TY  - CONF
A1  - Heinbach, Christoph
A1  - Kammler, Friedemann
A1  - Thomas, Oliver
T1  - Exploring Design Requirements of Fleet Telematics Systems Supporting Road Freight Transportation: A Digital Service Side Perspective.
T2  - Proceedings of the 17. Internationale Tagung Wirtschaftsinformatik (WI 2022)
N2  - Road freight operators (RFOs) optimize their fleet management pro-
cesses using fleet telematics systems (FTSs). Therefore, the selection of FTSs by
RFOs is driven by transport specifications from the customer side leading to sub-
stantial search costs. However, FTSs vary significantly in their design require-
ments to assist road freight operations. Hence, we analyze 74 web pages from
FTSs of existing telematics vendors to elicit 31 design requirements (DRs) which
we aggregated into nine requirement sets (RSs). Subsequently, 42 practitioners
from five digital road freight service enterprises experienced in using FTSs vali-
date the DRs and evaluate their importance with RSs following the Analytical
Hierarchy Process (AHP) method. The results reveal that DRs and RSs promot-
ing driver monitoring and IT integration are perceived more important than items
promoting fleet and logistics support. Our contribution sheds light on an emerg-
ing topic in logistics and establishes a knowledge base that guides the design of
future FTSs.
KW  - Fleet Telematics System
KW  - Road Freight Transportation
KW  - AHP
KW  - Design Requirement
KW  - Digital Transport Management
Y1  - 2025
UR  - https://www.hb.fh-muenster.de/opus4/frontdoor/index/index/docId/18869
ER  -