TY  - CONF
A1  - Wiethölter, Jost
A1  - Kühl, Linus
A1  - Feldmann, Carsten
A2  - Wimmer, Maria A.
A2  - Räckers, Michael
A2  - Hünemohr, Holger
T1  - AI-based chatbots as enabler for efficient external knowledge management in public administration
T2  - 7. Fachtagung Rechts- und Verwaltungsinformatik (RVI 2024): Neue Wege der Zusammenarbeit und Vernetzung für digitale Transformation und Verwaltungsmodernisierung. Hrsg. Maria A. Wimmer, Michael Räckers, Holger Hünemohr
N2  - This study addresses the pressing issue of staff shortages in German public administrations through the lens of digitalization, focusing on the potential of AI-based chatbots to solve this problem by replacing human labour. Employing a Design Science Research Process (DSRP) methodology, the research synthesizes theoretical foundations and regulatory frameworks to develop a robust chatbot concept. The artifact presented is a comprehensive architectural framework integrating user-centric design, linguistic processing, and regulatory compliance. The proposed artifact navigates complex federal structures and diverse IT infrastructures, promoting accessibility and inclusivity. Implications suggest enhanced efficiency and accessibility in public service delivery for potentially increasing citizen satisfaction and decreasing employee workload. The study underscores the importance of legal compliance and the evolving regulatory landscape in AI deployment. Future research will involve prototyping and evaluating the artifact's performance and applicability throughout the course of the DSRP, thus contributing to the advancement of digital transformation in public administrations.
KW  - Artificial Intelligence
KW  - Generative AI
KW  - Large Language Models
KW  - Chatbot
KW  - DSRP
Y1  - 2024
UR  - https://www.hb.fh-muenster.de/opus4/frontdoor/index/index/docId/18197
UR  - https://nbn-resolving.org/urn:nbn:de:hbz:836-opus-181972
SN  - 978-3-88579-745-6
SP  - 149
EP  - 159
PB  - Gesellschaft für Informatik e.V.
CY  - Bonn
ER  -