@incollection{BeckerCleverFleischeretal.2020,
  author    = {Becker, J{\"o}rg and Clever, Nico and Fleischer, Stefan and H{\"o}henberger, Steffen and R{\"a}tzer, Sebastian},
  title     = {Using Business Process Management for Effective and Efficient Quality Management / Hrsg. J. vom Brocke, A. Hevner, A. M{\"a}dche},
  series = {Design Science Research. Cases},
  booktitle = {Design Science Research. Cases},
  publisher = {Springer International Publishing},
  address   = {Switzerland},
  isbn      = {978-3030467807},
  publisher      = {FH M{\"u}nster - University of Applied Sciences},
  pages     = {100 -- 130},
  year      = {2020},
  language  = {en}
}