@incollection{Ziegenbein2014,
  author    = {Ralf Ziegenbein},
  title     = {Gesch{\"a}ftsprozessmanagement},
  booktitle = {Ralf Ziegenbein, Handbuch Lean-Konzepte f{\"u}r den Mittelstand},
  edition   = {1},
  isbn      = {978-3-938137-43-7},
  year      = {2014},
}