@book{Merchel2001,
  author    = {Joachim Merchel},
  title     = {Qualit{\"a}tsmanagement in der sozialen Arbeit},
  edition   = {1. Aufl.},
  series    = {Ein Lehr- und Arbeitsbuch},
  isbn      = {3-935984-02-2},
  year      = {2001},
}