@article{BalzBordemann2004,
  author    = {Ulrich Balz and Heinz-Gerd Bordemann},
  title     = {Mehr miteinander reden - Defizite in der Kommunikation zwischen Banken und Firmenkunden},
  journal   = {Bankinformation},
  number    = {3},
  pages     = {20 -- 24},
  year      = {2004},
}