TY  - CONF
A1  - Gersch, Martin
A1  - Schöler, Bernd
A1  - Hewing, Michael
T1  - Service Dominant Logic and Business Process Blueprinting: Enhancing the View on Performance by Integrating the Customer Perspective
T2  - 16th Americas Conference on Information Systems (AMCIS)
Y1  - 2010
UR  - https://www.hb.fh-muenster.de/opus4/frontdoor/index/index/docId/17536
UR  - https://aisel.aisnet.org/amcis2010/117/
SN  - 978-1-61738-952-8
SP  - 1611
EP  - 1620
PB  - AIS/ICIS
ER  -