@incollection{VonHagenBaakenHoelscheretal.2005,
  author    = {Friederike Von Hagen and Thomas Baaken and Volker H{\"o}lscher and Carolin Plewa},
  title     = {International Customer Satisfactory Surveys (Germany and Australia) and Research Provider Surveys (Germany and Europe)},
  booktitle = {Proceeding of 5th International Conference on Science-to-Business Marketing and Successful Research Commercialisation, 25.-26.10.2005, Tokyo, Japan},
  year      = {2005},
}