Berlin},
  isbn      = {978-3-86664-517-2},
  year      = {2008},
  language  = {de}
}
@incollection{Feldmann2013,
  author    = {Feldmann, Carsten},
  title     = {Produktionsverlagerungen im Kontext internationaler Logistik},
  series = {Ingrid G{\"o}pfert, David Braun (Hrsg.): Internationale Logistik in und zwischen unterschiedlichen Weltregionen},
  booktitle = {Ingrid G{\"o}pfert, David Braun (Hrsg.): Internationale Logistik in und zwischen unterschiedlichen Weltregionen},
  edition   = {2. Aufl.},
  address   = {Berlin, Heidelberg},
  isbn      = {978-3-658-02603-5},
  pages     = {23 -- 33},
  year      = {2013},
  language  = {de}
}
@incollection{FeldmannPumpeVallee2014,
  author    = {Feldmann, Carsten and Pumpe, Andreas and Vall{\´e}e, Franz},
  title     = {Production Relocation in the Context of International Logistics},
  series = {Thomas Baaken; Janusz Teczke (Hrsg.): Managing Disruption and Destabilisation},
  booktitle = {Thomas Baaken; Janusz Teczke (Hrsg.): Managing Disruption and Destabilisation},
  edition   = {1},
  address   = {Cracow, Muenster},
  isbn      = {978-3-938137-49-9},
  pages     = {221 -- 234},
  year      = {2014},
  language  = {en}
}
@article{FeldmannLueckmannGiering2015,
  author    = {Feldmann, Carsten and L{\"u}ckmann, Patrick and Giering, Alexander},
  title     = {Produktionsnivellierung in der Prozessindustrie - Fallstudie zu einem innovativen Lean-Management-Konzept bei einem Chemiehersteller},
  series = {Industrie 4.0 Management},
  volume    = {2015},
  journal   = {Industrie 4.0 Management},
  number    = {4},
  issn      = {1434-1980},
  pages     = {35 -- 38},
  year      = {2015},
  language  = {de}
}
@article{Feldmann2015,
  author    = {Feldmann, Carsten},
  title     = {3D-Druck: Wo bleibt die Revolution?},
  series = {Frankfurter Allgemeine Zeitung Verlagsspezial: IT-Trends 2016},
  journal   = {Frankfurter Allgemeine Zeitung Verlagsspezial: IT-Trends 2016},
  number    = {15.12.2015},
  pages     = {2},
  year      = {2015},
  language  = {de}
}
@book{FeldmannPumpe2016,
  author    = {Feldmann, Carsten and Pumpe, Andreas},
  title     = {3D-Druck: Verfahrensauswahl und Wirtschaftlichkeit additiver Fertigung - Entscheidungsunterst{\"u}tzung f{\"u}r Unternehmen},
  publisher = {Springer-Gabler},
  address   = {Berlin},
  isbn      = {978-3-658-15195-9},
  year      = {2016},
  language  = {de}
}
@article{KochFeldmannVallee2017,
  author    = {Koch, Valerie and Feldmann, Carsten and Vall{\´e}e, Franz},
  title     = {Logistikdienstleistung: Der Weg zum guten Service Level Agreement},
  series = {Logistik HEUTE},
  volume    = {2017},
  journal   = {Logistik HEUTE},
  number    = {4},
  issn      = {0173-6213},
  pages     = {64 -- 66},
  year      = {2017},
  language  = {de}
}
@misc{AppelfellerFeldmannVallee2016,
  author    = {Appelfeller, Wieland and Feldmann, Carsten and Vall{\´e}e, Franz},
  title     = {10. Praxisforum des Instituts f{\"u}r Prozessmanagement und Logistik:Digitale Transformation - Was ist wirklich neu? Wie m{\"u}ssen Unternehmen reagieren?},
  year      = {2016},
  language  = {de}
}
@article{BorgmannFeldmannHahn2017,
  author    = {Borgmann, Christopher and Feldmann, Carsten and Hahn, Linus},
  title     = {Pull-System f{\"u}r Halbfabrikate in der Prozessindustrie - Ein Produktions- und Logistikkonzept f{\"u}r die Nachschubsteuerung in internationalen Produktionsnetzwerken},
  series = {Industrie 4.0 Management},
  volume    = {2017},
  journal   = {Industrie 4.0 Management},
  number    = {5},
  issn      = {1434-1980},
  pages     = {12 -- 16},
  year      = {2017},
  language  = {de}
}
@article{Feldmann2017,
  author    = {Feldmann, Carsten},
  title     = {Keine industrielle Revolution},
  series = {DIE WIRTSCHAFT M{\"u}nster / M{\"u}nsterland},
  volume    = {2017},
  journal   = {DIE WIRTSCHAFT M{\"u}nster / M{\"u}nsterland},
  number    = {4},
  pages     = {6},
  year      = {2017},
  language  = {mul}
}
@book{FeldmannGorj2017,
  author    = {Feldmann, Carsten and Gorj, Anneliese},
  title     = {3D-Druck und Lean Production - Schlanke Produktionssysteme mit additiver Fertigung},
  publisher = {Springer Gabler},
  address   = {Berlin},
  isbn      = {978-3-658-18408-7},
  year      = {2017},
  language  = {de}
}
@incollection{LueckmannFeldmann2017,
  author    = {L{\"u}ckmann, Patrick and Feldmann, Carsten},
  title     = {Success Factors for Business Process Improvement Projects in Small and Medium Sized Enterprises - Empirical Evidence},
  series = {Procedia Computer Science 121, ProjMAN - International Conference on Project Management},
  booktitle = {Procedia Computer Science 121, ProjMAN - International Conference on Project Management},
  pages     = {439 -- 445},
  year      = {2017},
  language  = {en}
}
@incollection{FeldmannDircksen2018,
  author    = {Feldmann, Carsten and Dircksen, Michael},
  title     = {3D-Druck und Lean Production: 3D-Druck als Element eines schlanken Produktionssystems},
  series = {Jahrbuch Logistik 2018, ISBN 978-3-947135-01-1},
  booktitle = {Jahrbuch Logistik 2018, ISBN 978-3-947135-01-1},
  address   = {Wuppertal},
  isbn      = {978-3-947135-01-1},
  pages     = {60 -- 64},
  year      = {2018},
  language  = {de}
}
@misc{AppelfellerFeldmann2017,
  author    = {Appelfeller, Wieland and Feldmann, Carsten},
  title     = {Das digitale Unternehmen - 10 Elemente f{\"u}r die digitale Transformation, Ringvorlesung Digitale Transformation an der FH M{\"u}nster},
  year      = {2017},
  language  = {de}
}
@book{Feldmann2018,
  author    = {Feldmann, Carsten},
  title     = {Innovative Gesch{\"a}ftsmodelle mit 3D-Druck - Ein Leitfaden von der Idee zur Umsetzung},
  address   = {Coesfeld, M{\"u}nster},
  isbn      = {978-3-00-059555-4},
  year      = {2018},
  language  = {de}
}
@book{SchulzFeldmannKapell2018,
  author    = {Schulz, Colin and Feldmann, Carsten and Kapell, Rica},
  title     = {Innovative Gesch{\"a}ftsmodelle mit 3D-Druck - Handlungsfelder f{\"u}r KMU},
  address   = {Coesfeld, M{\"u}nster},
  isbn      = {978-3-00-059554-7},
  year      = {2018},
  language  = {de}
}
@misc{AppelfellerFeldmann2018,
  author    = {Appelfeller, Wieland and Feldmann, Carsten},
  title     = {Die digitale Transformation des Unternehmens - Zehn Elemente zur Strukturierung und Reifegradmessung, Vortragsreihe "Digitalisierung der Unternehmenssteuerung" an der Hochschule Ostwestfalen-Lippe, Lemgo},
  year      = {2018},
  language  = {de}
}
@book{AppelfellerFeldmann2018,
  author    = {Appelfeller, Wieland and Feldmann, Carsten},
  title     = {Die digitale Transformation des Unternehmens: Systematischer Leitfaden mit zehn Elementen zur Strukturierung und Reifegradmessung},
  edition   = {1. Auflage},
  publisher = {Springer Gabler},
  address   = {Berlin},
  isbn      = {978-3-662-54060-2},
  doi       = {10.1007/978-3-662-54061-9_2},
  pages     = {231},
  year      = {2018},
  abstract  = {Das Buch erl{\"a}utert unter dem Oberbegriff digitales Unternehmen die unterschiedlichen Entwicklungen, die f{\"u}r ein Unternehmen im Bereich der digitalen Transformation von Bedeutung sind. Hierzu wird ein Unternehmen in zehn einzelne Elemente wie beispielsweise Gesch{\"a}ftsprozesse, Produkte, Daten, Mitarbeiter, Gesch{\"a}ftsmodell unterteilt. Diese stellen die Eckpfeiler des digitalen Unternehmens dar. F{\"u}r jedes Element wird die digitale Transformation anhand von Reifegrad-Modellen erkl{\"a}rt, auf deren Basis dann Entscheidungen f{\"u}r die Digitalisierungsschwerpunkte in Unternehmen getroffen werden k{\"o}nnen. Insbesondere wird herausgestellt, welche Stufen der Transformation tats{\"a}chlich neu und welche schon seit vielen Jahren erreicht sind. Dabei werden die oben aufgelisteten Schlagworte eingeordnet und erl{\"a}utert. Auf diese Weise soll die digitale Transformation greifbar gemacht und konkretisiert werden.},
  language  = {de}
}
@incollection{DircksenFeldmann2019,
  author    = {Dircksen, Michael and Feldmann, Carsten},
  title     = {Holistic evaluation of the impacts of additive manufacturing on sustainability, distribution costs, and time in global supply chains},
  series = {Transportation Research Procedia (TRPRO) - World Conference on Transport Research (WCTR) 2019 Mumbai},
  booktitle = {Transportation Research Procedia (TRPRO) - World Conference on Transport Research (WCTR) 2019 Mumbai},
  year      = {2019},
  language  = {en}
}
@incollection{FeldmannZiegenbein2018,
  author    = {Feldmann, Carsten and Ziegenbein, Ralf},
  title     = {Digital Lean - The Crossroads Model for Controlling Material Flows in Production and Logistics Systems},
  series = {8th International Conference on Production Engineering and Management (PEM) Proceedings},
  booktitle = {8th International Conference on Production Engineering and Management (PEM) Proceedings},
  isbn      = {978-3-946856-03-0},
  pages     = {115 -- 126},
  year      = {2018},
  language  = {en}
}
@incollection{SchulzFeldmannFernstroening2018,
  author    = {Schulz, Colin and Feldmann, Carsten and Fernstr{\"o}ning, Sebastian},
  title     = {Business model innovation in additive manufacturing value chains},
  series = {8th International Conference on Operations and Supply Chain Management 2018 (OSCM), Proceedings pp. 103-126},
  booktitle = {8th International Conference on Operations and Supply Chain Management 2018 (OSCM), Proceedings pp. 103-126},
  address   = {Cranfield},
  pages     = {103 -- 126},
  year      = {2018},
  language  = {mul}
}
@incollection{FeldmannFernstroening2018,
  author    = {Feldmann, Carsten and Fernstr{\"o}ning, Sebastian},
  title     = {Sustainability in Additive Manufacturing: {\"O}kologische Vor- und Nachteile des 3D-Drucks},
  series = {23. Fachtagung Rapid Prototying, Proceedings},
  booktitle = {23. Fachtagung Rapid Prototying, Proceedings},
  year      = {2018},
  language  = {de}
}
@book{FeldmannSchulzFernstroening2019,
  author    = {Feldmann, Carsten and Schulz, Colin and Fernstr{\"o}ning, Sebastian},
  title     = {Digitale Gesch{\"a}ftsmodell-Innovationen mit 3D-Druck: Erfolgreich entwickeln und umsetzen},
  publisher = {Springer Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3-658-25161-1},
  doi       = {10.1007/978-3-658-25162-8},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {159},
  year      = {2019},
  language  = {de}
}
@incollection{FeldmannAppelfeller2019,
  author    = {Feldmann, Carsten and Appelfeller, Wieland},
  title     = {Digitale Transformation und New Work - Future of Work: Wie die digitale Transformation die Arbeitswelt ver{\"a}ndert},
  series = {Handbuch Digitalisierung},
  booktitle = {Handbuch Digitalisierung},
  publisher = {ayway media},
  address   = {Bonn},
  isbn      = {978-3-9818482-5-0},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {138 -- 142},
  year      = {2019},
  language  = {de}
}
@article{FeldmannZiegenbein2018,
  author    = {Feldmann, Carsten and Ziegenbein, Ralf},
  title     = {Digital Lean - Mit dem Crossroads-Modell zu mehr Effizienz: Erkl{\"a}rung und Auswahl von Steuerungsans{\"a}tzen f{\"u}r Produktions- und Logistiksysteme in Zeiten der Digitalisierung},
  series = {Industrie 4.0 Management},
  volume    = {34},
  journal   = {Industrie 4.0 Management},
  number    = {5},
  doi       = {10.30844/I40M18-5_33-38},
  pages     = {33 -- 38},
  year      = {2018},
  abstract  = {Methoden zur {\"U}berwachung und Steuerung von Materialfl{\"u}ssen in einem Produktions- oder Logistiksystem sollen Ziele wie niedrige Kosten und kurze Durchlaufzeiten unterst{\"u}tzen. Die Steuerungsprinzipien der Lean Production zielen auf dezentrale, bedarfsorientierte Selbstorganisation der Prozesse, zum Beispiel in einem Kanban-Regelkreis. Die Ans{\"a}tze der Industrie 4.0 setzen auf digitale Vernetzung von Maschinen, Produkten und Mitarbeitern sowie den Einsatz von Sensorik. Welcher Steuerungsansatz passt zu welchem Produktportfolio? Lassen sich die Ans{\"a}tze kombinieren - schlank durch Digitalisierung? Das Crossroads-Modell erkl{\"a}rt anschaulich die Unterschiede der Steuerungsans{\"a}tze und leitet konkrete Handlungsempfehlungen f{\"u}r die Unternehmenspraxis ab.},
  language  = {de}
}
@article{DircksenFeldmannTorben2019,
  author    = {Dircksen, Michael and Feldmann, Carsten and Torben, S{\"u}llwald},
  title     = {Ladungstr{\"a}ger vernetzt im Blick},
  series = {Logistik heute},
  volume    = {41},
  journal   = {Logistik heute},
  number    = {5},
  editor    = {Pieringer, Matthias},
  issn      = {0173-6213},
  pages     = {40 -- 41},
  year      = {2019},
  language  = {de}
}
@incollection{FeldmannDircksen2019,
  author    = {Feldmann, Carsten and Dircksen, Michael},
  title     = {3D-Druck - Nutzen, Grenzen und Auswirkungen auf Supply Chains},
  series = {Praxishandbuch Logistik},
  booktitle = {Praxishandbuch Logistik},
  editor    = {Pradel, U.-H. and S{\"u}ssenguth, W. and Piontek, J. and Schwolgin, A.-F.},
  publisher = {Deutscher Wirtschaftsdienst},
  address   = {K{\"o}ln},
  isbn      = {978-3-87156-340-9},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {3.3.56 - 1 -- 3.3.56 - 24},
  year      = {2019},
  language  = {de}
}
@inproceedings{FeldmannDelkeWasserman2019,
  author    = {Feldmann, Carsten and Delke, Vincent and Wasserman, Michael E.},
  title     = {Strategically Aligning Additive Manufacturing Supply Chains for Sustainability and Effectiveness},
  series = {International Federation of Automatic Control (IFAC): Intelligent Manufacturing Systems (IMS 2019) Proceedings},
  booktitle = {International Federation of Automatic Control (IFAC): Intelligent Manufacturing Systems (IMS 2019) Proceedings},
  address   = {Oshawa, Ontario, Canada},
  issn      = {2405-8963},
  pages     = {260 -- 264},
  year      = {2019},
  abstract  = {This paper builds on a previously developed framework that integrated additive manufacturing, life-cycle analysis, and value creation (Feldmann \& Kirsch, 2019) by exploring conditions related to the life-cycle approach that would require alignment among suppliers, additive manufacturing firms, and customers. This extension creates a bridge to aid implementation of taking a sustainability approach to additive manufacturing. In order to develop this extension, we distinguish between direct/indirect customers and internal/external customers and then create a matrix of incentives and cognitive frames that we believe will help companies interested in large-scale AM improve both the speed and the effectiveness of AM adoption. We provide an organizing framework that managers can use to create a supply chain that is aligned around closed-loop principles that will help speed adoption and move closer to sustainable goals that exist for AM technologies. These include reduced raw material use, reduced scrap and material overage, and reduced rework, and lower transportation costs. The goal is to attain often-conflicting goals of lower long-term costs and decreased environmental footprint. Using our extension, we believe we can provide a useful framework to help managers implementing advanced manufacturing technologies to achieve lower costs and greater environmental sustainability by creating a common supply chain framework around customized, on-demand products.},
  language  = {en}
}
@inproceedings{FernstroeningFeldmann2019,
  author    = {Fernstr{\"o}ning, Sebastian and Feldmann, Carsten},
  title     = {Perception of Additive Manufacturing by SME: Empirical Survey via World Caf{\´e}s},
  series = {9th International Conference on Production Engineering and Management (PEM) 2019, Proceedings},
  booktitle = {9th International Conference on Production Engineering and Management (PEM) 2019, Proceedings},
  editor    = {Padoano, Elio and Villmer, Franz-Josef},
  address   = {Triest, Lemgo},
  isbn      = {978-3-946856-04-7},
  pages     = {267 -- 280},
  year      = {2019},
  language  = {en}
}
@inproceedings{TackenbergJungkindFeldmannetal.2019,
  author    = {Tackenberg, Sven and Jungkind, Wilfried and Feldmann, Carsten and Appelfeller, Wieland},
  title     = {Digital Transformation of Companies: Experience Gained in the Implementation of an IoT Check},
  series = {9th International Conference on Production Engineering and Management (PEM) 2019, Proceedings},
  booktitle = {9th International Conference on Production Engineering and Management (PEM) 2019, Proceedings},
  editor    = {Padoano, Elio and Villmer, Franz-Josef},
  address   = {Triest, Lemgo},
  isbn      = {978-3-946856-04-7},
  pages     = {281 -- 290},
  year      = {2019},
  language  = {en}
}
@inproceedings{FeldmannKirsch2019,
  author    = {Feldmann, Carsten and Kirsch, Therese},
  title     = {Increasing the Sustainability of Manufacturing Processes: Ecological Impacts of Additive Manufacturing},
  series = {Production Engineering and Management},
  booktitle = {Production Engineering and Management},
  editor    = {Padoano, Elio and Villmer, Franz-Josef},
  publisher = {OWL University of Applied Sciences and Arts},
  address   = {Lemgo},
  organization    = {Technische Hochschule Ostwestfalen-Lippe},
  isbn      = {978-3-946856-04-7},
  pages     = {63 -- 76},
  year      = {2019},
  abstract  = {Digitalization and sustainable development are goals of the global community, but can they also be achieved simultaneously? This article investigates the impacts of additive manufacturing (AM) on sustainable production and consumption. The use of AM technology as a means of digitalizing manufacturing processes is assessed through a qualitative life cycle analysis. The model developed for this purpose provides a structure for an analysis of the general ecological effects of AM. The systematics of the life cycle model also supports a company-specific assessment. AM can have a positive impact on achieving sustainable development with regards to ecological effects, particularly by reducing the consumption of resources in production and distribution. However, there are also negative ecological impacts of this technology, such as rebound effects and high energy consumption, which vary depending on the application and the printing process. It appears necessary for regulatory policy to intervene to maximize the opportunities for the positive effects of this technology. However, it is important to reduce the risks that contradict the objectives of the 12th Sustainable Development Goal of the UN: sustainability of consumption and production.},
  language  = {en}
}
@article{TackenbergJungkindFeldmannetal.2019,
  author    = {Tackenberg, Sven and Jungkind, Wilfried and Feldmann, Carsten and Appelfeller, Wieland},
  title     = {Digitale Transformation von Unternehmen: Erfahrungen aus der Durchf{\"u}hrung eines Digitalisierungs-Checks},
  series = {ZWF Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb},
  volume    = {114},
  journal   = {ZWF Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb},
  number    = {11},
  issn      = {0032-678X},
  doi       = {10.3139/104.112190},
  pages     = {771 -- 775},
  year      = {2019},
  language  = {de}
}
@inproceedings{WolteringSardouxKlasenFeldmann2020,
  author    = {Woltering, Tim and Sardoux Klasen, Andre and Feldmann, Carsten},
  title     = {Augmented Reality in the Packing Process A Model for Analyzing Economic Efficiency},
  series = {Dynamics in Logistics. LDIC 2020. Lecture Notes in Logistics.},
  booktitle = {Dynamics in Logistics. LDIC 2020. Lecture Notes in Logistics.},
  editor    = {Freitag, Michael and Haasis, Hans-Dietrich and Kotzab, Herbert and Pannek, J{\"u}rgen},
  publisher = {Springer},
  address   = {Cham},
  isbn      = {978-3-030-44783-0},
  doi       = {https://doi.org/10.1007/978-3-030-44783-0_46},
  pages     = {493 -- 503},
  year      = {2020},
  abstract  = {The use of augmented reality (AR) in outbound logistics is associated with potentially strong stimuli for cost savings and throughput time. Nevertheless, the benefits of AR compared to conventional methods require a holistic analysis for investment decision making. Until now, research has only assessed case-study-related potentials and selected aspects of the technology. This paper answers the following research questions: How can the economic efficiency of AR in the packing process be quantified by utilizing a holistic model of value drivers? How can AR be technically implemented for packing processes in outbound logistics? What economic profit results from the use of AR technology in a case company's packing process? The presented model enables the investment decision to be supported based on economic value added (EVA), thereby providing an assessment of value drivers in packing systems. Cost drivers are identified on the basis of the Supply Chain Operations Reference (SCOR) process model. The technical and economic validation of the model was carried out by means of an empirical study: Expert interviews were conducted for validating the model elements. Data collection by a prototype at a mechanical-engineering company was used to calculate the value contribution. The mapping of cause-effect relationships within the framework of EVA driver trees has proven itself in both the expert interviews and the prototype validation. The field experiment at the case company demonstrated a positive value contribution of AR, in particular regarding employee productivity, length and variance of throughput time, quality aspects, volume utilization, and quantity of packing material used.},
  language  = {de}
}
@article{FeldmannNiessingGeyer2020,
  author    = {Feldmann, Carsten and Nießing, J{\"o}rg and Geyer, Fred},
  title     = {Three steps to outstanding digital CX},
  series = {Indian Management},
  volume    = {59},
  journal   = {Indian Management},
  number    = {3},
  editor    = {AIMA All Indian Management Association,},
  issn      = {0019-5812},
  pages     = {18 -- 23},
  year      = {2020},
  language  = {en}
}
@article{BurchardtStuweFeldmann2020,
  author    = {Burchardt, Martin and Stuwe, Stefan and Feldmann, Carsten},
  title     = {Agile Project Management: Not a Silver Bullet},
  series = {Whitepaper},
  journal   = {Whitepaper},
  editor    = {Fusion Consulting,},
  pages     = {1 -- 11},
  year      = {2020},
  language  = {en}
}
@incollection{FeldmannDircksenZiegenbein2020,
  author    = {Feldmann, Carsten and Dircksen, Michael and Ziegenbein, Ralf},
  title     = {Logistik-Studierende fit f{\"u}r die digitale Zukunft machen: Kompetenzvermittlung 4.0},
  series = {Jahrbuch Logistik 2020},
  booktitle = {Jahrbuch Logistik 2020},
  isbn      = {978-3-947135-04-2},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {12 -- 16},
  year      = {2020},
  language  = {de}
}
@article{WertherFeldmann2020,
  author    = {Werther, Eike and Feldmann, Carsten},
  title     = {Auf der {\"U}berholspur: Digitale Speditionen},
  series = {Logistik Heute},
  volume    = {42},
  journal   = {Logistik Heute},
  number    = {7-8},
  editor    = {Huss, Wolfgang and Seebauer, Petra},
  issn      = {0173-6213},
  pages     = {58 -- 59},
  year      = {2020},
  language  = {de}
}
@article{Feldmann2020,
  author    = {Feldmann, Carsten},
  title     = {Robotic Process Automation (RPA) - Welche Prozesse lassen sich mit Software-Robotern automatisieren?},
  series = {Digitalradar M{\"u}nsterland},
  journal   = {Digitalradar M{\"u}nsterland},
  pages     = {1 -- 2},
  year      = {2020},
  language  = {de}
}
@article{FeldmannKaupeLucas2020,
  author    = {Feldmann, Carsten and Kaupe, Victor and Lucas, Martin},
  title     = {Roboter zum Anziehen? Exoskelette in der Industrie zwischen Iron Man und Ern{\"u}chterung},
  series = {Digitalradar M{\"u}nsterland},
  journal   = {Digitalradar M{\"u}nsterland},
  pages     = {1 -- 2},
  year      = {2020},
  language  = {de}
}
@article{Feldmann2020,
  author    = {Feldmann, Carsten},
  title     = {Digitale Fertigung mit 3D-Druck},
  series = {Digitalradar M{\"u}nsterland},
  journal   = {Digitalradar M{\"u}nsterland},
  pages     = {1 -- 2},
  year      = {2020},
  language  = {de}
}
@techreport{SossnaSardouxKlasenFeldmann2020,
  author    = {Sossna, David and Sardoux Klasen, Andr{\´e} and Feldmann, Carsten},
  title     = {Antworten made in m{\"u}nsterLAND: Ergebnisbericht der DigiTrans@KMU Online-Umfrage},
  pages     = {18},
  year      = {2020},
  language  = {de}
}
@article{WolteringSardouxKlasenFeldmann2020,
  author    = {Woltering, Tim and Sardoux Klasen, Andr{\´e} and Feldmann, Carsten},
  title     = {The Economic Value Added of Augmented Reality in the Packing Process},
  series = {Journal of Applied Business and Economics},
  volume    = {22},
  journal   = {Journal of Applied Business and Economics},
  number    = {5},
  doi       = {10.33423/jabe.v22i5.3051},
  pages     = {88 -- 96},
  year      = {2020},
  language  = {en}
}
@article{BorgmannFeldmann2020,
  author    = {Borgmann, Christopher and Feldmann, Carsten},
  title     = {Product Wheel: Produktionsnivellierung in der Prozessindustrie - Vorgehensmodell, Erfolgsfaktoren und Case Study},
  series = {Industrie 4.0 Management},
  volume    = {36},
  journal   = {Industrie 4.0 Management},
  number    = {5},
  issn      = {1434-1980},
  pages     = {33 -- 37},
  year      = {2020},
  language  = {de}
}
@inproceedings{FeldmannKaupeLucas2020,
  author    = {Feldmann, Carsten and Kaupe, Victor and Lucas, Martin},
  title     = {A Procedural Model for Exoskeleton Implementation in Intralogistics},
  series = {Data science and innovation in supply chain management / Wolfgang Kersten, Thorsten Blecker, Christian Ringle (Eds.)},
  booktitle = {Data science and innovation in supply chain management / Wolfgang Kersten, Thorsten Blecker, Christian Ringle (Eds.)},
  address   = {Hamburg},
  isbn      = {978-3-753123-46-2},
  doi       = {10.15480/882.3113},
  pages     = {113 -- 151},
  year      = {2020},
  language  = {en}
}
@inproceedings{ThesingFeldmannBurchardt2021,
  author    = {Thesing, Theo and Feldmann, Carsten and Burchardt, Martin},
  title     = {Agile versus Waterfall Project Management: Decision Model for Selecting the Appropriate Approach to a Project},
  series = {ProjMAN - International Conference on Project Management 2020, Procedia Computer Science 181 (2021)},
  booktitle = {ProjMAN - International Conference on Project Management 2020, Procedia Computer Science 181 (2021)},
  doi       = {10.1016/j.procs.2021.01.227},
  pages     = {746 -- 756},
  year      = {2021},
  language  = {en}
}
@book{KaupeFeldmannLucas2021,
  author    = {Kaupe, Victor and Feldmann, Carsten and Lucas, Martin},
  title     = {Exoskelette in der Intralogistik: Erfolgreich implementieren und Prozesse optimieren},
  publisher = {Springer-Gabler},
  isbn      = {978-3-658-32345-5},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  year      = {2021},
  language  = {de}
}
@article{FeldmannRose2021,
  author    = {Feldmann, Carsten and Rose, Olaf},
  title     = {Additive manufacturing in community pharmacies: a framework for business model innovation},
  series = {BMJ Innovations},
  volume    = {Published Online First: 16 March 2021},
  journal   = {BMJ Innovations},
  doi       = {10.1136/bmjinnov-2019-000416},
  pages     = {1 -- 12},
  year      = {2021},
  language  = {en}
}
@article{Feldmann2021,
  author    = {Feldmann, Carsten},
  title     = {Digitalisierungsstrategie},
  series = {L{\"o}sungen f{\"u}r die digitale Produktion / Hrsg. Wirtschaftsf{\"o}rderungsgesellschaft f{\"u}r den Kreis Borken mbH, Westf{\"a}lische Hochschule Campus Bocholt, Wirtschaftsf{\"o}rderungs- und Stadtmarketing Gesellschaft Bocholt mbH \& Co. KG},
  journal   = {L{\"o}sungen f{\"u}r die digitale Produktion / Hrsg. Wirtschaftsf{\"o}rderungsgesellschaft f{\"u}r den Kreis Borken mbH, Westf{\"a}lische Hochschule Campus Bocholt, Wirtschaftsf{\"o}rderungs- und Stadtmarketing Gesellschaft Bocholt mbH \& Co. KG},
  pages     = {10 -- 11},
  year      = {2021},
  language  = {de}
}
@article{Feldmann2021,
  author    = {Feldmann, Carsten},
  title     = {Digitale Gesch{\"a}ftsmodell-Innovation mit 3D-Druck},
  series = {Digitalradar M{\"u}nsterland},
  volume    = {2021},
  journal   = {Digitalradar M{\"u}nsterland},
  pages     = {1 -- 4},
  year      = {2021},
  language  = {de}
}
@article{FeldmannZiegenbein2021,
  author    = {Feldmann, Carsten and Ziegenbein, Ralf},
  title     = {Positionsbestimmung mit Apple AirTag: Spielzeug oder Potenzial zur industriellen Nutzung?},
  series = {Digitalradar M{\"u}nsterland},
  volume    = {2021},
  journal   = {Digitalradar M{\"u}nsterland},
  pages     = {1 -- 4},
  year      = {2021},
  language  = {de}
}
@incollection{FeldmannKaupeLucas2021,
  author    = {Feldmann, Carsten and Kaupe, Victor and Lucas, Martin},
  title     = {Exoskelette in der Intralogistik - Erfolgsfaktoren f{\"u}r die Implementierung in der Praxis},
  series = {Jahrbuch Logistik 2021},
  booktitle = {Jahrbuch Logistik 2021},
  publisher = {unikat Verlag},
  address   = {Wuppertal},
  isbn      = {978-947135-07-3},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {70 -- 73},
  year      = {2021},
  language  = {de}
}
@book{FeldmannZiegenbeinDamkowski2021,
  author    = {Feldmann, Carsten and Ziegenbein, Ralf and Damkowski, Andr{\´e}},
  title     = {Automatisierung von Gesch{\"a}ftsprozessen: Ergebnisbericht zur Online-Umfrage bei Unternehmen im M{\"u}nsterland},
  isbn      = {978-3-00-069424-0},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {13},
  year      = {2021},
  language  = {de}
}
@book{GrothusThesingFeldmann2021,
  author    = {Grothus, Andr{\´e} and Thesing, Theo and Feldmann, Carsten},
  title     = {Digitale Gesch{\"a}ftsmodell-Innovation mit Augmented Reality und Virtual Reality: Erfolgreich f{\"u}r die Industrie entwickeln und umsetzen},
  publisher = {Springer},
  address   = {Berlin},
  isbn      = {‎978-3-662-63745-6},
  doi       = {10.1007/978-3-662-63746-3},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {172},
  year      = {2021},
  language  = {de}
}
@inproceedings{KrakauFeldmannKaupe2021,
  author    = {Krakau, Jan and Feldmann, Carsten and Kaupe, Victor},
  title     = {Robotic Process Automation in Logistics: Implementation Model and Factors of Success},
  series = {Adapting to the Future: Proceedings of the Hamburg International Conference of Logistics (HICL) - 32 / Hrsg. Carlos Jahn, Wolfgang Kersten, Christian Ringle},
  booktitle = {Adapting to the Future: Proceedings of the Hamburg International Conference of Logistics (HICL) - 32 / Hrsg. Carlos Jahn, Wolfgang Kersten, Christian Ringle},
  isbn      = {978-3-754927-71-7},
  doi       = {10.15480/882.4005},
  pages     = {219 -- 256},
  year      = {2021},
  language  = {en}
}
@inproceedings{KaupeFeldmannWagner2021,
  author    = {Kaupe, Victor and Feldmann, Carsten and Wagner, Heiko},
  title     = {Exoskeletons: Productivity and Ergonomics in Logistics - A Systematic Review},
  series = {Adapting to the future: Proceedings of the Hamburg International Conference of Logistics (HICL) / Hrsg. Carlos Jahn, Wolfgang Kersten, Christian Ringle},
  booktitle = {Adapting to the future: Proceedings of the Hamburg International Conference of Logistics (HICL) / Hrsg. Carlos Jahn, Wolfgang Kersten, Christian Ringle},
  isbn      = {978-3-754927-70-0},
  doi       = {10.15480/882.3947},
  pages     = {527 -- 561},
  year      = {2021},
  language  = {en}
}
@article{FeldmannZiegenbein2021,
  author    = {Feldmann, Carsten and Ziegenbein, Ralf},
  title     = {Prozessmanagement ist tot - lang lebe Prozessmanagement! Jetzt digital mit Process Mining und Robotic Process Automation (RPA)},
  series = {it management / Hrsg. Silvia Parthier},
  volume    = {2021},
  journal   = {it management / Hrsg. Silvia Parthier},
  number    = {11},
  issn      = {0945-9650},
  pages     = {38 -- 41},
  year      = {2021},
  language  = {de}
}
@article{KrakauFeldmannKaupe2022,
  author    = {Krakau, Jan and Feldmann, Carsten and Kaupe, Victor},
  title     = {Robotic Process Automation (RPA) in der Logistik: Vorgehensmodell und Erfolgsfaktoren f{\"u}r die Implementierung},
  series = {Industrie 4.0 Management},
  volume    = {38},
  journal   = {Industrie 4.0 Management},
  issn      = {2364-9208},
  pages     = {35 -- 40},
  year      = {2022},
  language  = {de}
}
@article{DreyerFeldmannKaupe2022,
  author    = {Dreyer, Marlen and Feldmann, Carsten and Kaupe, Victor},
  title     = {Vorgehensmodell zur Einf{\"u}hrung von Pick-by-Scan},
  series = {ZWF - Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb},
  volume    = {117},
  journal   = {ZWF - Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb},
  number    = {9},
  doi       = {10.1515/zwf-2022-1083},
  year      = {2022},
  language  = {de}
}
@incollection{StahlFeldmannDircksen2022,
  author    = {Stahl, Maximilian and Feldmann, Carsten and Dircksen, Michael},
  title     = {Straßeng{\"u}terverkehr der Zukunft},
  series = {Jahrbuch Logistik},
  booktitle = {Jahrbuch Logistik},
  isbn      = {978-3-947135-09-7},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {14 -- 18},
  year      = {2022},
  language  = {de}
}
@incollection{FeldmannZiegenbeinDamkowski2022,
  author    = {Feldmann, Carsten and Ziegenbein, Ralf and Damkowski, Andr{\´e}},
  title     = {Automatisierung administrativer Gesch{\"a}ftsprozesse: Status und Herausforderungen bei mittelst{\"a}ndischen Unternehmen},
  series = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  booktitle = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  editor    = {Feldmann, Carsten},
  publisher = {Springer-Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3658383787},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {27 -- 36},
  year      = {2022},
  language  = {de}
}
@incollection{MatthiesFeldmann2022,
  author    = {Matthies, Benjamin and Feldmann, Carsten},
  title     = {Wirtschaftlichkeitsbewertung einer Prozessautomatisierung mit RPA zur Unterst{\"u}tzung der Investitionsentscheidung},
  series = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  booktitle = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  editor    = {Feldmann, Carsten},
  publisher = {Springer-Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3658383787},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {37 -- 60},
  year      = {2022},
  language  = {de}
}
@incollection{FeldmannLilienthal2022,
  author    = {Feldmann, Carsten and Lilienthal, Jonas},
  title     = {Robotic Process Automation in der betriebswirtschaftlichen Hochschullehre: Ein Erfahrungsbericht},
  series = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  booktitle = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  editor    = {Feldmann, Carsten},
  publisher = {Springer-Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3658383787},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {287 -- 319},
  year      = {2022},
  language  = {de}
}
@incollection{PlogmakerFeldmann2022,
  author    = {Plogmaker, Hendrik and Feldmann, Carsten},
  title     = {Gesch{\"a}ftsmodell-Innovationen mit Robotic Process Automation},
  series = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  booktitle = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  editor    = {Feldmann, Carsten},
  publisher = {Springer-Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3658383787},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {155 -- 185},
  year      = {2022},
  language  = {de}
}
@incollection{Feldmann2022,
  author    = {Feldmann, Carsten},
  title     = {Grundlagen zur Automatisierung von Gesch{\"a}ftsprozessen mit Robotic Process Automation},
  series = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  booktitle = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  editor    = {Feldmann, Carsten},
  publisher = {Springer-Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3658383787},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {3 -- 18},
  year      = {2022},
  language  = {de}
}
@incollection{Feldmann2022,
  author    = {Feldmann, Carsten},
  title     = {Lebenszyklus von RPA-L{\"o}sungen als Orientierungsrahmen},
  series = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  booktitle = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  editor    = {Feldmann, Carsten},
  publisher = {Springer-Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3658383787},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {19 -- 25},
  year      = {2022},
  language  = {de}
}
@incollection{FeldmannKrakauKaupe2022,
  author    = {Feldmann, Carsten and Krakau, Jan and Kaupe, Victor},
  title     = {Robotic Process Automation in der Logistik: Implementierung und Erfolgsfaktoren},
  series = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  booktitle = {Praxishandbuch Robotic Process Automation (RPA): Von der Prozessanalyse bis zum Betrieb},
  editor    = {Feldmann, Carsten},
  publisher = {Springer-Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3658383787},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {187 -- 212},
  year      = {2022},
  language  = {de}
}
@techreport{SossnaFeldmann2022,
  author    = {Sossna, David and Feldmann, Carsten},
  title     = {DigiTrans@KMU: Vorgehen, Erfolgsfaktoren, Formate},
  pages     = {37},
  year      = {2022},
  language  = {de}
}
@incollection{FeldmannDircksenKapila2023,
  author    = {Feldmann, Carsten and Dircksen, Michael and Kapila, Supriya},
  title     = {Impfstoff-Logistik in der Corona-Pandemie: Erfolgsfaktoren f{\"u}r die Integrit{\"a}t von Pharma-Supply-Chains},
  series = {Jahrbuch Logistik 2023},
  booktitle = {Jahrbuch Logistik 2023},
  isbn      = {978-3-947135-10-3},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {24 -- 29},
  year      = {2023},
  language  = {de}
}
@book{KrakauFeldmann2023,
  author    = {Krakau, Jan and Feldmann, Carsten},
  title     = {Robotic Process Automation (RPA) in der Logistik: Vorgehensmodell zur Implementierung und Erfolgsfaktoren},
  publisher = {Springer Gabler},
  address   = {Wiesbaden},
  isbn      = {978-3658410100},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {102},
  year      = {2023},
  language  = {de}
}
@incollection{WiethoelterSalingreFeldmannetal.2023,
  author    = {Wieth{\"o}lter, Jost and Salingr{\´e}, Jan and Feldmann, Carsten and Schwanitz, Johannes and Niessing, Joerg},
  title     = {Exploring Customer Journey Mining and RPA: Prediction of Customers' Next Touchpoint},
  series = {Business Process Management: Blockchain, Robotic Process Automation and Educators Forum. BPM 2023. Lecture Notes in Business Information Processing, vol 491. J. K{\"o}pke (ed.)},
  booktitle = {Business Process Management: Blockchain, Robotic Process Automation and Educators Forum. BPM 2023. Lecture Notes in Business Information Processing, vol 491. J. K{\"o}pke (ed.)},
  publisher = {Springer},
  address   = {Cham},
  isbn      = {978-3-031-43432-7},
  doi       = {10.1007/978-3-031-43433-4_12},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {181 -- 196},
  year      = {2023},
  language  = {en}
}
@inproceedings{MorgretFeldmannMatthies2024,
  author    = {Morgret, Linda and Feldmann, Carsten and Matthies, Benjamin},
  title     = {Value Driver Trees for KPI-Based Decision Analytics: Process Performance in the Order-to-Delivery Process},
  series = {Proceedings of the 57th Hawaii International Conference on System Sciences (HICSS)},
  booktitle = {Proceedings of the 57th Hawaii International Conference on System Sciences (HICSS)},
  isbn      = {978-0-9981331-7-1},
  doi       = {10.25974/fhms-17513},
  url       = {http://nbn-resolving.de/urn:nbn:de:hbz:836-opus-175131},
  year      = {2024},
  language  = {en}
}
@book{AppelfellerFeldmann2023,
  author    = {Appelfeller, Wieland and Feldmann, Carsten},
  title     = {Die digitale Transformation des Unternehmens: Systematischer Leitfaden mit zehn Elementen zur Strukturierung und Reifegradmessung},
  edition   = {2. Aufl.},
  publisher = {SpringerGabler},
  address   = {Berlin},
  isbn      = {978-3-662-65413-2},
  doi       = {10.1007/978-3-662-65413-2},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {426},
  year      = {2023},
  abstract  = {Die digitale Transformation ist eine zentrale Herausforderung f{\"u}r Unternehmen. Dieses Buch bietet einen Handlungsrahmen, der das vielschichtige Thema strukturiert, aus einer vorwiegend betriebswirtschaftlichen Sicht einfach erkl{\"a}rt und eine systematische Anleitung zur Digitalisierung bietet. Es richtet sich gleichermaßen an Praktiker und Studierende. Das digitale Unternehmen wird {\"u}ber zehn Elemente, z. B. Prozesse, Produkte, Gesch{\"a}ftsmodell und Daten, praxisorientiert dargestellt. F{\"u}r jedes Element wird anschaulich erl{\"a}utert, was dessen digitale Transformation konkret bedeutet und in welchen Stufen diese umsetzbar ist. Handlungsempfehlungen und zahlreiche Beispiele zeigen, wie eine schrittweise Digitalisierung des Unternehmens erfolgen kann. Dabei wird auch hinterfragt, wie weit eine Digitalisierung tats{\"a}chlich sinnvoll ist. Traditionelle Ans{\"a}tze der digitalen Transformation wie die Prozess-Digitalisierung werden ebenso beschrieben wie neuere Ans{\"a}tze, beispielsweise die Digitalisierung von Produkten oder das Internet of Things. Zus{\"a}tzlich zu den zehn Elementen werden digitale Technologien wie Robotic Process Automation (RPA), Process Mining, Blockchain oder 3D-Druck beschrieben, die als Enabler der digitalen Transformation interpretiert werden. Nutzenbewertungen von Investitionen sowie das begleitende Change Management und eine umfassende Fallstudie, die die komplette Transformation eines Unternehmens darstellt, runden das Buch ab.},
  language  = {de}
}
@incollection{FeldmannDreyerKaupe2024,
  author    = {Feldmann, Carsten and Dreyer, Marlen and Kaupe, Victor},
  title     = {Assistance Systems in Manual Order Picking - A comprehensive Overview of Pick-by-X Systems},
  series = {Warehousing 5.0 - Managing the transition from techno-focused to human-value-centric intralogistics},
  booktitle = {Warehousing 5.0 - Managing the transition from techno-focused to human-value-centric intralogistics},
  editor    = {Christoph, Glock and Eric, Grosse},
  address   = {Darmstadt, Saarbr{\"u}cken},
  isbn      = {979-8-873704-35-4},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {115 -- 130},
  year      = {2024},
  language  = {en}
}
@article{Feldmann2024,
  author    = {Feldmann, Carsten},
  title     = {Automizing Administrative Processes with Robotic Process Automation: The RPA Handbook},
  series = {Survey of Tools for Software Engineering - United Innovations. Hrsg. Gerd Große},
  journal   = {Survey of Tools for Software Engineering - United Innovations. Hrsg. Gerd Große},
  number    = {1/24},
  pages     = {28 -- 31},
  year      = {2024},
  language  = {en}
}
@article{LammersPohlmannFeldmannetal.2024,
  author    = {Lammers, Miriam and Pohlmann, Maj-Britt and Feldmann, Carsten and Ziegenbein, Ralf},
  title     = {Vorgehensmodell zum Roll-out des digitalen Shopfloor Managements},
  series = {Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb},
  volume    = {Vol. 119},
  journal   = {Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb},
  number    = {No. 3},
  doi       = {10.1515/zwf-2024-1035},
  pages     = {150 -- 155},
  year      = {2024},
  language  = {de}
}
@article{AppelhansFeldmannBorgmann2024,
  author    = {Appelhans, Hendrik and Feldmann, Carsten and Borgmann, Christopher},
  title     = {Motion-Mining im Vergleich zu traditionellen Lean-Tools: Sensorgest{\"u}tzte Analyse manueller Prozesse in Produktion und Logistik},
  series = {Industry 4.0 Science},
  journal   = {Industry 4.0 Science},
  number    = {2},
  issn      = {2364-9208},
  pages     = {23 -- 31},
  year      = {2024},
  language  = {de}
}
@inproceedings{WiethoelterSalingreFeldmannetal.2023,
  author    = {Wieth{\"o}lter, Jost and Salingr{\´e}, Jan and Feldmann, Carsten and Schwanitz, Johannes and Niessing, J{\"o}rg},
  title     = {Exploring Customer Journey Mining and RPA: Prediction of Customers' Next Touchpoint},
  series = {Business Process Management: Blockchain, Robotic Process Automation and Educators Forum},
  booktitle = {Business Process Management: Blockchain, Robotic Process Automation and Educators Forum},
  editor    = {K{\"o}pke, Julius and Plattfaut, Ralf and Gdowska, Katarzyna and Munoz-Gama, Jorge and van der Werf, Jan Martijn and L{\´o}pez-Pintado, Orlenys and Rehse, Jana-Rebecca and Gonzalez-Lopez, Fernanda and Smit, Koen},
  publisher = {Springer},
  isbn      = {978-3-031-43432-7},
  issn      = {1865-1348},
  doi       = {https://doi.org/10.1007/978-3-031-43433-4},
  pages     = {181 -- 196},
  year      = {2023},
  abstract  = {In-depth analysis of customer journeys to broaden the understanding of customer behaviors and expectations in order to improve the customer experience is considered highly relevant in modern business practices. Recent studies predominantly focus on retrospective analysis of customer data, whereas more forward-directed concepts, namely predictions, are rarely addressed. Additionally, the integration of robotic process automation (RPA) to potentially increase the efficiency of customer journey analysis is not discussed in the current field of research. To fill this research gap, this paper introduces "customer journey mining". Process mining techniques are applied to leverage digital customer data for accurate prediction of customer movements through individual journeys, creating valuable insights for improving the customer experience. Striving for improved efficiency, the potential interplay of RPA and customer journey mining is examined accordingly. The research methodology followed is based on a design science research process. An initially defined customer journey mining artifact is operationalized through an illustrative case study. This operationalization is achieved by analyzing a log file of an online travel agency functioning as an orientation for researchers and practitioners while also evaluating the initially defined framework. The data is used to train seven distinct prediction models to forecast the touchpoint a customer is most likely to visit next. Gradient-boosted trees yield the highest prediction accuracy with 43.1\%. The findings further indicate technical suitability for RPA implementation, while financial viability is unlikely.},
  language  = {en}
}
@inproceedings{AppelhansFeldmannBorgmann2024,
  author    = {Appelhans, Hendrik and Feldmann, Carsten and Borgmann, Christopher},
  title     = {Sensor-Based Analysis of Manual Processes in Production and Logistics: Motion-Mining versus Lean Tools},
  series = {International Conference on Dynamics in Logistics. Michael Freitag, Aseem Kinra, Herbert Kotzab, Nicole Megow (Eds.)},
  booktitle = {International Conference on Dynamics in Logistics. Michael Freitag, Aseem Kinra, Herbert Kotzab, Nicole Megow (Eds.)},
  publisher = {Springer Nature Switzerland},
  address   = {Cham},
  isbn      = {978-3-031-56826-8},
  doi       = {10.1007/978-3-031-56826-8_18},
  pages     = {235 -- 248},
  year      = {2024},
  language  = {en}
}