TY  - GEN
A1  - Meerman, Arno
A1  - Lellek, Vanessa
T1  - The Path to Excellence: Integrating Customer Satisfaction in Productivity Measurement in Facility Management, EFMC 2014 am 6 Juni 2014 in Berlin
Y1  - 2014
UR  - https://www.hb.fh-muenster.de/opus4/frontdoor/index/index/docId/6069
ER  -