@incollection{AVERBECKBERNHOLDBRAeUERetal.2013,
  author    = {AVERBECK, A.-K. and BERNHOLD, T. and BR{\"A}UER, S. and KNACKSTEDT, R. and MATZNER, M.},
  title     = {Towards a Reference Model of Information Exchange and Coordination in Facility Management Networks},
  series = {MEIER, H. (Editor): Product-Service Integration for Sustainable Solutions; Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems, Bochum, Germany, March 14th-15th},
  booktitle = {MEIER, H. (Editor): Product-Service Integration for Sustainable Solutions; Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems, Bochum, Germany, March 14th-15th},
  edition   = {1},
  publisher = {Springer-Verlag},
  address   = {Heidelberg, New York, Dordrecht, London},
  isbn      = {978-3-642-30819-2},
  pages     = {107 -- 120},
  year      = {2013},
  language  = {en}
}
@misc{BERNHOLDLELLEKKUeRSCHNERetal.2013,
  author    = {BERNHOLD, T. and LELLEK, V. and K{\"U}RSCHNER, M. and AVERBECK, A.-K.},
  title     = {Productivity Measurement of Facility Services - A web-based CAFM Application; XXIII International RESER Conference; September 19th-21st 2013, Aix en Provence},
  year      = {2013},
  language  = {en}
}
@misc{BERNHOLDLELLEKKUeRSCHNERetal.2013,
  author    = {BERNHOLD, T. and LELLEK, V. and K{\"U}RSCHNER, M. and AVERBECK, A.-K.},
  title     = {Productivity Measurement of Facility Services - A web-based CAFM Application; XXIII International RESER Conference; September 19th-21st 2013, Aix en Provence},
  year      = {2013},
  language  = {en}
}