@article{LattuchSchlichtDankert2023,
  author    = {F. Lattuch and C. Schlicht and P. Dankert},
  title     = {Shaping the organizational learning strategy through customer journey mapping: Insights from shopping mall operators},
  journal   = {Development and Learning in Organizations},
  volume    = {37},
  number    = {6},
  pages     = {8 -- 11},
  doi       = {10.1108/DLO-09-2022-0176},
  year      = {2023},
}