@article{BERNHOLD2010, author = {BERNHOLD, T.}, title = {{\"U}berlegt b{\"u}ndeln}, series = {der gemeinderat}, volume = {53}, journal = {der gemeinderat}, number = {04}, pages = {22 -- 23}, year = {2010}, language = {mul} } @misc{BERNHOLDRIEMENSCHNEIDER2012, author = {BERNHOLD, T. and RIEMENSCHNEIDER, F.}, title = {{\"O}konomische Nachhaltigkeit versus Zertifizierung - Gibt es einen Finanzierungseffekt?; Immobilienfinanzierung 2012, Rotanda Business-Club K{\"o}ln, 24.04.2012}, year = {2012}, language = {de} } @misc{BERNHOLD2014, author = {BERNHOLD, T.}, title = {{\"O}ffentlich-Private-Partnerschaften - M{\"o}glichkeiten und Grenzen der Effizienz, Veranstaltung des Wirtschaftsrates der CDU am 05.03.2014, Osnabr{\"u}ck}, year = {2014}, language = {de} } @article{LattuchYoung2011, author = {Lattuch, F. and Young, S.}, title = {Young professionals perceptions toward organizational change}, series = {Leadership and Organization Development Journal}, volume = {32}, journal = {Leadership and Organization Development Journal}, number = {6}, pages = {605 -- 627}, year = {2011}, language = {mul} } @article{BERNHOLDBOeLTERBUeTTNERetal.2008, author = {BERNHOLD, T. and B{\"O}LTER, G. and B{\"U}TTNER, B. and HERMANN, T. and MAY, M. and RIEMENSCHNEIDER, F.}, title = {Wissenschaftliches Modell zur FM-Einf{\"u}hrung}, series = {Facility Manager; Ausgabe Juli/August}, journal = {Facility Manager; Ausgabe Juli/August}, pages = {21}, year = {2008}, language = {mul} } @book{BergenerCleverStein2019, author = {Bergener, Katrin and Clever, Nico and Stein, Armin}, title = {Wissenschaftliches Arbeiten im Wirtschaftsinformatik-Studium — Leitfaden f{\"u}r die erfolgreiche Abschlussarbeit}, publisher = {Springer Gabler}, address = {Berlin, Heidelberg}, isbn = {978-3-662-57948-0}, doi = {10.1007/978-3-662-57949-7}, publisher = {FH M{\"u}nster - University of Applied Sciences}, pages = {104}, year = {2019}, language = {de} } @misc{RIEMENSCHNEIDERBERNHOLDNITZSCHE2007, author = {RIEMENSCHNEIDER, F. and BERNHOLD, T. and NITZSCHE, F.}, title = {Wissenschaftlicher Kommentar in Bezug auf Wirtschaftlichkeitsuntersuchungen in {\"O}PP-Projekten vom 26.-27.04.2007. Speyerer {\"O}PP-Tage}, year = {2007}, language = {de} } @misc{BERNHOLD2008, author = {BERNHOLD, T.}, title = {Wege und Verfahrensschritte zur Umsetzung eines zentralisierten kommunalen Geb{\"a}udemanagements, vhw Seminar Kommunales Geb{\"a}udemanagement: Grundlagen - Aufbau- und Ablauforganisation - Kostenrechnung und Mieten, Essen.}, year = {2008}, language = {de} } @misc{BERNHOLD2015, author = {BERNHOLD, T.}, title = {Webbasierte Dienstleisterselektion - Aufbau, Struktur und Nutzen des FM-Navigators; AK Nutzer GEFMA; 07.05.2014, Hannover}, year = {2015}, language = {de} } @article{Bernhold2023, author = {Bernhold, Torben}, title = {Warum wir zufriedene (interne) Kunden haben m{\"u}ssen}, series = {Der Facility Manager}, volume = {30}, journal = {Der Facility Manager}, number = {1/2}, issn = {0947-0026}, pages = {18 -- 21}, year = {2023}, language = {de} } @misc{BERNHOLD2013, author = {BERNHOLD, T.}, title = {Vom Produzenten zum Dienstleister - M{\"o}glichkeiten hybrider Wertsch{\"o}pfung; Webinar am 13.12.2013, Innovationsmanger M{\"u}nsterland}, address = {M{\"u}nster}, year = {2013}, language = {de} } @misc{BERNHOLDKOERS2015, author = {BERNHOLD, T. and KOERS, J.}, title = {Visualisierungspotenziale von Dienstleistungen im Facility Management - Entwicklung eines Modells f{\"u}r die Erfahrbarkeit von immateriellen Dienstleistungen, Facility Management 2015, Messe Frankfurt am Main, 24.-26.03.2015}, year = {2015}, language = {de} } @incollection{BeckerCleverFleischeretal.2020, author = {Becker, J{\"o}rg and Clever, Nico and Fleischer, Stefan and H{\"o}henberger, Steffen and R{\"a}tzer, Sebastian}, title = {Using Business Process Management for Effective and Efficient Quality Management / Hrsg. J. vom Brocke, A. Hevner, A. M{\"a}dche}, series = {Design Science Research. Cases}, booktitle = {Design Science Research. Cases}, publisher = {Springer International Publishing}, address = {Switzerland}, isbn = {978-3030467807}, publisher = {FH M{\"u}nster - University of Applied Sciences}, pages = {100 -- 130}, year = {2020}, language = {en} } @incollection{KOERSBERNHOLDJUNKER2017, author = {KOERS, J. and BERNHOLD, T. and JUNKER, C.}, title = {Umsetzung des Referenzmodells am Beispiel der Integralen Planung}, series = {BECKER, J.; BERNHOLD, T.; KNACKSTEDT, R.; MATZNER, M.; Planung koordinierter Wertsch{\"o}pfungspartnerschaften}, booktitle = {BECKER, J.; BERNHOLD, T.; KNACKSTEDT, R.; MATZNER, M.; Planung koordinierter Wertsch{\"o}pfungspartnerschaften}, edition = {1. Auflage}, publisher = {Berlin : Springer Berlin - Springer Gabler}, address = {Berlin}, isbn = {978-3-662-55361-9}, pages = {293 -- 318}, year = {2017}, language = {de} } @article{LindLattuch2022, author = {Lind, S. C. and Lattuch, F.}, title = {Trust, leadership and conflict: The impact of HR practices during family firm M\&As}, series = {Strategic HR Review}, volume = {20}, journal = {Strategic HR Review}, number = {6}, doi = {10.1108/SHR-09-2021-0044}, pages = {221 -- 225}, year = {2022}, abstract = {Purpose. Strong leadership can be success-critical in M\&As. The purpose of this study is to present what HR practice can offer if such leadership is absent and puts the success of the merger or acquisition at risk. Design/methodology/approach. Drawing on a recent merger, this paper clarifies the interplay between trust, leadership, and conflict. Findings. HR can take an active role in supporting top management during major organizational change by (a) avoiding a leadership vacuum, (b) effectively communicating promises by the new owner, and (c) offering support in inter-familial conflicts during the integration phase. Originality/value. Supporting a smooth exit for the target owner, assisting the owning family in their communication activities, and taking conflicts within the family seriously, all help to effectively merge two family firms.}, language = {en} } @article{LattuchWeigert2013, author = {Lattuch, F. and Weigert, M.}, title = {Trugschl{\"u}sse im Change Management: Warum Unternehmenstransformationen so h{\"a}ufig scheitern}, series = {Der Betriebswirt}, volume = {54}, journal = {Der Betriebswirt}, number = {4}, pages = {10 -- 15}, year = {2013}, language = {de} } @inproceedings{ShitkovaHollerHeideetal.2015, author = {Shitkova, Maria and Holler, Justus and Heide, Tobias and Clever, Nico and Becker, J{\"o}rg}, title = {Towards Usability Guidelines for Mobile Websites and Applications}, series = {Proceedings of the 12. Internationale Tagung Wirtschaftsinformatik}, booktitle = {Proceedings of the 12. Internationale Tagung Wirtschaftsinformatik}, address = {Osnabr{\"u}ck, Germany}, pages = {1603 -- 1617}, year = {2015}, language = {en} } @inproceedings{ShitkovaCleverHolleretal.2015, author = {Shitkova, Maria and Clever, Nico and Holler, Justus and Becker, J{\"o}rg}, title = {Towards Increased Comparability of Business Process Models — Design, Implementation and Evaluation of Semantic Standardization Functionality}, series = {Proceedings of the 17th IEEE International Conference on Business Informatics (CBI) 2015}, booktitle = {Proceedings of the 17th IEEE International Conference on Business Informatics (CBI) 2015}, address = {Lisbon, Portugal}, pages = {143 -- 150}, year = {2015}, language = {en} } @inproceedings{CleverHollerShitkovaetal.2013, author = {Clever, Nico and Holler, Justus and Shitkova, Maria and Becker, J{\"o}rg}, title = {Towards Auto-Suggested Process Modeling — Prototypical Development of an Auto-Suggest Component for Process Modeling Tools}, series = {Proceedings of the 5th International Workshop on Enterprise Modelling and Information Systems Architectures (EMISA 2013)}, booktitle = {Proceedings of the 5th International Workshop on Enterprise Modelling and Information Systems Architectures (EMISA 2013)}, address = {St. Gallen, Schweiz}, pages = {133 -- 145}, year = {2013}, language = {en} } @inproceedings{HeidekruegerHeuchertCleveretal.2018, author = {Heidekr{\"u}ger, Robert and Heuchert, Markus and Clever, Nico and Becker, J{\"o}rg}, title = {Towards an Omni-Channel Framework for SME Sales and Service in the B2B Telecommunications Industry}, series = {Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2018)}, booktitle = {Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2018)}, address = {L{\"u}neburg, Deutschland}, pages = {386 -- 397}, year = {2018}, language = {en} } @inproceedings{BeckerCleverHolleretal.2013, author = {Becker, J{\"o}rg and Clever, Nico and Holler, Justus and Shitkova, Maria}, title = {Towards A Usability Measurement Framework for Process Modelling Tools}, series = {Proceedings of the Pacific Asia Conference on Information Systems (PACIS) 2013}, booktitle = {Proceedings of the Pacific Asia Conference on Information Systems (PACIS) 2013}, address = {Jeju Island, Korea}, pages = {186 -- 195}, year = {2013}, language = {en} } @incollection{AVERBECKBERNHOLDBRAeUERetal.2013, author = {AVERBECK, A.-K. and BERNHOLD, T. and BR{\"A}UER, S. and KNACKSTEDT, R. and MATZNER, M.}, title = {Towards a Reference Model of Information Exchange and Coordination in Facility Management Networks}, series = {MEIER, H. (Editor): Product-Service Integration for Sustainable Solutions; Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems, Bochum, Germany, March 14th-15th}, booktitle = {MEIER, H. (Editor): Product-Service Integration for Sustainable Solutions; Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems, Bochum, Germany, March 14th-15th}, edition = {1}, publisher = {Springer-Verlag}, address = {Heidelberg, New York, Dordrecht, London}, isbn = {978-3-642-30819-2}, pages = {107 -- 120}, year = {2013}, language = {en} } @article{PiroosNeffeLattuch2018, author = {Piroos, A. and Neffe, C. and Lattuch, F.}, title = {The way we work: Linking market orientation with internal workplace solutions}, series = {Human Resource Management}, volume = {26}, journal = {Human Resource Management}, number = {3}, pages = {41 -- 44}, year = {2018}, language = {en} } @inproceedings{BernholdWiesweg2021, author = {Bernhold, Torben and Wiesweg, Niklas}, title = {The use of Key Performance Indicators in Real Estate Management - A stocktaking along the CREM maturity level}, series = {Research Papers EuroFM, The 20th EuroFM Research Symposium / Jylh{\"a} Tuuli (ed.)}, booktitle = {Research Papers EuroFM, The 20th EuroFM Research Symposium / Jylh{\"a} Tuuli (ed.)}, publisher = {EuroFM}, address = {The Hague}, organization = {EuroFM}, pages = {63 -- 71}, year = {2021}, language = {en} } @article{LattuchDankert2018, author = {Lattuch, F. and Dankert, P.}, title = {The glue that holds an organization together: Building organizational vision with top-management teams}, series = {Development and Learning in Organizations}, volume = {32}, journal = {Development and Learning in Organizations}, number = {6}, pages = {1 -- 4}, year = {2018}, language = {en} } @article{Lattuch2020, author = {Lattuch, F.}, title = {Sustaining family-firm innovation through value and process principles}, series = {Journal of Business Strategy}, journal = {Journal of Business Strategy}, number = {4}, edition = {41}, doi = {https://doi.org/10.1108/JBS-03-2019-0049}, pages = {39 -- 45}, year = {2020}, abstract = {Purpose. Organization renewal through innovation represents a difficult managerial challenge in family firms. Our research reveals a framework for sustaining innovation capabilities through a perspective of value and process principles. Design/methodology/approach. We examined findings from consulting projects in high performing family firms and literature from the areas of family firm strategy and leadership. Findings. We describe how combining patterns of innovative organizations with patterns of high-performing family firms can help leaders to sustain innovation. This study indicates that a value- and process-driven perspective is important for effective innovation. In particular, the four value principles are continuity-, community-, connection- and command-related factors (4C's). The four process principles, in turn, are profession-, project-, product- and purchaser-related factors (4P's). Originality/value. This paper is part of a wider study of innovative German family firms initiated in 2012. Our 4C's and 4P's framework suggests a practical means to better implement innovation by reconciling the firm's innovation strategy, leadership behavior and organizational learning.}, language = {en} } @misc{BERNHOLDLATTUCHRIEMENSCHNEIDER2014, author = {BERNHOLD, T. and LATTUCH, F. and RIEMENSCHNEIDER, F.}, title = {Success dimensions for major real estate projects: the case of stadium development, SCEE`2014 Conference, Riga Technical University 55th International Scientific Conference, 14-17 October 2014}, year = {2014}, language = {en} } @article{BERNHOLDLATTUCHRIEMENSCHNEIDER2014, author = {BERNHOLD, T. and LATTUCH, F. and RIEMENSCHNEIDER, F.}, title = {Success Dimensions for Major Real Estate Projects: The Case of Stadium Development}, series = {Baltic Journal of Real Estate Economics and Construction Management}, journal = {Baltic Journal of Real Estate Economics and Construction Management}, number = {2}, pages = {23 -- 29}, year = {2014}, language = {en} } @article{BernholdLattuchRiemenschneider2014, author = {Bernhold, T. and Lattuch, F. and Riemenschneider, F.}, title = {Success dimensions for major real estate projects: The case of stadium development}, series = {Baltic Journal of Real Estate Economics and Construction Management}, volume = {2}, journal = {Baltic Journal of Real Estate Economics and Construction Management}, pages = {23 -- 29}, year = {2014}, language = {en} } @misc{BERNHOLD2007, author = {BERNHOLD, T.}, title = {Studie zur Entwicklung der kommunalen Immobilienbewirtschaftung. Kongress "Eigenl{\"o}sung vs. PPP". Oberhausen, I²FM}, year = {2007}, language = {de} } @incollection{BeilmannClever2019, author = {Beilmann, Sascha and Clever, Nico}, title = {Structuring Quality Management with the icebricks Business Process Management Approach}, series = {The Art of Structuring — Bridging the Gap Between Information Systems Research and Practice / Hrsg. K. Bergener, M. R{\"a}ckers, A. Stein}, booktitle = {The Art of Structuring — Bridging the Gap Between Information Systems Research and Practice / Hrsg. K. Bergener, M. R{\"a}ckers, A. Stein}, publisher = {Springer International Publishing}, isbn = {978-3-030-06234-7}, doi = {10.1007/978-3-030-06234-7}, publisher = {FH M{\"u}nster - University of Applied Sciences}, pages = {167 -- 178}, year = {2019}, language = {en} } @misc{BERNHOLD2010, author = {BERNHOLD, T.}, title = {Strategisches Investitionsmanagement in Kommunen - Mode oder Modell? Strategisches Investitionsmanagement: Langfristig erfolgreich trotz knapper Kassen, 4.-5 M{\"a}rz 2010. Berlin, Deutsches Institut f{\"u}r Urbanistik}, year = {2010}, language = {de} } @article{BERNHOLD2014, author = {BERNHOLD, T.}, title = {Strategische {\"U}berlegungen zu einem wertsteigernden Facility Management}, series = {Immobilienwirtschaft}, journal = {Immobilienwirtschaft}, number = {12/2014}, pages = {42 -- 44}, year = {2014}, language = {de} } @misc{Bernhold2010, author = {Bernhold, T.}, title = {Strategische Handlungsfelder und Best Practices im kommunalen Facility Management, Verwaltungsvorstand der Stadt Hagen, Hagen.}, year = {2010}, language = {de} } @misc{BERNHOLD2009, author = {BERNHOLD, T.}, title = {Strategische Handlungsfelder und Best Practices im kommunalen Facility Management, Verwaltungsvorstand der Stadt Hagen, Hagen}, year = {2009}, language = {de} } @book{BERNHOLD2010, author = {BERNHOLD, T.}, title = {Sourcing-Strategien f{\"u}r {\"o}ffentliche Auftraggeber in der Beschaffung facilit{\"a}rer Dienstleistungen: Eine empirische Analyse unterschiedlicher institutioneller Arrangements aus institutions{\"o}konomischer Sicht (zugl.: Oldenburg, Univ., Diss.)}, volume = {40}, publisher = {Tectum Verlag}, address = {Marburg}, year = {2010}, language = {de} } @misc{BECKERBERNHOLDBEVERUNGENetal.2012, author = {BECKER, J. and BERNHOLD, T. and BEVERUNGEN, D. and KALING, N. and KNACKSTEDT, R. and LELLEK, M. and RAUER, H.}, title = {Softwaregest{\"u}tzte Konstruktion von Produktivit{\"a}tsmodellen im Facility Management, Dienstleistungsmodellierung 2012 (DLM 2012); 3. Workshop im Rahmen der Modellierung 2012, 14.-15. M{\"a}rz 2012, Otto-Friedrich-Universit{\"a}t Bamberg}, year = {2012}, language = {de} } @incollection{BECKERBERNHOLDBEVERUNGENetal.2013, author = {BECKER, J. and BERNHOLD, T. and BEVERUNGEN, N. and KALING, N. and KNACKSTEDT, R. and LELLEK, V. and RAUER, H.}, title = {Softwaregest{\"u}tzte Konstruktion von Produktivit{\"a}tsmodellen im Facility Management}, series = {THOMAS, O.; N{\"U}TTGENS, M. (Hrsg.): Dienstleistungsmodellierung 2012, Product-Service Systems und Produktivit{\"a}t}, booktitle = {THOMAS, O.; N{\"U}TTGENS, M. (Hrsg.): Dienstleistungsmodellierung 2012, Product-Service Systems und Produktivit{\"a}t}, edition = {1}, publisher = {Springer Gabler}, address = {Wiesbaden}, isbn = {978-3-658-00862-8}, pages = {208 -- 226}, year = {2013}, language = {de} } @article{LattuchSchlichtDankert2023, author = {Lattuch, F. and Schlicht, C. and Dankert, P.}, title = {Shaping the organizational learning strategy through customer journey mapping: Insights from shopping mall operators}, series = {Development and Learning in Organizations}, volume = {37}, journal = {Development and Learning in Organizations}, number = {6}, issn = {1477-7282}, doi = {10.1108/DLO-09-2022-0176}, pages = {8 -- 11}, year = {2023}, language = {en} } @inproceedings{BeckerCleverHolleretal.2013, author = {Becker, J{\"o}rg and Clever, Nico and Holler, Justus and P{\"u}ster, Johannes and Shitkova, Maria}, title = {Semantically Standardized and Transparent Process Model Collections via Process Building Blocks}, series = {Proceedings of the Fifth International Conference on Information, Process, and Knowledge Management — eKNOW 2013}, booktitle = {Proceedings of the Fifth International Conference on Information, Process, and Knowledge Management — eKNOW 2013}, address = {Nice, France}, pages = {172 -- 177}, year = {2013}, language = {en} } @inproceedings{SiemenCleverBarannetal.2018, author = {Siemen, Christian and Clever, Nico and Barann, Benjamin and Becker, J{\"o}rg}, title = {Requirements Elicitation for an Inter-organizational Business Intelligence System for Small and Medium Retail Enterprises}, series = {Proceedings of the 20th IEEE International Conference on Business Informatics (CBI) 2018}, booktitle = {Proceedings of the 20th IEEE International Conference on Business Informatics (CBI) 2018}, address = {Vienna, Austria}, pages = {129 -- 138}, year = {2018}, language = {en} } @incollection{KOERSBERNHOLDGUeNTHER2017, author = {KOERS, J. and BERNHOLD, T. and G{\"U}NTHER, N.}, title = {Referenzmodellierung Integraler Planung}, series = {BECKER, J.; BERNHOLD, T.; KNACKSTEDT, R.; MATZNER, M.; Planung koordinierter Wertsch{\"o}pfungspartnerschaften}, booktitle = {BECKER, J.; BERNHOLD, T.; KNACKSTEDT, R.; MATZNER, M.; Planung koordinierter Wertsch{\"o}pfungspartnerschaften}, edition = {1. Auflage}, publisher = {Berlin : Springer Berlin - Springer Gabler}, address = {Berlin}, isbn = {978-3-662-55361-9}, pages = {283 -- 292}, year = {2017}, language = {de} } @incollection{BERNHOLDBUeTTNERMAYetal.2007, author = {BERNHOLD, T. and B{\"U}TTNER, B. and MAY, M. and RIEMENSCHNEIDER, F.}, title = {Rechnergest{\"u}tzte Implementierung eines Facility Management - Ergebnisse aus dem aktuellen BMBF-Forschungsprojekt "FM-ASSIST"}, series = {GELLENBECK, K., EILING, H. \& RIEMENSCHNEI-DER, F. (Hrsg.) M{\"u}nsteraner Schriften zum Facility Management}, booktitle = {GELLENBECK, K., EILING, H. \& RIEMENSCHNEI-DER, F. (Hrsg.) M{\"u}nsteraner Schriften zum Facility Management}, edition = {Band 1}, publisher = {IN-FA-ISFM e.V.}, address = {M{\"u}nster}, pages = {37 -- 54}, year = {2007}, language = {de} } @book{BERNHOLDMAY2010, author = {BERNHOLD, T. and MAY, M.}, title = {Prozessunterst{\"u}tzung im Facility Management - Grundlagen und Hilfsmittel f{\"u}r die Vereinheitlichung von Vorgehensweisen und Methoden. Initiative "Nachhaltiges Bauen - {\"O}ffentliche Hand"}, address = {Berlin}, year = {2010}, language = {de} } @article{Bernhold2020, author = {Bernhold, Torben}, title = {Prozessmodell im Corporate Real Estate Management}, series = {FHundiert}, volume = {Vol. 1}, journal = {FHundiert}, number = {No. 2}, pages = {1 -- 14}, year = {2020}, language = {de} } @incollection{BERNHOLDLELLEK2014, author = {BERNHOLD, T. and LELLEK, V.}, title = {Produktivit{\"a}tsmessung von Immobiliendienstleistungen: Theorie - Konzepte - Praxis}, series = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement; 42. Erg{\"a}nzungslieferung}, booktitle = {BERNHOLD, T.; MAY, M.; MEHLIS, J.; Handbuch Facility Management: Grundlagen, Arbeitsfelder, Wissensmanagement; 42. Erg{\"a}nzungslieferung}, publisher = {ecomed SICHERHEIT}, address = {Heidelberg, M{\"u}nchen, Landsberg, Frechen, Hamburg}, pages = {1 -- 29 (2.2.1.1.1)}, year = {2014}, language = {de} } @book{BERNHOLD2014, author = {BERNHOLD, T.}, title = {Produktivit{\"a}tsmessung von Immobilien-Services: Schlussbericht f{\"u}r das BMBF-Projekt ProMIse}, address = {M{\"u}nster}, year = {2014}, language = {de} } @incollection{BERNHOLDKALINGLELLEK2012, author = {BERNHOLD, T. and KALING, N. and LELLEK, M.}, title = {Produktivit{\"a}tsmessung von Immobilien-Services - empirische Analyse und Status Quo}, series = {Facility Management Messe 2012 Tagungsband}, booktitle = {Facility Management Messe 2012 Tagungsband}, publisher = {VDE Verlag}, address = {Berlin, Offenbach}, isbn = {978-3-8007-3417-7}, pages = {157 -- 170}, year = {2012}, language = {de} } @incollection{BERNHOLDKALINGLELLEK2011, author = {BERNHOLD, T. and KALING, N. and LELLEK, M.}, title = {Produktivit{\"a}tsmessung von Dienstleistungen}, series = {BERNHOLD, T.; GELLENBECK, K.; RIEMENSCHNEIDER, F., M{\"u}nsteraner Schriften zum Faclity Management}, booktitle = {BERNHOLD, T.; GELLENBECK, K.; RIEMENSCHNEIDER, F., M{\"u}nsteraner Schriften zum Faclity Management}, publisher = {INFA-ISFM e.V.}, address = {M{\"u}nster, Ahlen}, isbn = {978-3-00-036210-1}, pages = {108 -- 122}, year = {2011}, language = {de} } @misc{BERNHOLDLELLEKKUeRSCHNERetal.2013, author = {BERNHOLD, T. and LELLEK, V. and K{\"U}RSCHNER, M. and AVERBECK, A.-K.}, title = {Productivity Measurement of Facility Services - A web-based CAFM Application; XXIII International RESER Conference; September 19th-21st 2013, Aix en Provence}, year = {2013}, language = {en} }