TY  - CONF
A1  - Hewing, Michael
T1  - In the eye of the beholder: Customer-oriented Process Management through Blueprinting
T2  - 9th International Conference on Business Process Management (BPM), Clermont-Ferrand, France, 28. August-02. September 2011
Y1  - 2011
UR  - https://www.hb.fh-muenster.de/opus4/frontdoor/index/index/docId/17530
ER  -