@article{MeermanLellekSerbin2014,
  author    = {A. Meerman and V. Lellek and D. Serbin},
  title     = {The Path to Excellence; integrating customer satisfaction in productivity measurement in Facility Management},
  journal   = {EuroFM Journal. International Journal of Facilities Management. Research Papers, Promoting Innovation},
  pages     = {201 -- 211},
  year      = {2014},
}