TY - JOUR A1 - Gersch, Martin A1 - Hewing, Michael A1 - Schöler, Bernd T1 - Business Process Blueprinting – an enhanced view on process performance T2 - Business Process Management Journal Y1 - 2011 UR - https://www.hb.fh-muenster.de/opus4/frontdoor/index/index/docId/17532 SN - 1463-7154 IS - Vol. 17 No. 5 SP - 732 EP - 747 ER -