@inproceedings{WiethoelterSalingreFeldmannetal.2024,
  author    = {Jost Wieth{\"o}lter and Jan Salingr{\´e} and Carsten Feldmann and Johannes Schwanitz and J{\"o}rg Niessing},
  title     = {Exploring Customer Journey Mining and RPA: Prediction of Customers' Next Touchpoint},
  booktitle = {Business Process Management: Blockchain, Robotic Process Automation and Educators Forum},
  editor    = {Julius K{\"o}pke and Ralf Plattfaut and Katarzyna Gdowska and Jorge Munoz-Gama and Jan Martijn van der Werf and Orlenys L{\´o}pez-Pintado and Jana-Rebecca Rehse and Fernanda Gonzalez-Lopez and Koen Smit},
  pages     = {181 -- 196},
  doi       = {https://doi.org/10.1007/978-3-031-43433-4},
  url       = {https://link.springer.com/chapter/10.1007/978-3-031-43433-4_12\#Abs1},
  year      = {2024},
}